Located in Tulum, 3.4 mi from Tulum Archaeological Site, Eterna Tulum features accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodations provides room service, a concierge service and organizing tours for guests. At the hotel, the rooms include a wardrobe. At Eterna Tulum rooms include bed linen and towels. Breakfast includes buffet, continental and American options. Tulum Bus station is 0.9 mi from the accommodations, while Bus station Tulum Ruins is 2.9 mi from the property. The nearest airport is Cozumel International, 50 mi from Eterna Tulum, and the property offers a paid airport shuttle service.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Breakfast Info

Continental, Vegetarian, Vegan, American, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
1 queen bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.7
Cleanliness
9.1
Comfort
9.1
Value for money
8.8
Location
7.4
Free WiFi
10
High score for Tulum
Low score for Tulum
Select topics to read reviews:

See what guests loved the most:

  • Nia
    United States of America United States of America
    The place was was very beautiful overall and not that far from the middle of Tulum where the markets are
  • Sunna
    United States of America United States of America
    Beautiful boutique hotel! Walkable to restaurants.
  • Luisa
    Colombia Colombia
    The girl at the lobby was extremely nice, the staff in general and there was this nice guy who let me hold a little crocodile that is in the hotel premises (and of course its safe because it cannot reach people) he was cleaning his place.

Hotel area info

Amenities of Eterna Tulum
Great facilities! Review score, 8.7

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • Bar
  • Tea/Coffee Maker in All Rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Kitchen
  • Cleaning products
  • Kitchenware
  • Kitchen
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Bar crawls
    Additional charge
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Grocery deliveries
    Additional charge
  • Adults only
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Tile/Marble floor
  • Heating
  • Private entrance
  • Car rental
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Suit press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Visual aids (Braille)
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • Adults only
  • Pool is on rooftop
  • Plunge pool
  • Swimming pool toys
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Massage
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Eterna Tulum takes special requests – add in the next step!

Check-in

From 3:00 PM to 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 11:30 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Eterna Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that Breakfast is available every morning from Tuesday to Sunday, and includes continental, American and vegetarian options

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Eterna Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of $100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Eterna Tulum

  • The prices at Eterna Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Eterna Tulum include:

    • Double
    • Suite

  • Check-in at Eterna Tulum is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Eterna Tulum offers the following activities/services (charges may apply):

    • Massage
    • Snorkeling
    • Diving
    • Neck massage
    • Bar crawls
    • Hand massage
    • Public Bath
    • Couples' massage
    • Bicycle rental
    • Full-body massage
    • Swimming pool
    • Foot massage
    • Back massage
    • Head massage

  • Eterna Tulum is 0.9 miles from the center of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Eterna Tulum can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • American
    • Buffet