Hotels near Naya Bāzār

Location Food Breakfast spread

Location Staff CAB Bookings for the sightseeing and long distance cab service!

Location

Hotel located inside the market area and easy accessibility to reach most of the shops. Staffs were very supportive, special mention to Ms Rajani who did an excellent arrangements during our stay.

Hotel Muscatel Stardust, Darjeeling: A Disastrous Experience Our stay at Hotel Muscatel Stardust in Darjeeling was fraught with challenges from the moment we arrived, leading to an overwhelmingly unsatisfactory experience. Unreliable Reception and Poor Coordination Upon arrival, as per Mr. Dipen’s instructions, we called the hotel reception five minutes before reaching our drop-off point at Bhanu Bhawan, located about 500 meters from the hotel. Our driver promptly unloaded our luggage and left, as the drop-off point was not suitable for parking. Despite our call, no hotel staff was present to assist us. Suddenly, a heavy downpour began, soaking us and our luggage. Forced to hire a porter for ₹150/- who had a plastic cover for our bags, we waited for ten minutes before the hotel attendant arrived without an umbrella, testing our patience to its limit. Uncooperative and Rude Staff Upon reaching the hotel, we had to navigate 8-9 steps down to the reception. Confronting Dipen about the lack of assistance, his response was uncooperative and dismissive. His primary focus seemed to be scrutinizing us—a family of four with two 12-year-old twins—rather than addressing our concerns. His demeanor was notably rude and showed no empathy for our predicament. Booking Issues and Inflexible Policies Our booking through Booking.com indicated accommodation for four persons in a double bed valley view room, secured with a 50% advance paid 45 days prior. However, Dipen rudely insisted our reservation was for two people, disregarding our explanation. His arrogant and unhelpful attitude complicated matters as he continually shifted his demands, initially asking for ₹1000/- per child, then insisting on a second room. His call to the owner further exacerbated the situation. Terrible Hospitality My spouse was outraged by the abysmal level of hospitality, especially given the ₹27,000/- plus taxes we paid for three nights.

It's excellent, presentation was at its best and food was excellent

Hospitality

Really a great experience staff was totally good and supportive and very friendly

Best property ever as my experience and rooms are very clean.and situated in good location 😊

Location. In a hole, no view from room', away from the mall Room. Small, smelling, no view from windows, sub standard furniture, Water issue at the toilet No running hot water Food. Stale cold raw food served. There's no buffet breakfast, very limited items for breakfast. Staff. Rude un professional and slow No wifi at room This is far worse than even any homestay. It's unbelievable that you let such properties let use your platform.