Situated in Tulum, 5.4 km from Tulum Archeological Site, Eterna Tulum features accommodation with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation provides room service, a concierge service and organising tours for guests. At the hotel, the rooms include a wardrobe. At Eterna Tulum rooms include bed linen and towels. Breakfast includes buffet, continental and American options. Tulum Bus station is 1.4 km from the accommodation, while Bus station Tulum Ruins is 4.7 km from the property. The nearest airport is Cozumel International, 80 km from Eterna Tulum, and the property offers a paid airport shuttle service.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Breakfast info

Continental, Vegetarian, Vegan, American, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
1 large double bed
1 large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.7
Cleanliness
9.1
Comfort
9.1
Value for money
8.8
Location
7.4
Free WiFi
10
High score for Tulum
Low score for Tulum
Select topics to read reviews:

See what guests loved the most:

  • Simona
    Latvia Latvia
    Breakfast was very delicious and we didn’t wait long. Room was very spacious, clean and beautiful. We also had our own terrace with hammock and seating area, you can make great pictures there. The stuff was very friendly and helpful. Hotel is far...
  • Valerio
    Italy Italy
    Nice and spacious room. Not an amazing view but it’s okay.
  • Valda
    Sweden Sweden
    Beautifully designed rooms. Lovely staff, especially the chef/waiter who was making us breakfast.

Hotel surroundings

Facilities of Eterna Tulum
Great facilities! Review score, 8.7

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • Bar
  • Tea/coffee maker in all rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Cleaning products
  • Kitchenware
  • Kitchen
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Pub crawls
    Additional charge
  • Snorkelling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
Entertainment and family services
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Grocery deliveries
    Additional charge
  • Adult only
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Mosquito net
  • Tile/marble floor
  • Heating
  • Private entrance
  • Car hire
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Pants press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Visual aids: Braille
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • Adult only
  • Pool is on rooftop
  • Plunge pool
  • Swimming pool toys
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Massage
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Eterna Tulum takes special requests - add in the next step!

Check-in

From 15:00 to 00:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 11:30 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 100 is required on arrival. That's about GBP 77. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Eterna Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that Breakfast is available every morning from Tuesday to Sunday, and includes continental, American and vegetarian options

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Eterna Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of US$100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Eterna Tulum

  • Eterna Tulum is 0.9 miles from the centre of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Eterna Tulum offers the following activities / services (charges may apply):

    • Massage
    • Snorkelling
    • Diving
    • Neck massage
    • Pub crawls
    • Hand massage
    • Public Bath
    • Couples massage
    • Bicycle rental
    • Full body massage
    • Swimming Pool
    • Foot massage
    • Back massage
    • Head massage

  • Room options at Eterna Tulum include:

    • Double
    • Suite

  • Guests staying at Eterna Tulum can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • American
    • Buffet

  • Check-in at Eterna Tulum is from 15:00, and check-out is until 12:00.

  • The prices at Eterna Tulum may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.