Situated in Tulum, 5.4 km from Tulum Archeological Site, Eterna Tulum features accommodation with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation provides room service, a concierge service and organising tours for guests. At the hotel, the rooms include a wardrobe. Rooms at Eterna Tulum include bed linen and towels. Tulum Bus station is 1.4 km from the accommodation, while Bus station Tulum Ruins is 4.7 km from the property. The nearest airport is Cozumel International, 80 km from Eterna Tulum, and the property offers a paid airport shuttle service.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
1 large double bed
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
8.7
Cleanliness
9.0
Comfort
9.0
Value for money
8.8
Location
7.3
Free WiFi
9.3
High score for Tulum
Low score for Tulum
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Guests who stayed here loved

  • Simona
    Latvia Latvia
    Breakfast was very delicious and we didn’t wait long. Room was very spacious, clean and beautiful. We also had our own terrace with hammock and seating area, you can make great pictures there. The stuff was very friendly and helpful. Hotel is far...
  • Valerio
    Italy Italy
    Nice and spacious room. Not an amazing view but it’s okay.
  • Valda
    Sweden Sweden
    Beautifully designed rooms. Lovely staff, especially the chef/waiter who was making us breakfast.

Hotel surroundings

Facilities of Eterna Tulum
Great facilities! Review score, 8.7

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Facilities for disabled guests
  • Air conditioning
  • Daily housekeeping
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Cleaning products
  • Kitchenware
  • Kitchen
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Snack bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
Cleaning services
  • Daily housekeeping
  • Trouser press
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Grocery deliveries
    Additional charge
  • Adult only
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Mosquito net
  • Tile/marble floor
  • Heating
  • Private entrance
  • Carpeted
  • Ironing facilities
  • Facilities for disabled guests
  • Pants press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
Accessibility
  • Visual aids: Braille
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • Adult only
  • Pool is on rooftop
  • Plunge pool
  • Swimming pool toys
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Sun umbrellas
  • Sun loungers or beach chairs
Languages spoken
  • English
  • Spanish

House rules
Eterna Tulum takes special requests - add in the next step!

Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of US$100 is required on arrival. That's about £74. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Situated in Tulum, 5.4 km from Tulum Archeological Site, Eterna Tulum features accommodation with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation provides room service, a concierge service and organising tours for guests.

At the hotel, the rooms include a wardrobe. At Eterna Tulum rooms include bed linen and towels.

No breakfast

Tulum Bus station is 1.4 km from the accommodation, while Bus station Tulum Ruins is 4.7 km from the property. The nearest airport is Cozumel International, 80 km from Eterna Tulum, and the property offers a paid airport shuttle service.

(NO RESTAURANT AT THE HOTEL)

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Eterna Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of US$100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Eterna Tulum

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Guests staying at Eterna Tulum can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • American
    • Buffet

  • Eterna Tulum is 0.9 miles from the centre of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Eterna Tulum include:

    • Double
    • Suite

  • The prices at Eterna Tulum may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Eterna Tulum is from 15:00, and check-out is until 12:00.

  • Eterna Tulum offers the following activities / services (charges may apply):

    • Swimming Pool
    • Bicycle rental