Please note that we accept all major credit cards at the hotel. For all bookings that require advance payment, a secure link will be sent by the hotel reservations team for credit or debit card payments. Payment is required to be made at the time of booking. Bookings may be cancelled in case of non-payments.

For all flexible and semi-flexible bookings that do not require an advance deposit, a secure link will be sent by the hotel reservations team for credit card validation and pre-authorisation of the value of the first night’s stay. Validation is required to be made 14 days prior to arrival date. In the event of cancellations or no show, the card will be charged based on the cancellation policy mentioned in your booking.

Visa, MasterCard and AMEX payments are accepted through the secure link for payments and validations.

Please note that Guests under the age of 21 can only check in with a parent or official guardian.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Shangri-La Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

This property is located in a residential area and guests are asked to refrain from excessive noise.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of AED 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.