Experience world-class service at Iberostar Waves Quetzal

Facing the beachfront, Iberostar Waves Quetzal offers 5-star accommodation in Playa del Carmen and has a garden, restaurant and bar. Located around 400 metres from Playacar Beach, the resort with free WiFi is also 3.3 km away from ADO International Bus Station. The resort features an outdoor swimming pool, evening entertainment and a kids' club. At the resort, all rooms include a desk, a flat-screen TV, a private bathroom, bed linen and towels. Iberostar Waves Quetzal offers some units with sea views, and every room is fitted with a coffee machine. All guest rooms at the accommodation feature air conditioning and a wardrobe. A buffet breakfast is available every morning at Iberostar Waves Quetzal. Speaking German, English, Spanish and French, staff are willing to help at the 24-hour front desk. Playa del Carmen Maritime Terminal is 3.4 km from the resort, while Church of Guadalupe is 8.1 km from the property. The nearest airport is Cozumel International Airport, 32 km from Iberostar Waves Quetzal.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar Hotels & Resorts
Hotel chain/brand
Iberostar Hotels & Resorts

Property highlights

Top location: Highly rated by recent guests (9.0)

Breakfast info

Buffet

Free parking available on-site

Activities:

Tennis court

Fitness centre

Spa and wellness centre


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
2 single beds
or
1 large double bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 large double beds
2 large double beds
2 large double beds
2 large double beds
2 large double beds
2 large double beds
2 large double beds
2 large double beds
2 large double beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.8
Facilities
8.4
Cleanliness
8.3
Comfort
8.6
Value for money
7.7
Location
9.0
Free WiFi
8.9
Select topics to read reviews:

Guests who stayed here loved

  • Leonore
    Curaçao Curaçao
    This was our second stay and we loved every bit of it again! Great staff, great food, beautiful surroundings..
  • Catrina
    Canada Canada
    Staff are great and facilities are beautiful . Everyone is friendly and helpful
  • Zac
    Australia Australia
    Great amount of pools and restaurants, staff very friendly and accommodating

Property surroundings

Restaurants
6 restaurants on site

  • Restaurante mexicano Uxmal
    • Cuisine
      Mexican
    • Open for
      Lunch • Dinner
  • La Gondola
    • Cuisine
      Italian
    • Open for
      Dinner
  • La Hacienda
    • Cuisine
      Mexican • Steakhouse
    • Open for
      Lunch • Dinner
  • Restaurante Japones Bonsai
    • Cuisine
      Japanese
    • Open for
      Dinner
  • Restaurante Mare Nostrum
    • Cuisine
      Mediterranean
  • Restaurante Buffet
    • Cuisine
      International

Resort facilities of Iberostar Waves Quetzal
Great facilities! Review score, 8.4

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Free parking
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • 6 restaurants
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Beachfront
  • Balcony
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Clothes rack
Activities
  • Beach
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Snorkelling
  • Diving
  • Windsurfing
  • Tennis court
Living Area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Electric vehicle charging station
Services
  • Daily housekeeping
  • Concierge service
  • Wake-up service
  • Babysitting/child services
    Additional charge
  • Wake up service/Alarm clock
  • 24-hour front desk
  • Meeting/banquet facilities
    Additional charge
Entertainment and family services
  • Indoor play area
Safety & security
  • Smoke alarms
  • Key card access
  • Safety deposit box
General
  • Air conditioning
  • Non-smoking throughout
  • Fan
  • Family rooms
  • Non-smoking rooms
Outdoor swimming pool
Free!
  • Shallow end
  • Pool/beach towels
  • Pool bar
Wellness
  • Fitness/spa locker rooms
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Hot tub/Jacuzzi
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

House rules
Iberostar Waves Quetzal takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico.

An environmental fee of 32.57 mxn per night per room must be paid upon check-in.

The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.

Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.

Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.

Children policy:

From 0 - 2.99 years: Baby

From 3 - 12.99 years: Child paying child rate

From 13 years old: Adult Rate

Child Rates are available in the hotel reservations department.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Iberostar Waves Quetzal

  • Check-in at Iberostar Waves Quetzal is from 15:00, and check-out is until 12:00.

  • Room options at Iberostar Waves Quetzal include:

    • Single
    • Double
    • Triple
    • Quadruple
    • Family
    • Suite

  • Iberostar Waves Quetzal is 2.1 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Iberostar Waves Quetzal may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Iberostar Waves Quetzal has 6 restaurants:

    • La Hacienda
    • La Gondola
    • Restaurante Japones Bonsai
    • Restaurante Buffet
    • Restaurante Mare Nostrum
    • Restaurante mexicano Uxmal

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The nearest beach is just 250 yards from Iberostar Waves Quetzal. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Iberostar Waves Quetzal on this page.

  • Iberostar Waves Quetzal offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Snorkelling
    • Diving
    • Tennis court
    • Windsurfing
    • Kids' club
    • Evening entertainment
    • Beachfront
    • Beach
    • Steam room
    • Fitness
    • Fitness/spa locker rooms
    • Spa/wellness packages
    • Spa facilities
    • Spa lounge/relaxation area
    • Water sport facilities on site
    • Swimming Pool

  • Yes, Iberostar Waves Quetzal is popular with guests booking family stays.

  • Guests staying at Iberostar Waves Quetzal can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Buffet