We strictly DO NOT allow a group of more than 6 people. In case of a group of 3 or more, you might be purposefully allotted different dorm rooms. Further, if the group behaviour is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.

Children below 18 years of age are not permitted entry/stay at any of our hostels, with or without guardians. We do not recommend families.

We only accept a government ID as valid identification proof. No local IDs shall be accepted at the time of check-in.

Guests are not permitted to bring outsiders inside the hostel campus.

We believe in self-help and do not provide luggage assistance or room services.

Drugs and any substance abuse is strictly banned inside and around the property.

Alcohol consumption is permitted at the premises as per the property’s discretion and local laws. Please reach out to the property prior to your arrival to confirm the same.

Right to admission reserved.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Zostel Shillong in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.