In the centre of Puebla, Hotel Elena is 5 km from Acropolis Puebla. The property is close to several well-known attractions, 500 metres from Puebla Convention Centre, a 7-minute walk from Biblioteca Palafoxiana and 600 metres from Paseo de San Francisco Shopping Mall. The hotel features a terrace, a 24-hour front desk, and free WiFi is available. At the hotel, the rooms are equipped with a desk and a flat-screen TV. The private bathroom is fitted with a shower. All units include a wardrobe. The restaurant on site offers a continental breakfast for guest to enjoy. Estrella de Puebla is 4.1 km from Hotel Elena. The nearest airport is Hermanos Serdán International Airport, 22 km from the property.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Puebla, this hotel has an excellent location score of 9.0

FREE parking!


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
1 large double bed
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Guest reviews

Categories:

Staff
8.3
Facilities
7.7
Cleanliness
8.2
Comfort
7.9
Value for money
8.1
Location
9.0
Free WiFi
7.7
Select topics to read reviews:

See what guests loved the most:

  • Poh
    Singapore Singapore
    Nice and Simple breakfast included to start the day. Front Manageress Marie Louise is very cheerful and approachable.
  • Bernard
    France France
    Situated in an old colonial house, it has an excellent location near the Zocalo, with many attractions within walking distance. Lot of restaurants around. The valet parking is perfect and free. There is a light breakfast included. The staff is...
  • Lopez
    Mexico Mexico
    Location, cleanliness, decor, valet service were excellent. Great price for what was paid

Hotel surroundings

Facilities of Hotel Elena

Most popular facilities
  • Free parking
  • Free WiFi
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Additional toilet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • City view
  • Landmark view
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Patio
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Snack bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible at a location nearby (reservation is not needed).
  • Valet parking
  • Parking garage
Services
  • Grocery deliveries
    Additional charge
  • Trouser press
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Laundry
    Additional charge
  • 24-hour front desk
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Non-smoking throughout
  • Hardwood or parquet floors
  • Laptop safe
  • Fan
  • Family rooms
  • Non-smoking rooms
Accessibility
  • Upper floors accessible by stairs only
Languages spoken
  • English
  • Spanish

Property practice

This property has told us they implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Hotel Elena takes special requests - add in the next step!

Check-in

From 14:00 to 17:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 12:00 to 13:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Cash Hotel Elena accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Elena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Hotel Elena

  • The prices at Hotel Elena may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Hotel Elena include:

    • Double
    • Suite

  • Check-in at Hotel Elena is from 14:00, and check-out is until 13:00.

  • Hotel Elena offers the following activities / services (charges may apply):

    • Hotel Elena is 550 yards from the centre of Puebla. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, Hotel Elena is popular with guests booking family stays.