Located in central Playa del Carmen, Hotel Los Itzaes by 5th av is a 3-minute walk from the beach and 15-minute from the Cozumel ferry terminal‎. Facilities include an outdoor pool, a sun terrace and an indoor garden. The air-conditioned rooms at Los Itzaes Hotel provide free Wi-Fi and cable TV. They feature a private balcony and a desk. The shops, restaurants and lively bars of 5th Avenue are just 1 block from Los Itzaes Hotel Playa del Carmen. Xcaret Eco Theme Park is within a 15-minute drive, while Cancún is around a 40-minute drive away.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.5


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 double beds
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
8.7
Cleanliness
9.1
Comfort
9.0
Value for money
9.0
Location
9.5
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Rose
    United Kingdom United Kingdom
    Great location. Friendly helpful staff. Clean and comfortable.
  • Debinskip
    Denmark Denmark
    Very nice hotel in the centre of Playa del Carmen. Very close to the main street. Very clean and very nice big room. Staff very friendly and always smiling. Definately I would stay there again if ever go to Playa again
  • Fiona
    United Kingdom United Kingdom
    Excellent staff. We had a probably the first night which we complained about and they took it extremely seriously and made sure it didn’t happen again. Great location close to ferry, bus and restaurants. Nice pool on the roof. Spacious room.

Hotel surroundings

Facilities of Hotel Los Itzaes by 5th av
Great facilities! Review score, 8.7

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Parking
  • Airport shuttle
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Daily housekeeping
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Dining table
Room Amenities
  • Socket near the bed
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
    Additional charge
  • Beach
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
  • Snack bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs US$15 per day.
    Reception services
    • Invoice provided
    • Concierge service
    • Luggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk
    Cleaning services
    • Daily housekeeping
    • Trouser press
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Business centre
      Additional charge
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV in common areas
    • Smoke alarms
    • 24-hour security
    • Safety deposit box
    General
    • Shuttle service
      Additional charge
    • Air conditioning
    • Non-smoking throughout
    • Wake-up service
    • Tile/marble floor
    • Car hire
    • Fan
    • Ironing facilities
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    Accessibility
    • Upper floors accessible by stairs only
    Outdoor swimming pool
    • Open all year
    • Shallow end
    • Pool/beach towels
    • Sun loungers or beach chairs
    Wellness
    • Sun loungers or beach chairs
    • Public Bath
    • Open-air bath
    • Solarium
    Languages spoken
    • English
    • Spanish
    • French

    House rules

    Hotel Los Itzaes by 5th av takes special requests - add in the next step!

    Check-in

    From 15:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Refundable damage deposit

    A damage deposit of USD 100 is required on arrival. That's about GBP 78. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 18 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0+ years
    Extra bed upon request
    US$20 per person, per night

    Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no cots available at this property.

    All extra beds are subject to availability.

    No age restriction

    There is no age requirement for check-in

    Pets

    Pets are allowed on request. Charges may be applicable.

    Mastercard Visa American Express Cash Hotel Los Itzaes by 5th av accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    When booking 4 rooms or more, and choosing the free cancellation rate, guests can cancel up to 15 days before the check in date. Cancelling on the 14th day will incur in a penalty of 2 nights per room.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hotel Los Itzaes by 5th av in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    A damage deposit of US$100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

    FAQs about Hotel Los Itzaes by 5th av

    • The nearest beach is just 350 yards from Hotel Los Itzaes by 5th av. All distances are measured in straight lines. Actual travel distances may vary.

    • The prices at Hotel Los Itzaes by 5th av may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Check-in at Hotel Los Itzaes by 5th av is from 15:00, and check-out is until 12:00.

    • Room options at Hotel Los Itzaes by 5th av include:

      • Double
      • Suite

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Hotel Los Itzaes by 5th av is 200 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

    • Hotel Los Itzaes by 5th av offers the following activities / services (charges may apply):

      • Solarium
      • Open-air bath
      • Beach
      • Bicycle rental
      • Public Bath
      • Swimming Pool