Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passport, UAE Emirates ID, GCC ID’s are accepted. The credit card must be in the name of one of the passengers travelling and the same card must be carried for verification upon check-in at the resort. Alternatively, if the passenger travelling is not the cardholder, or if for any reason, the credit card used for the booking cannot be produced at check in, the passenger may pay in cash or with alternate credit card, failing which the resort has the rights to cancel or reject the booking. Please note that all bookings required a full payment, a secure link will be sent by the hotel reservations team for credit card payments. Payment is required to be made with 24hours of booking. Visa, Amex and Mastercard payments are accepted through the secure link. Bookings may be cancelled in case of non-payments. New year's eve dinner is compulsory, rates on 31 December include the gala dinner supplement of AED 2890 per adult. Extra guests & children's price will be charged upon check-in. Child: 3Y-12Y AED 1430/child, below 3Y complimentary. All Inclusive accommodation is free of charge for the first child aged under 12 sharing a room with their parents. For a second child from 6 to 12 years old, a supplement of AED 475 per night will be charged upon check-in. For All Inclusive Bookings at Rixos The Palm Hotel & Suites The All Day Dining restaurants do not require any reservation.

Reservation Terms & Conditions for our A La Carte Restaurant:

- The Hotel reserves the right to revise the operating hours of restaurants and bars according to functioning capacity.

- Minimum length of 3-nights stay is required for A La Carte usage.

- For three-night stays guests are eligible for complimentary use of two a la carte restaurants at maximum.

- For stays above four nights, guests are eligible for complimentary use of three times in a la carte restaurants at maximum, however, extra usage can be requested and will be subject to availability.

- A la carte restaurants must be booked in advance at the “restaurant reservation desk” located in the lobby, and bookings are subject to availability.

- As per our all-inclusive offering, guests are entitled to have dinner with unlimited in-house alcoholic & non-alcoholic beverages at our a la carte restaurants.

- All bookings of the a la carte restaurants are subject to availability and the use of a la carte during the above-mentioned stay periods is not guaranteed.

- The dress code in all a la carte restaurants is Smart Casual. Gentlemen are requested to wear full-length trousers, elegant jeans or tailored shorts and closed shoes. Slippers or Sandals are not allowed in our a la carte restaurants. UAE National attire is welcome

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Rixos The Palm Hotel & Suites - Ultra All Inclusive您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

请注意：您在抵达前须支付订单总额。Rixos会将附有付款详情的确认信发送给您。住宿在收到您的付款后，会将住宿地址和领取钥匙的地址等详细信息通过邮件发送给您。