Get the celebrity treatment with world-class service at Serras Andorra

Serras Andorra is located in the Vall d’Incles region of Andorra with wonderful views of the Grandvalira mountains. The only hotel in Andorra with its own ski slopes reopens its doors, after a renovation process, by Serras Collection, to make it the best 5 * GL in Andorra. The rooms at Serras Andorra are designed with your well-being in mind, our 57 rooms and suites are very spacious and bright. Most rooms have mountain views and have a balcony or terrace. You will be able to enjoy the gastronomy of our chef, with Michelin Star, Marc Gascons in all the spaces of the hotel. Served in the restaurant with spectacular views of Grandvalira, in the Lounge Bar or on the terrace, always with the highest quality products. The hotel is just a 20-minute drive from Pas de La Casa and from Andorra La Vella. The town of Canillo is less than 10 minutes’ drive from the Serras Andorra. In winter months, free transport is provided to Grandvalira Ski Resort, and in summer to the main starting points for hiking trails.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.7)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Full English/Irish, Buffet

Private parking at the hotel

Ski-to-door

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
and
1 extra-large double bed
2 single beds
and
1 extra-large double bed
1 large double bed
2 single beds
and
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
1 large double bed
Bedroom 2:
2 single beds
2 single beds
and
1 extra-large double bed
Bedroom 1:
1 large double bed
Bedroom 2:
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.6
Facilities
9.3
Cleanliness
9.6
Comfort
9.6
Value for money
8.6
Location
8.7
Free WiFi
9.1
High score for Soldeu
Select topics to read reviews:

See what guests loved the most:

  • Utku
    Spain Spain
    This is upscale Andorra experience. Rooms are well designed, big, service is excellent. Small slope just next to it is a big plus for families with small kids. Restaurant is good.
  • Svetlana
    Spain Spain
    Hello! For the first time were in Andorra and are very glad to have chosen this hotel! Excellent location, excellent staff, we travel a lot and I can assure you that the staff of this hotel is incredible, we were delighted ! The hotel has a...
  • Gerard
    Spain Spain
    Excellent facilities, super friendly staff, great breakfast, super comfy rooms, spa well equipped

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurante Bruna
    • Cuisine
      Mediterranean
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Serras Andorra
Great facilities! Review score, 9.3

Most popular facilities
  • Indoor swimming pool
  • Private parking
  • Spa and wellness centre
  • Free WiFi
  • Family rooms
  • Skiing
  • Fitness centre
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
Ski
  • Ski-to-door access
  • Ski pass vendor
  • Ski equipment hire on site
  • Ski school
    Additional charge
  • Ski storage
    Additional charge
Activities
  • Bicycle rental
    Additional charge
  • Live music/performance
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Kids' club
  • Cycling
    Off-site
  • Hiking
    Additional charge
  • Children's playground
  • Games room
  • Skiing
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is needed) and costs € 25 per day.
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproofing
  • Car hire
  • Packed lunches
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Indoor swimming pool
    Wellness
    • Fitness
    • Full body massage
    • Head massage
    • Couples massage
    • Foot massage
    • Neck massage
    • Back massage
    • Body treatments
    • Facial treatments
    • Beauty Services
    • Massage
      Additional charge
    • Spa and wellness centre
    • Fitness centre
    • Sauna
    Languages spoken
    • Catalan
    • English
    • Spanish
    • French
    • Portuguese

    House rules

    Serras Andorra takes special requests - add in the next step!

    Check-in

    From 15:00 to 23:30

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    From 01:00 to 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Cot upon request
    Free
    3 - 6 years
    Extra bed upon request
    € 55 per child, per night
    7+ years
    Extra bed upon request
    € 95 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

    Mastercard Visa Cash Serras Andorra accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Children under 2 years old can stay for free in the room. All requests are subject to the room category. Meals or extra services required are not included and should be paid at the hotel.

    Parking fees are EUR 25 per day, per car. We require advance booking. Please contact the property directly.

    During the high season period from 20th December 2024 – 6th January 2025 we require 100% deposit prepayment in advance upon booking. From 1st February 2025 to 1st March 2025, we require 100% deposit prepayment in advance upon booking in order to guarantee the reservation.

    The New Years Eve Gala Dinner is mandatory for all guests staying on 31 December, prices are not included in the accommodation. Events team will contact you in order to pre-book.

    Groups: When booking 6 rooms or more, different policies and additional supplements may apply.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Serras Andorra in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Serras Andorra in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    FAQs about Serras Andorra

    • Check-in at Serras Andorra is from 15:00, and check-out is until 12:00.

    • Guests staying at Serras Andorra can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

      Breakfast option(s) include:

      • Continental
      • Full English/Irish
      • Buffet

    • The prices at Serras Andorra may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Serras Andorra offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Sauna
      • Massage
      • Cycling
      • Hiking
      • Children's playground
      • Skiing
      • Games room
      • Kids' club
      • Foot massage
      • Bicycle rental
      • Back massage
      • Walking tours
      • Fitness
      • Swimming Pool
      • Facial treatments
      • Bike tours
      • Head massage
      • Live music/performance
      • Neck massage
      • Couples massage
      • Beauty Services
      • Full body massage
      • Body treatments

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Serras Andorra is 850 yards from the centre of Soldeu. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at Serras Andorra include:

      • Quadruple
      • Triple
      • Suite
      • Double

    • Serras Andorra has 1 restaurant:

      • Restaurante Bruna