Located in Tulum, 3.4 mi from Tulum Archaeological Site, Eterna Tulum features accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodations provides room service, a concierge service and organizing tours for guests. At the hotel, the rooms include a wardrobe. Rooms at Eterna Tulum include bed linen and towels. Tulum Bus station is 0.9 mi from the accommodations, while Bus station Tulum Ruins is 2.9 mi from the property. The nearest airport is Cozumel International, 50 mi from Eterna Tulum, and the property offers a paid airport shuttle service.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
1 queen bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
8.7
Cleanliness
9.0
Comfort
9.0
Value for money
8.8
Location
7.3
Free Wifi
9.3
High score for Tulum
Low score for Tulum
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Guests who stayed here loved

  • Nia
    United States of America United States of America
    The place was was very beautiful overall and not that far from the middle of Tulum where the markets are
  • Sunna
    United States of America United States of America
    Beautiful boutique hotel! Walkable to restaurants.
  • Luisa
    Colombia Colombia
    The girl at the lobby was extremely nice, the staff in general and there was this nice guy who let me hold a little crocodile that is in the hotel premises (and of course its safe because it cannot reach people) he was cleaning his place.

Hotel area info

Amenities of Eterna Tulum
Great facilities! Review score, 8.7

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Facilities for disabled guests
  • Air conditioning
  • Daily housekeeping
  • Tea/Coffee Maker in All Rooms
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Kitchen
  • Cleaning products
  • Kitchenware
  • Kitchen
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Snack bar
  • Minibar
  • Tea/Coffee maker
Internet
Wifi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
Cleaning Services
  • Daily housekeeping
  • Suit press
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Grocery deliveries
    Additional charge
  • Adults only
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Tile/Marble floor
  • Heating
  • Private entrance
  • Carpeted
  • Ironing facilities
  • Facilities for disabled guests
  • Suit press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
Accessibility
  • Visual aids (Braille)
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • Adults only
  • Pool is on rooftop
  • Plunge pool
  • Swimming pool toys
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Beach umbrellas
  • Beach chairs/Loungers
Languages Spoken
  • English
  • Spanish

House rules
Eterna Tulum takes special requests – add in the next step!

Check-in
From 15:00 to 00:00
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of $100 is required on arrival. That's about £74. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

Located in Tulum, 3.4 mi from Tulum Archaeological Site, Eterna Tulum features accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodations provides room service, a concierge service and organizing tours for guests.

At the hotel, the rooms include a wardrobe. At Eterna Tulum rooms include bed linen and towels.

No breakfast

Tulum Bus station is 0.9 mi from the accommodations, while Bus station Tulum Ruins is 2.9 mi from the property. The nearest airport is Cozumel International, 50 mi from Eterna Tulum, and the property offers a paid airport shuttle service.

(NO RESTAURANT AT THE HOTEL)

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Eterna Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of $100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Eterna Tulum

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Eterna Tulum include:

    • Double
    • Suite

  • Eterna Tulum is 0.9 miles from the center of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Eterna Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Eterna Tulum is from 3:00 PM, and check-out is until 12:00 PM.

  • Eterna Tulum offers the following activities/services (charges may apply):

    • Swimming pool
    • Bicycle rental

  • Guests staying at Eterna Tulum can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • American
    • Buffet