Get the celebrity treatment with world-class service at Cristalino Lagoon Front Hotel, Restaurant & Spa

Cristalino Lagoon Front Hotel, Restaurant & Spa has an outdoor swimming pool, garden, a restaurant and bar in Bacalar. This 5-star hotel offers room service, a concierge service and free WiFi. There is free private parking and the property features paid airport shuttle service. The hotel will provide guests with air-conditioned rooms offering a wardrobe, a coffee machine, a minibar, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Cristalino Lagoon Front Hotel, Restaurant & Spa provides some rooms with lake views, and rooms come with a balcony. At the accommodation the rooms include bed linen and towels. The nearest airport is Chetumal International Airport, 34 km from Cristalino Lagoon Front Hotel, Restaurant & Spa.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.6)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 large double beds
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.3
Facilities
9.1
Cleanliness
9.5
Comfort
9.6
Value for money
8.7
Location
9.6
Free WiFi
8.8
High score for Bacalar
Select topics to read reviews:

See what guests loved the most:

  • Stunt
    Mexico Mexico
    Great, friendly and attentive staff. Good location. Parking. Clean and comfortable room with necessary ammenities that are good quality.
  • Maria
    Spain Spain
    New hotel with amazing views of the lagoon, really nice restaurant and great service. Really recommend it if you want to relax and enjoy a peaceful weekend
  • Priscilla
    United States United States
    The most beautiful spot overlooking the water. Wonderful facilities to swim in their heated pool and in the lake. Excellent shower, towels, pillows, bed. Best of all , all the employees were more than lovely - personable and helpful. Easy to park...

Hotel surroundings

Restaurants
1 restaurant on site

  • Cristalino Bar & Kitchen
    • Cuisine
      Mediterranean
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian

Facilities of Cristalino Lagoon Front Hotel, Restaurant & Spa
Great facilities! Review score, 9.1

Most popular facilities
  • 2 swimming pools
  • Free parking
  • Free WiFi
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Spa and wellness centre
  • Room service
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • Pool view
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Clothes rack
Media & Technology
  • Flat-screen TV
Food & Drink
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Adult only
  • Minimarket on site
  • Air conditioning
  • Non-smoking throughout
  • Private entrance
  • Car hire
  • Fan
  • Ironing facilities
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Adult only
  • Infinity pool
  • Heated pool
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 2 - outdoorFree!
  • Open all year
  • Adult only
  • Infinity pool
  • Heated pool
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Sauna
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Cristalino Lagoon Front Hotel, Restaurant & Spa takes special requests - add in the next step!

Check-in

From 15:00 to 23:30

Check-out

From 00:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash is not accepted Cristalino Lagoon Front Hotel, Restaurant & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

If your stay is during the holidays we remind that the hotel makes an additional charge to the resort fee of $153 usd for the New Year's Gala, it is paid directly to the hotel and is mandatory for all guests, it only applies to the night of December 31. This fee includes access to the celebration, special dinner (food only) and special decoration related to the event

FAQs about Cristalino Lagoon Front Hotel, Restaurant & Spa

  • Room options at Cristalino Lagoon Front Hotel, Restaurant & Spa include:

    • Double
    • Twin
    • Suite

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Cristalino Lagoon Front Hotel, Restaurant & Spa is 1.6 miles from the centre of Bacalar. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Cristalino Lagoon Front Hotel, Restaurant & Spa is from 15:00, and check-out is until 12:00.

  • Cristalino Lagoon Front Hotel, Restaurant & Spa offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Sauna
    • Massage
    • Spa facilities
    • Swimming Pool
    • Spa lounge/relaxation area
    • Steam room
    • Spa/wellness packages

  • The prices at Cristalino Lagoon Front Hotel, Restaurant & Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Cristalino Lagoon Front Hotel, Restaurant & Spa has 1 restaurant:

    • Cristalino Bar & Kitchen