Get the celebrity treatment with world-class service at Parque Balneário Hotel Santos by Castelo Itaipava

Located in Santos, just 30 metres from Gonzaga Beach, Parque Balneário Hotel Santos by Castelo Itaipava offers stylish rooms with free internet. The outdoor swimming pool features sea views and there is a hydro-massage hot tub. The air-conditioned rooms at the Parque Balneário Hotel Santos by Castelo Itaipava have flat-screen TVs with cable channels. Room service is available 24 hours a day. Games rooms and toys are available for children and teenagers. Also available are a sauna and gym. Restaurant Old Harbour serves Brazilian and international cuisines, while light snacks and panoramic sea views can be enjoyed at the pool-side bar. The Gonza Bar sometimes features live music. Parque Balneário Hotel Santos by Castelo Itaipava is a 10-minute drive from Museu do Café museum, Monte Serrat and the Cable Car attraction. São Paulo is 1.5 hours’ drive away. Private parking is available on site.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Castelo Itaipava
Hotel chain/brand

Property highlights

Situated in the best rated area in Santos, this hotel has an excellent location score of 9.7

Breakfast info

Buffet

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 extra-large double bed
2 double beds
1 extra-large double bed
1 extra-large double bed
2 large double beds
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Guest reviews

Categories:

Staff
8.9
Facilities
8.4
Cleanliness
8.6
Comfort
8.6
Value for money
8.0
Location
9.7
Free WiFi
7.3
Select topics to read reviews:

Guests who stayed here loved

  • Tatiane
    United Kingdom United Kingdom
    Lovely hotel with excellent location amazing staff, and the best hotel breakfast we ever had, if you stay over the weekend on Saturdays they serve feijoada for lunch Wich is a must have! Would defenetly stay there again when we go back to santos!🥰
  • Tatiane
    United Kingdom United Kingdom
    Amazing staff and the rooms are fantastic,best hotel breakfast I ever had!
  • Sonja
    Canada Canada
    Rooftop pool was great, location great, breakfast great. Beds very comfortable.
  • Nathan
    United Kingdom United Kingdom
    Room had a great view and overall the hotel seems very impressive. Spacious rooms and the restaurant/breakfasts were great! Nice touch with WhatsApp communication and information
  • Carlos
    United Kingdom United Kingdom
    Excellent location, great facilities, good breakfast, professional friendly staff. Great coffee available 24/7! And incredible value for money.
  • Ana
    Switzerland Switzerland
    The hotel is great, the bed is so comfy, breakfast and swimming pool staff are so kind and helpful. Olímpia (cleaning/room) and Daniel (check in/reception) are stars and have made our stay a great deal more enjoyable!
  • Adele
    Spain Spain
    Lovely view, great location, excellent breakfast, a perfect hotel for the night before our cruise.
  • Tanel
    Estonia Estonia
    Awesome location, friendly and helpful staff, awesome breakfast, free to use rooftop pool-jacuzzi (there's also a bar there, as there is on the 1st floor), a little gym free to use, vallet parking in front of the hotel (30 BR / day), big mall...
  • Laslett
    Chile Chile
    The breakfast was a help yourself buffet. Excellent choice of food cereals, fruits, scrambled eggs, bacon etc. and a good choice of bread, not forgetting ham cheese etc. The hot food was hot too. The coffee was fresh like you'd buy in a good...
  • Silvana
    New Zealand New Zealand
    Excellent location and the breakfast was very good. Marcio was very attentive offering omellet and pancakes also bringing every morning for 6 days to my husband a tea pot and milk for his english breakfast.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Boa noite, em que andar fica esse apartamento?  tem algumquarto com cama queen ou King?

    Olá, boa tarde. Temos apartamentos do 4º ao 13º andar. A categoria que possui cama king size é a Business Class e cama queen size Superior Queen e Luxo Queen. Atenciosamente, Equipe PBHS
    Answered on 5 April 2023
  • When is the best time to visit your property for the perfect beach holiday?

    Probably around january - march. It's summertime here in Brazil.
    Answered on 5 April 2023
  • Do you have a room with triple single bed?

    Good morning! No, but we have rooms with two double beds. If you need, we can add a extra single bed, subject to availability, with an extra cost
    Answered on 17 October 2024
  • Vcs estão servindo breakfast tipo buffet? Agradeço desde já! Claudia

    Olá, boa tarde! Sim, nosso serviço de café da manhã é buffet. Atenciosamente, Equipe PBHS
    Answered on 5 April 2023
  • Is your hotel on the beach?

    Good Evening, Sr. Our hotel is located in front of the Gonzaga Beach in Santos
    Answered on 17 September 2024

Hotel surroundings

Restaurants
1 restaurant on site

  • Parque Balneários Restaurante
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Gluten-free • Dairy-free

Facilities of Parque Balneário Hotel Santos by Castelo Itaipava
Great facilities! Review score, 8.4

Most popular facilities
  • Outdoor swimming pool
  • Private parking
  • Free WiFi
  • Beachfront
  • Family rooms
  • Restaurant
  • Fitness centre
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Terrace
Room Amenities
  • Socket near the bed
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Beach
  • Kids' club
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
  • Valet parking
  • Accessible parking
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Baby safety gates
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool with view
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Fitness
  • Spa lounge/relaxation area
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Fitness centre
Languages spoken
  • English
  • Spanish
  • Portuguese

House rules
Parque Balneário Hotel Santos by Castelo Itaipava takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 12 years
Extra bed upon request
Free

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBDiscoverUnionPay credit cardElo CreditcardCash

The fine print
Need-to-know information for guests at this property

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorisation for the minor to check into the hotel. Such authorisation must be notarised and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Parque Balneário Hotel Santos by Castelo Itaipava in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Parque Balneário Hotel Santos by Castelo Itaipava

  • Yes, Parque Balneário Hotel Santos by Castelo Itaipava is popular with guests booking family stays.

  • Guests staying at Parque Balneário Hotel Santos by Castelo Itaipava can enjoy a highly-rated breakfast during their stay (guest review score: 9.0).

    Breakfast option(s) include:

    • Buffet

  • Room options at Parque Balneário Hotel Santos by Castelo Itaipava include:

    • Double
    • Quadruple
    • Suite

  • Parque Balneário Hotel Santos by Castelo Itaipava has 1 restaurant:

    • Parque Balneários Restaurante

  • The prices at Parque Balneário Hotel Santos by Castelo Itaipava may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Parque Balneário Hotel Santos by Castelo Itaipava is 1,050 yards from the centre of Santos. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Parque Balneário Hotel Santos by Castelo Itaipava is from 14:00, and check-out is until 12:00.

  • Parque Balneário Hotel Santos by Castelo Itaipava offers the following activities / services (charges may apply):

    • Fitness centre
    • Beachfront
    • Kids' club
    • Swimming Pool
    • Beach
    • Fitness
    • Spa lounge/relaxation area

  • The nearest beach is just 150 yards from Parque Balneário Hotel Santos by Castelo Itaipava. All distances are measured in straight lines. Actual travel distances may vary.