Featuring a garden with a swimming pool, Hotel El Ciervo offers rooms with free Wi-Fi and cable TV only 20 metres from Villarrica Lake. Breakfast is provided and there is a restaurant. Downtown Villarrica is 300 metres away. Decorated in pastel hues, rooms at Hotel El Ciervo are fitted with stylish furnishing. All of them have heating and some rooms boast fireplaces. A breakfast with fresh ingredients, homemade bread and "kuchen" is served daily. International dishes can be ordered at the property’s restaurant, and drinks from the bar can be enjoyed in the garden. In summer, guests can relax by the pool overlooking Villarrica Volcano. There's a nearby nautical club where they can practice water sports. They can also enjoy themselves reading a book from the library in the lobby, which features a fireplace. Hotel El Ciervo is 80 km from Temuco.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.7)

Great Food: Meals here are highly recommended

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
3 single beds
and
1 large double bed
1 single bed
and
1 double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
8.8
Cleanliness
9.1
Comfort
9.0
Value for money
8.5
Location
9.7
Free WiFi
7.5
High score for Villarrica
Select topics to read reviews:

See what guests loved the most:

  • Simon
    United Kingdom United Kingdom
    Gorgeous place in a great location. Lovely pool and views of the volcano and a great terrace to sit on with a coffee
  • Ronald
    Switzerland Switzerland
    Beautiful location, friendly staff, old charming authentic building.
  • Tanja
    Belgium Belgium
    the breakfast was really well catered. the room was not spacious with three, but beautifully decorated and really warm, loved that. also very nice we could sit by the always burning fireplace.

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurant
    • Open for
      Dinner

Facilities of Hotel El Ciervo
Great facilities! Review score, 8.8

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Facilities for disabled guests
  • Room service
  • Restaurant
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
  • Beach
Living Area
  • Dining area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is needed).
    Reception services
    • Invoice provided
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    • 24-hour front desk
    Cleaning services
    • Daily housekeeping
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    • Business centre
      Additional charge
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Security alarm
    • Key access
    • Safety deposit box
    General
    • Pet bowls
    • Shared lounge/TV area
    • Designated smoking area
    • Non-smoking throughout
    • Executive lounge access
    • Wake-up service
    • Heating
    • Fan
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    • Room service
    Outdoor swimming pool
    Free!
    • Seasonal
    • All ages welcome
    • Plunge pool
    Wellness
    • Sun umbrellas
    • Sun loungers or beach chairs
    Languages spoken
    • Spanish

    House rules

    Hotel El Ciervo takes special requests - add in the next step!

    Check-in

    From 15:00 to 00:00

    Check-out

    From 08:00 to 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Cot upon request
    Free

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    No age restriction

    There is no age requirement for check-in

    Pets

    Pets are allowed on request. Charges may be applicable.

    Mastercard Visa Diners Club American Express Cash Hotel El Ciervo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    LOCAL TAX LAW.

    Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%

    To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

    This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    FAQs about Hotel El Ciervo

    • Room options at Hotel El Ciervo include:

      • Double
      • Family
      • Twin

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • The prices at Hotel El Ciervo may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Hotel El Ciervo offers the following activities / services (charges may apply):

      • Beach
      • Bicycle rental
      • Swimming Pool

    • Hotel El Ciervo is 600 yards from the centre of Villarrica. All distances are measured in straight lines. Actual travel distances may vary.

    • Hotel El Ciervo has 1 restaurant:

      • Restaurant

    • The nearest beach is just 200 yards from Hotel El Ciervo. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Hotel El Ciervo is from 15:00, and check-out is until 12:00.