Cases a Le Ménil

Haim Països Baixos

We booked 1 chalet for 2 nights for our team of four. Total price in Booking =€225. Because my account is with my personal business credit card and the trip was with our shared company, I requested the property beforehand not to use my credit card and asked them how to pay. When we arrived (check in time was 16:00) no one was there. After calling them by phone the owner said someone will arrive ±18:00. We had to wait outside. Around 18:00 a guy arrived saying our chalet was not available. He tried to put us in 2 separate rooms for 2 people each. We explained we wanted the chalet and eventually he gave in. It was not cleaned which he did quickly. He brought us 4 (old) towels and said he wouldn’t charge us for those as a compensation for the waiting. There was no hot water till 11 PM and we had 2 power cuts! We called & wrote the owner asking for help. No reply. We had to wait till the guy coincidently passed by to ask him to fix it. At checkout there was nobody. We called & wrote the owner. No reply. Hours later my bank texted that my credit card (which we asked not to use) was charged €402.20! We asked the property. No reply. Booking then told us the property said they will not charge it. The property finally sent us the payment info but asked €261 instead of €225. We assumed the extra €36 was for the towels (though the guy said they wouldn’t charge). Because we were tired of it, we paid the €261. We then wrote a fair review in Booking describing our experiences. The next day the property charged us €402.20! So we paid €663.20 for a reservation of €225! After many phone calls with Booking + messages to the property we got €261 back. The property wrote us they are angry about our original review and started blaming us for ‘damages’ (of what?). Later they said it’s ‘€141 for cleaning’. Outrageous! We’re neat, non-smoking adults and left the place tidy. We still didn’t get the €141 back. I’m using Booking worldwide >12 years.

timB13 Països Baixos

Location was just outside the center of the town. Easy access and close to the supermarkets as well. Overal really clean and comfy house, we just stayed there to shower and sleep so perfect for that.

Almos Romania

Everything was superb. Might look small, but in fact is just perfect for 6 people. Very well equipped.

Charlotte Bèlgica

Amazing location, beautiful views of the forest nearby, the village and surrounding mountains. The hosts are very friendly, easy in communication. Everything in the gîte was perfectly in order, clean, lots of equipment in the kitchen, all in very good condition. Loved it, we are going back soon!