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Morning view, and heavy duty breakfast

nice people

- Air conditioning does not work: The room's air conditioning was broken. The unhelpful blonde receptionist arrogantly explained that it can only cool or heat by 5 degrees. Ridiculous and unacceptable. - Wrong room: We got a different room than booked. Receptionist Mitja wanted to charge extra for a double bed. After refusing, we reluctantly got the right room. This mistake and ignorance were unacceptable. - Terrible noise: The room faced a busy road, with trucks, trains, and cars keeping us awake. The air conditioning didn't work, leaving us in unbearable heat. Mitja offered no solution. - No sound insulation: We heard TVs, music, and even sex from neighboring rooms late into the night. Unacceptable! No apology or remedy from Mitja or the blonde receptionist. - Relocation for a fee: To change rooms due to noise and broken air conditioning, we had to pay 5 € for a forest-facing room and another 20 € for cleaning. Shockingly unprofessional. Mitja's unhelpful attitude continued, denying further moves without fees. - Unfriendly staff: Arrogant staff never apologized. When moving rooms, access cards were set wrong. Mitja repeatedly set them incorrectly. Incomprehensible and ignorant. - Uncomfortable beds and pillows: Beds and pillows were very uncomfortable, not meeting four-star standards. - Complaints were ignored by staff, especially Mitja. - Unhelpful café/bar staff: Café and bar staff ignored guests on the terrace, refusing to serve outside. When ordering at the bar, they lazily said they'd bring it out. Unacceptable and unprofessional. - Air conditioning in the second room: Even in the second room, air conditioning didn't work. Maintenance visited but didn't fix it. I had to convince them it wasn't cooling. Only after insisting did they fix it. Not suitable for a four-star hotel.

Breakfast and dinner were fantastic! Bonus: free access to pools!

Price, location.

Rooms and hotel are very cute. Self check in procedure extremely easy and supported by an always available staff. Loved the breakfast! Parking inside the closed property has easy access from the city. Position is perfect if you are looking to be in the town center. Thermal then are not very far anyway.

I was happy with the location since it is close to the Rimske terme (walking distance). The breakfast was great. The chef made excellent food for breakfast and there was variety. It was also very clean and I like that the soap provided was eco-friendly. They provided many towels as well. We were very satisfied with our stay.

Jacuzzi in the room. Huge room

The pool was smelling really bad and we didnt use it. For the price you dont have included sauna & towel, you need to pay additionally. For wellness hotel that doesnt make sense. Sauna was good and had great program but still value for price of sleeping its not there. Breakfast and dinner were good.

Great location, peaceful. Very clean, great and helpful staff.