Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout. Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free minibar are also provided. En suite bathroom has a hairdryer, a shower and free toiletries. Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms. Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business centre and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge. Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top location: Highly rated by recent guests (8.7)

Breakfast info

Continental, Vegetarian, Halal, American, Buffet

Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
2 single beds
2 single beds
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Guest reviews

Categories:

Staff
8.9
Facilities
8.1
Cleanliness
8.2
Comfort
8.2
Value for money
7.9
Location
8.7
Free WiFi
8.3
Select topics to read reviews:

Guests who stayed here loved

  • Šťastný
    Czech Republic Czech Republic
    Location is excellent. There are many various restaurant around.
  • Jelena
    Estonia Estonia
    Amazing breakfast. Would return to try it again. A big shopping mall with hundreds of restaurants and shops just 100m away, very convenient.
  • Wayne
    Australia Australia
    The breakfast, buffet style, was complete (catering for most tastes). The omelettes to order were exactly as requested. The coffee makers made great coffee. The room was modern, well designed with a very good shower. The bed was very comfortable.
  • Valentina
    Malaysia Malaysia
    The pool and gym were very clean with good facilities. The rooms were new and air-conditioning was strong.
  • Ardhani
    Indonesia Indonesia
    It’s very kids friendly, we got welcome drinks for the kids and they love the milkshake. The location was perfect next to Living World mall. The staff were very helpful, polite and full of smile. Very recommended hotel for family.
  • Michel
    United Kingdom United Kingdom
    The staff was very friendly and helpfull, there were nice events for the children to participate in.
  • Shereenkaur2001
    Malaysia Malaysia
    A business hotel with practical facilities, comfortable room, good amenities and value-for-money. The in-room dining and restaurant choices were superb. Food is wonderful, good portions and delicious. Their monthly specials are very interesting...
  • Mike
    Australia Australia
    Great location and easy access to Mail next door, great choice of eateries across the road.
  • Mike
    Australia Australia
    Great location, Mail next door great eateries across the road. Highly recommended.
  • Melodion
    Indonesia Indonesia
    food and facilities atound hotels, aircon super cold, love it.

Hotel surroundings

Restaurants
1 restaurant on site

  • Mint And Pepper
    • Cuisine
      American • Indonesian • Pizza • Local • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Halal • Vegetarian

Facilities of Mercure Serpong Alam Sutera
Great facilities! Review score, 8.1

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Spa and wellness centre
  • Fitness centre
  • Room service
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
  • Happy hour
    Additional charge
  • Cycling
Living Area
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Kid meals
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Adult only
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Car hire
  • Carpeted
  • Lift
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 - outdoor
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool/beach towels
Pool 2 - outdoor (kids)
  • Open all year
  • Suitable for kids
  • Pool is on rooftop
  • Pool/beach towels
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Spa/wellness packages
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
Languages spoken
  • English
  • Indonesian

House rules
Mercure Serpong Alam Sutera takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of Rp 400,000 is required on arrival. That's about £19. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Rp 450,000 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
Rp 450,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardMaestroCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of Rp 400,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Mercure Serpong Alam Sutera

  • Mercure Serpong Alam Sutera has 1 restaurant:

    • Mint And Pepper

  • Guests staying at Mercure Serpong Alam Sutera can enjoy a highly-rated breakfast during their stay (guest review score: 7.4).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Halal
    • American
    • Buffet

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Mercure Serpong Alam Sutera offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Massage
    • Cycling
    • Happy hour
    • Spa/wellness packages
    • Fitness/spa locker rooms
    • Bicycle rental
    • Swimming Pool
    • Fitness

  • Yes, Mercure Serpong Alam Sutera is popular with guests booking family stays.

  • The prices at Mercure Serpong Alam Sutera may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Mercure Serpong Alam Sutera is from 14:00, and check-out is until 12:00.

  • Mercure Serpong Alam Sutera is 5 miles from the centre of Serpong. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Mercure Serpong Alam Sutera include:

    • Double
    • Twin