Located 1.9 miles from Festivals Palace, Chalés Poncho Serrano has accommodations with free WiFi and free private parking. Every unit has a private bathroom and shower, air conditioning, a flat-screen TV and a minibar. Saint Peter's Church is 2.1 miles from the lodge, while Gramado Bus Station is 2.5 miles from the property. The nearest airport is Hugo Cantergiani Regional, 42 miles from Chalés Poncho Serrano, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.4)

Free Private Parking Available On Site


Availability

Select dates to see this property's availability and prices

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.8
Facilities
9.7
Cleanliness
9.7
Comfort
9.8
Value for money
9.3
Location
9.4
High score for Gramado

See what guests loved the most:

  • Analigia
    Brazil Brazil
    Local aconchegante, limpo, chuveiro ótimo e cama confortável. Café da manhã preparado especialmente pra nós, entregue no horário combinado e tudo fresquinho. Funcionários atenciosos, simpáticos e solícitos.
  • Narcizo
    Brazil Brazil
    O proprietário Éverton nos recebeu e nos atendeu muito bem. O lugar é muito tranquilo e agradável, com muitos pássaros cantando nas proximidades. De carro, o chalé fica bem próximo do centro de Gramado. Café da manhã delicioso, com muita variedade.
  • Renata
    Brazil Brazil
    Fomos muito bem recebidos! As instalações são impecáveis e tudo é muito limpo. O café da manhã é excepcional, servido no quarto e bem completo. Utilizamos Uber e foi muito tranquilo, pois os chalés são muito próximos do centro.

Area info

Amenities of Chalés Poncho Serrano
Great facilities! Review score, 9.7

Most popular amenities
  • Free parking
  • Free WiFi
  • Airport shuttle
  • Non-smoking rooms
  • Room service
  • Heating
  • Air conditioning
  • Daily housekeeping
  • Tea/Coffee Maker in All Rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Bathrobe
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • Inner courtyard view
Kitchen
  • Dining table
Room Amenities
  • Socket near the bed
Living Area
  • Fireplace
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • TV
Food & Drink
  • Wine/Champagne
    Additional charge
  • Breakfast in the room
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
    Front Desk Services
    • Lockers
    • Private check-in/out
    • Concierge
    • Tour desk
    Entertainment & Family Services
    • Board games/Puzzles
    • Babysitting/Child services
      Additional charge
    Cleaning Services
    • Daily housekeeping
    Safety & security
    • Fire extinguishers
    • Key access
    • 24-hour security
    General
    • Shuttle service
      Additional charge
    • Adults only
    • Designated smoking area
    • Air conditioning
    • Smoke-free property
    • Wake-up service
    • Tile/Marble floor
    • Heating
    • Private entrance
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Room service
    Accessibility
    • Entire unit located on ground floor
    Languages Spoken
    • Portuguese

    House rules

    Chalés Poncho Serrano takes special requests – add in the next step!

    Check-in

    From 2:00 PM to 10:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    From 10:00 AM to 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children not allowed.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Mastercard Visa Elo credit card Hipercard American Express Cash Chalés Poncho Serrano accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Chalés Poncho Serrano of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.