How does the check-in work? At Book a Bed Hostel, our check-in process is simple and hassle-free. After completing your booking, you'll receive an email from us with a link for online check-in. Click the link to register yourself and any guests. Once you've filled out the necessary details, your check-in is done! Prefer to check-in at the hostel? No problem! You can also check in by scanning any of the check-in QR codes located at the property. On the day of your arrival, we'll send you a PIN code via email. This PIN is all you need to access both the building and your room. With it, you can come and go as you like—no queues at reception, no lost keycards, and no extra fees for late check-in! Welcome to Book a Bed Hostel – A Fully Contactless and Cashless Experience! At Book a Bed Hostel, we pride ourselves on offering a modern, hassle-free stay. Our hostel operates on a fully contactless and cashless system, ensuring a seamless experience from check-in to check-out. To stay with us, all guests must have access to a smartphone and download the Goki app, which serves as your essential tool for check-in, building and room access, and contacting us during your stay. With the Goki app, you can easily communicate with our staff, manage your stay, and access all the hostel’s amenities—all without the need for physical keys or cash. Whether you're arriving late or exploring the city at your own pace, the app allows you to come and go as you please. Please note that bookings with us require a smartphone and the Goki app, so be sure to download it before your arrival for a smooth and convenient stay! What does being contactless mean? At Book a Bed Hostel, being contactless means, we’ve embraced modern technology to create a more flexible and convenient experience for our guests. We don’t have an on-site reception, and staff may not always be present, but our technology allows you to check-in and access your room with ease. Using smart key technology, you’ll receive a digital key that gives you access to both the property and your room. If you need assistance at any time, our team is just a message away through the Goki app. How does the digital process work? 1. Pre-arrival communication: The day before your arrival, you’ll receive a message from us with all the information you need, including how to complete your online check-in. 2. Complete online check-in: Our quick and simple 3-step online check-in process will ensure you’re ready for your stay. 3. Receive your digital key: On your arrival day, you’ll receive your digital room key via the Goki app, giving you access to your room starting from 3pm. Need to check-in early? Just let us know via the app, and we’ll do our best to accommodate you! How do I communicate with Book a Bed Hostel if I need assistance with my check-in or during my stay? If you need help with your check-in or have any questions during your stay at Book a Bed Hostel, you can easily reach out to us through multiple channels: • Message us via the Goki app for quick assistance from our team. • Call us at 020 8692 6219 • WhatsApp us Our team is always here to ensure your stay is smooth and enjoyable.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Book A Bed Hostels in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.