Get the celebrity treatment with world-class service at Mandarin Oriental, Santiago

A lagoon-style swimming pool with a waterfall and a garden is offered at Mandarin Oriental, Santiago. Free parking is available. Rooms at the Mandarin Oriental, Santiago are elegantly designed with modern décor. They feature a LED TV, a spacious seating area and marble bathrooms with locally-made spa amenities. Rooms offer views of Santiago, the Andes Mountains or the hotel gardens. Guests can dine at the exclusive Matsuri Restaurant which serves Nikkei cuisine or visit the Senso Restaurant for traditional Italian experience or family lunch buffet on Sundays. Situated 1.7 km from Manquehue Metro Station and within 500 metres from Parque Arauco Shopping Mall and Luxury District.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mandarin Oriental
Hotel chain/brand
Mandarin Oriental

Property highlights

Top location: Highly rated by recent guests (9.4)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 single beds
1 large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
2 large double beds
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Guest reviews

Categories:

Staff
9.2
Facilities
9.1
Cleanliness
9.4
Comfort
9.4
Value for money
8.2
Location
9.4
Select topics to read reviews:

Guests who stayed here loved

  • Jteixeiraguedes
    Portugal Portugal
    More than the breakfast , Diego and Valentina in the club area , was probably the most dedicated persons I saw in a hotel in general great team
  • David
    United Kingdom United Kingdom
    Amazing hotel fantastic staff felt like being with family.
  • Thierry
    France France
    Rooms are spacious and comfortable. Staff are extra helpful and friendly! Walking distance from huge shopping mall if you miss anything for the travel.
  • Ines
    Argentina Argentina
    Breakfast was excellent. The concierge very helpgul
  • Prashant
    Canada Canada
    Dining at restaurants especially Matsuri was superb. I didn't use the pool. Staff were delightful and very helpful.
  • Naresh
    Australia Australia
    The hotel is very nice and well located. The breakfast was very good. The staff was very friendly and helpful.
  • Linda
    Austria Austria
    One of the best Hotels I’ve ever been! The staff is incredible, the rooms huge and beautiful, great architecture. Early checkin was no problem and I even got a coffee offered while waiting! Lovely pool.
  • Doullally
    United Kingdom United Kingdom
    I can’t really fault this hotel! The room was beautiful, clean, and extremely spacious. The staff were very attentive and super helpful, and the two restaurants were great.
  • Andrea
    United Kingdom United Kingdom
    The hotel is beautiful, the food really good and amazing service. I love the location as it’s easy to get to different parts of the city
  • Michael
    United Kingdom United Kingdom
    One of the best hotels I have ever stayed in. Friendly helpful staff, superb restaurants, great outdoor pool, exceptionally clean.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hi, which amenities are open? And are you pet friendly? I have a small dog.

    Dear Guest. The facilities open are : The restaurants, the swimming pool , the spa ( the gym and sauna close ) Yes we are pet friendly and there is a ..
    Answered on 17 March 2021
  • Hi, would like to know if a Airport Shuttle is available Thanks

    We only have transfer services not included in the rate.
    Answered on 29 August 2022
  • Do you have communicating rooms ? For 2 adults and 2 children

    Yes, you must book Deluxe King and Twin and comment this will be connected, other options with suites, except Executive Suite w/Terrace.
    Answered on 3 June 2022
  • do they do vineyard tours?

    Dear, Yes, we do, you can reach us by mail, we will be happy to help!
    Answered on 15 November 2023
  • How do you reserve airport transportation? Do you also have transportation to the cruise port? Thank you

    Dear Guest, if you need transportation our Concierge Dpt. will be able to assist you. Best regards. Reservations Dpt.
    Answered on 18 December 2023
  • Hello - we are looking to stay there in June. Are your restaurants and bars fully open at the hotel? Thanks

    Hi there! Yes totally operative both of them. We'll be waiting to welcome you.
    Answered on 11 May 2022
  • Still looking?

Hotel surroundings

Restaurants
2 restaurants on site

  • Senso
    • Cuisine
      Italian
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Romantic
  • Matsuri
    • Cuisine
      Japanese • Peruvian
    • Open for
      Dinner
    • Ambiance
      Modern • Romantic

Facilities of Mandarin Oriental, Santiago
Great facilities! Review score, 9.1

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • WiFi available in all areas
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • 2 restaurants
  • Bar
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Bicycle rental
    Additional charge
  • Golf course (within 3 km)
    Additional charge
Media & Technology
  • Telephone
Food & Drink
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and charges are applicable.
Parking
Free private parking is possible on site (reservation is not needed).
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free!
  • Seasonal
Wellness
  • Massage
    Additional charge
Languages spoken
  • English
  • Spanish
  • French
  • Portuguese

House rules
Mandarin Oriental, Santiago takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may be applicable.
Accepted payment methods
American ExpressVisaMastercardDiners ClubOtherCash

The fine print
Need-to-know information for guests at this property

In order to offer better service and facilities, the property is currently renovating the SPA, so the services are limited. We offer massages, aromatherapy and facial treatments, but currently no sauna, steam room or water circuits. We apologize for any inconvenience it may cause and thank you in advance for your understanding.

Please contact the property to clarify any questions that may arise.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Mandarin Oriental, Santiago in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Mandarin Oriental, Santiago

  • Mandarin Oriental, Santiago offers the following activities / services (charges may apply):

    • Massage
    • Golf course (within 3 km)
    • Swimming Pool
    • Bicycle rental

  • Mandarin Oriental, Santiago is 4.3 miles from the centre of Santiago. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Mandarin Oriental, Santiago may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Mandarin Oriental, Santiago has 2 restaurants:

    • Senso
    • Matsuri

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Mandarin Oriental, Santiago include:

    • Triple
    • Suite
    • Twin
    • Double

  • Check-in at Mandarin Oriental, Santiago is from 15:00, and check-out is until 12:00.

  • Yes, Mandarin Oriental, Santiago is popular with guests booking family stays.