Get the celebrity treatment with world-class service at Relais & Châteaux Heritage Hotel

Relais & Châteaux Heritage Hotel offers 5-star accommodation in Madrid, next to Paseo de la Castellana. It is located on a 20th century listed building beautifully decorated with a belle-époque design. The hotel features a modern décor, offering an urban and cosmopolitan spirit, merged with up-to-date technologies. All rooms come with a private bathroom with high-end toiletries, bathrobe and slippers. A buffet breakfast is served every morning at Relais & Châteaux Heritage Hotel. Lunch and dinner are provided at the restaurant Haroma, run by the Michelin-awarded chef Mario Sandoval, offering local and Mediterranean cuisine. There is a roof-top sun terrace with a stylish lounge area to relax. When guests need guidance on where to visit, the reception will be happy to provide advice. Guests can discover Madrid city centre as it is reachable within walking distance of the financial district, also located within a short distance. IFEMA and Wanda Metropolitano are a 15-minute drive away. The nearest airport is Adolfo Suarez Madrid-Barajas Airport, 11 km from the property. Different payment terms may be requested for long-stay reservations of 7 or more nights of stay

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Relais & Châteaux
Hotel chain/brand

Property highlights

Situated in the best rated area in Madrid, this hotel has an excellent location score of 9.0

Breakfast info

Continental, Buffet

Private parking available


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
or
1 large double bed
2 single beds
and
1 sofa bed
or
1 sofa bed
and
1 large double bed
2 single beds
or
1 large double bed
Bedroom :
2 single beds
Living room:
1 sofa bed
4 single beds
or
2 large double beds
2 single beds
or
1 large double bed
4 single beds
and
1 sofa bed
or
1 sofa bed
and
2 large double beds
2 single beds
or
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.6
Facilities
9.1
Cleanliness
9.5
Comfort
9.5
Value for money
8.7
Location
9.0
Free WiFi
8.8
High score for Madrid
Select topics to read reviews:

Guests who stayed here loved

  • Hebas
    United Arab Emirates United Arab Emirates
    Second time at this hotel, and the experience was once again great. I love how home-y the hotel feels. The rooms are very clean and quiet. The staff are very professional. Their breakfast is great.
  • Martin
    United Kingdom United Kingdom
    Great facilities (particularly solarium, outside bar); friendly, helpful staff always trying to their best for the guest; good location
  • Zaid
    United Kingdom United Kingdom
    Stunning hotel. The service was impeccable. We have stayed in many of the top hotels in Madrid and this is surely one of the best.

Hotel surroundings

Restaurants
1 restaurant on site

  • Haroma
    • Cuisine
      Local

Facilities of Relais & Châteaux Heritage Hotel
Great facilities! Review score, 9.1

Most popular facilities
  • Private parking
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Restaurant
  • 24-hour front desk
  • Room service
  • Bar
Bathroom
  • Towels
  • Slippers
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Kitchen
  • Coffee machine
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Bicycle rental
    Additional charge
Living Area
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Private parking is possible at a location nearby (reservation is not needed) and costs € 35 per day.
  • Valet parking
  • Parking garage
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Wellness
  • Massage
    Additional charge
  • Solarium
Languages spoken
  • English
  • Spanish
  • French

House rules
Relais & Châteaux Heritage Hotel takes special requests - add in the next step!

Check-in
From 15:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroRed 6000Cash

The fine print
Need-to-know information for guests at this property

Please inform Relais & Châteaux Heritage Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Relais & Châteaux Heritage Hotel

  • Relais & Châteaux Heritage Hotel is 1.8 miles from the centre of Madrid. All distances are measured in straight lines. Actual travel distances may vary.

  • Relais & Châteaux Heritage Hotel offers the following activities / services (charges may apply):

    • Massage
    • Solarium
    • Bicycle rental

  • Guests staying at Relais & Châteaux Heritage Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.4).

    Breakfast option(s) include:

    • Continental
    • Buffet
    • À la carte

  • The prices at Relais & Châteaux Heritage Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Relais & Châteaux Heritage Hotel is from 15:00, and check-out is until 12:00.

  • Room options at Relais & Châteaux Heritage Hotel include:

    • Double
    • Triple
    • Suite
    • Family
    • Twin/Double

  • Relais & Châteaux Heritage Hotel has 1 restaurant:

    • Haroma