Reliable info:
Guests say the description and photos for this property are accurate.

The Castle Hotel is ideally located only 10 metres from the ski run in Pamporovo, which is the sunniest high mountain resort in Bulgaria. The hotel consists of 11 separate buildings and accommodates spacious, elegantly decorated rooms in a cosy and comfortable ambience. It is right next to the station where all the lifts and trails start from, a great starting point for winter sports enthusiasts. The Castle Hotel is close to the main road Plovdiv – Smolian with the nearest airport in Plovdiv, a 1-hour drive away, while the centre of Pamporovo is just 1 km away.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Pamporovo, this property has an excellent location score of 8.5

Breakfast info

Buffet

Free private parking available on-site

Ski-to-door

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
2 single beds
and
1 sofa bed
Bedroom 1:
2 single beds
Bedroom 2:
2 single beds
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Guest reviews

Categories:

Staff
8.3
Facilities
7.4
Cleanliness
8.0
Comfort
7.7
Value for money
7.5
Location
8.5
Free WiFi
3.5
Low score for Pamporovo
Select topics to read reviews:

Guests who stayed here loved

  • Radoslav
    Bulgaria Bulgaria
    Very clean, perfect location 5 min walk from the slopes, free parking. Breakfast was nice and the restaurant overall serves delicious food.
  • Marko_worldtraveler
    Serbia Serbia
    Excellent place for family vacation. Location is perfect, comfort in rooms great, perfect heated rooms - recommending.
  • Nikolay
    Bulgaria Bulgaria
    The location is great - walking distance from Studenets. The apartment looks better live than in the pictures. It was very cozy and comfortable. The kitchen utensils make it possible to cook your food (even though Excalibur restaurant that is in...
  • I
    Ian
    Canada Canada
    Very polite, friendly and cordial staff who genuinely wanted to help in any way! They even offered me to pick from a choice of apartments so I could select the mountain view I wanted. Simply excellent!!
  • Andrej
    Serbia Serbia
    I can heartily recommend this hotel. Location is excellent for skiing, staff was very friendly, they all spoke English. Our apartment was very spacious, beds (even sofa in living room) were very comfortable, there is guarded parking for hotel...
  • Martyn
    United Kingdom United Kingdom
    Very clean well equipped apartments in a very convenient ski in/out location. Staff were very friendly and helpful.
  • Kvelkovski
    North Macedonia North Macedonia
    Solid breakfast and dinner, hospitable staff, good location for skiers. For walking is a bit distant from places to go, but it was OK. Warm, nice kitchenette, ...
  • Ionut
    Romania Romania
    The apartment was sufficiently large to accommodate all of us ( 2 adults and 2 children). I liked that there were enough heating devices in the room to overcome the -15 degrees Celsius outside. The proximity to Studenets was also nice ( a short...
  • Ljiljana
    Serbia Serbia
    Excellent location, very nice, spacious apartment. Very good service and food. Free parking.
  • Iulia91
    Romania Romania
    The location is on slope 7 (blue slope) which is ideal, ski in-ski out, the restaurant Excalibur is amazing, with very good food and very nice personnel. The reception was very helpful always with everything we needed. There is also a supermarket...

Property surroundings

Restaurants
1 restaurant on site

  • Ресторант #1

    No additional info available

Facilities of The Castle Complex

Most popular facilities
  • Free parking
  • Free WiFi
  • Family rooms
  • Restaurant
  • Skiing
  • Fitness centre
  • Airport shuttle
  • Non-smoking rooms
  • Bar
  • Breakfast
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
Internet
WiFi is available in public areas and is free of charge.
Kitchen
  • Dining table
  • Toaster
  • Stovetop
  • Kitchenware
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Kitchenette
Bedroom
  • Linen
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Living Area
  • Dining area
  • Sofa
  • Fireplace
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • TV
Room Amenities
  • Socket near the bed
  • Sofa bed
  • Clothes rack
  • Hardwood or parquet floors
  • Soundproofing
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Common areas
  • Chapel/shrine
  • Games room
Wellness
  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa lounge/relaxation area
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Solarium
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Kid-friendly buffet
  • Special diet menus (on request)
  • Packed lunches
  • Breakfast in the room
  • Bar
  • Room service
  • Restaurant
Activities
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Ski-to-door access
  • Ski equipment hire on site
  • Ski school
    Additional charge
  • Ski storage
  • Horse riding
    Additional chargeOff-site
  • Cycling
  • Hiking
    Additional charge
  • Billiards
    Additional charge
  • Skiing
  • Fishing
    Additional chargeOff-site
Outdoor & View
  • Inner courtyard view
  • Landmark view
  • Mountain view
  • View
Building characteristics
  • Private apartment in building
  • Detached
Transport
  • Airport shuttle
    Additional charge
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Express check-in/check-out
    Additional charge
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Children's playground
Cleaning services
  • Daily housekeeping
Business facilities
  • Fax/photocopying
    Additional charge
Shops
  • Minimarket on site
Miscellaneous
  • Designated smoking area
  • Non-smoking throughout
  • Heating
  • Soundproof rooms
  • Lift
  • Family rooms
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • 24-hour security
  • Safety deposit box
    Additional charge
Languages spoken
  • Bulgarian
  • English
  • Russian

House rules
The Castle Complex takes special requests - add in the next step!

Check-in
From 15:00 to 20:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 08:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Accepted payment methods
VisaMastercardJCBMaestroCash
Smoking
Smoking is not allowed.
Pets
Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Please inform The Castle Complex in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

FAQs about The Castle Complex

  • You can choose from a number of accommodation options at The Castle Complex (subject to availability). These can accommodate:

    • 4 guests
    • 5 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at The Castle Complex on this page.

  • Check-in at The Castle Complex is from 15:00, and check-out is until 11:00.

  • The Castle Complex has 1 restaurant:

    • Ресторант #1

  • You can choose from a number of accommodation options at The Castle Complex (subject to availability). These have:

    • 1 bedroom
    • 2 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Yes, The Castle Complex is popular with guests booking family stays.

  • Guests staying at The Castle Complex can enjoy a highly-rated breakfast during their stay (guest review score: 5.4).

    Breakfast option(s) include:

    • Buffet
    • À la carte

  • The Castle Complex is 800 yards from the centre of Pamporovo. All distances are measured in straight lines. Actual travel distances may vary.

  • The Castle Complex offers the following activities / services (charges may apply):

    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Children's playground
    • Billiards
    • Skiing
    • Games room
    • Fishing
    • Solarium
    • Back massage
    • Walking tours
    • Horse riding
    • Fitness/spa locker rooms
    • Full body massage
    • Themed dinner nights
    • Spa lounge/relaxation area
    • Bike tours
    • Foot massage
    • Fitness
    • Neck massage
    • Head massage

  • The prices at The Castle Complex may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.