A good location for a hassle-free stay in Panvel, EKOSTAY- Caribbean Villa is a villa surrounded by views of the river.
Ashwini
India
Nothing positive to be said about this property.
1) Image and Actual doesn't match. photos are edited are uploaded. It's a scam
2)The swimming pool can't be used in the morning even before checkout time and no where it is mentioned in the 4BHK property.
3) There was no electricity in the property the whole night.
4) The caretaker Satish Kumar was very rude and no customer service was provided.
5) When contacted Operation manager Gufran he was like this is what happens in the property and we can't provide any service and disconnected the call rudely.
6) Post booking service is the worst.
7) We came and had a call with the sales person Rachana and it was agreed that we would check out at 12 pm but Gufran started saying we did not get any official communication from Rachana and you did not have a written communication from Rachana and you have to checkout by 11 am and their Sales team logs in by 11 am. It was so much of a mess that we could hardly enjoy the break.
9) Offline booking they charge double than online booking.
10) Floors are slippery and 2 person fell because of it
11) They started alleging that a glass and carrom striker was missing and wanted to deduct charges and when asked for proof they started checking CCTV and couldn’t provide any proof
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