Free Wi-Fi and cable TV are included in each air-conditioned room at this charming small hotel. Located just 50 metres from Playa del Carmen Beach, it has authentic Mexican-style décor. Hotel Cielo’s bright rooms offer colourful local décor, tiled floors and a safe. Some rooms have a balcony with sea views. Toiletries and free beach towels are provided. Guests will enjoy the Carboncitos bar-restaurant, located on the ground floor. It specializes in Mexican cuisine and also serving steak and seafood dishes, including typical snacks like fresh guacamole made to order. A wide range of shops, restaurants and bars can be found on Fifth Avenue, less than a minute’s walk from Hotel Cielo. Nuestra Señora del Carmen Church is only 300 metres away. located 2 blocks from the ADO Bus Station. The Beach is a block away from the hotel. Holistic center, Wah Wah, Tarraya are nearest beach side restaurants and bars.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.1


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
1 single bed
and
1 double bed
2 double beds
1 large double bed
1 large double bed
2 single beds
and
1 large double bed
1 single bed
and
1 double bed
and
1 large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.8
Facilities
7.7
Cleanliness
8.4
Comfort
8.2
Value for money
7.8
Location
9.1
Free WiFi
7.3
Select topics to read reviews:

See what guests loved the most:

  • Louison
    France France
    There is staff 24/7 at the reception to help, they're super nice and very helpful.
  • Taube
    United States United States
    I honestly loved this hotel, and it was great for a barebones experience! Gorgeous terrace throughout the hotel, and a little hard to find, but not bad off the main stretch! Lots of noise in the morning, but staff was very accommodating and...
  • Pepy
    Canada Canada
    Great Location , great staff, clean rooms. There is a restaurant just under the hotel. A place to feel safe and comfortable

Hotel surroundings

Facilities of Hotel Cielo

Most popular facilities
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Daily housekeeping
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
Bedroom
  • Linen
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Activities
  • Happy hour
    Additional charge
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Services
  • Shuttle service
    Additional charge
  • Daily housekeeping
  • Concierge service
  • Luggage storage
  • Tour desk
  • Car hire
  • Airport shuttle
    Additional charge
  • 24-hour front desk
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Air conditioning
  • Non-smoking throughout
  • Private entrance
  • Fan
  • Family rooms
  • Non-smoking rooms
Languages spoken
  • English
  • Spanish

House rules

Hotel Cielo takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 25 is required on arrival. That's about GBP 19. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Cash Hotel Cielo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that a small refundable deposit is payable for beach towels.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Cielo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of US$25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Hotel Cielo

  • Hotel Cielo is 450 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Hotel Cielo may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Hotel Cielo is from 15:00, and check-out is until 12:00.

  • The nearest beach is just 100 yards from Hotel Cielo. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Hotel Cielo include:

    • Double
    • Triple
    • Quadruple
    • Family

  • Hotel Cielo offers the following activities / services (charges may apply):

    • Happy hour