Just 2 blocks from the beach and near a variety of activities, this boutique hotel in Playa del Carmen has comfortable guest rooms and relaxing facilities, such as an outdoor pool. Hotel Hacienda Paradise features spacious guest rooms with attractive wood furnishings, plush linens and organic toiletries. Guests can also enjoy free wireless internet access and low-cost calls worldwide. The concierge desk at the Hacienda Paradise can arrange restaurant reservations, transportation and more. Visitors can walk to the vibrant Fifth Avenue, a pedestrian walkway with restaurants, bars and boutiques. Activities such as diving and archaeological tours are available near the hotel.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 8.9

Want a great night's sleep? This hotel was highly rated for its very comfy beds.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 double bed
Bedroom :
1 sofa bed
and
1 large double bed
Living room:
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.2
Facilities
6.9
Cleanliness
7.6
Comfort
7.5
Value for money
7.4
Location
8.9
Free WiFi
7.3
Low score for Playa del Carmen
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Hotel surroundings

Facilities of Hacienda Paradise Hotel

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Non-smoking rooms
  • 24-hour front desk
  • Air conditioning
  • Daily housekeeping
  • Garden
  • Breakfast
Outdoors
  • Outdoor furniture
  • Garden
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Reception services
  • Invoice provided
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Non-smoking throughout
  • Car hire
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Sun loungers or beach chairs
Wellness
  • Yoga classes
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Hacienda Paradise Hotel takes special requests - add in the next step!

Check-in

From 15:00 to 23:30

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 50 is required on arrival. That's about GBP 39. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 5 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card Discover JCB Diners Club American Express Cash Hacienda Paradise Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

All seasons are subject to a non refundable clause in case of: Early departures - Unused nights

Please note that the property requires a cash deposit or a credit card authorization upon arrival in order to take care of additional charges. The remaining credit will be refunded at the end of your stay.

Please note that activities and services at the beach club have an extra charge per person.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hacienda Paradise Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of US$50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Hacienda Paradise Hotel

  • Hacienda Paradise Hotel offers the following activities / services (charges may apply):

    • Massage
    • Foot massage
    • Back massage
    • Full body massage
    • Spa lounge/relaxation area
    • Head massage
    • Neck massage
    • Yoga classes
    • Swimming Pool
    • Couples massage
    • Spa/wellness packages
    • Hand massage

  • The nearest beach is just 700 yards from Hacienda Paradise Hotel. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Hacienda Paradise Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Hacienda Paradise Hotel is from 15:00, and check-out is until 12:00.

  • Hacienda Paradise Hotel is 750 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Hacienda Paradise Hotel include:

    • Twin
    • Double
    • Suite

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.