The hotel was clean and comfortable. The staff was very nice

Stayed in November 2024

surround hotel is somehow quiet, and there is not enough services if someone wants to enjoy local things.

clean, well organized and enough facilities for guest. Friendly staff at lobby, has the basement for motorbike or autos

Stayed in March 2024

No

Great location, good facilities, cleanliness with good prices Friendly staff

Stayed in February 2024

Nice place! I spent one night there, just on the day of Lunar New year. Everything was great. The hotel is nice and clean. The shower is really good. The guy at the reception desk was very friendly and hospitable. I needed to check out at 12.00 but he kindly allowed me to leave my luggage at the reception until 14.00.

Stayed in February 2024

The Room overall was neat and had all the facilities needed for a comfortable stay. One issue i faced was my door lock card was not working and had to use keys which was pretty difficult to lock the room. Other than that it was a pretty decent hotel to stay in.

Stayed in January 2024

The bedroom lamp doesn’t work. Bathtub is designed poorly as the water goes around the bathroom to floor. Recommend the room without the bathtub.

Excellent staff response time. Room is spacious and clean. Hapro and Winmart is 3 minutes away.

Stayed in December 2023

It was a nice stay. Comfortable bed and hot shower. The staff was friendly. Good value.

Stayed in November 2023

only downsides were location bit inconvenient but not too bad if you just get grabs and dirty Bandaid on top of shower.

It was nice room, price was decent, staff ok

Stayed in November 2023

The communication level could be improved with a little knowledge of English, which is currently absent. The staff try to manage as well as they can and I got on well using a translator app. My first room had a leaking AC, so, I was given another room. This room had abathroom with slow drainage in the shower and a non-functional hair dryer. Service could be improved by taking care of these things proactively.

The room, linen, towels, and the bed was very clean, the mattress very comfortable (asian hardness level), and the room had windows. The room did its job and addressed my chief needs of a clean bed and bathroom very well.

Stayed in November 2023

Noise

Location

Stayed in October 2023

Bit far from the center. I thought breakfast is included in any kind of reservation. It would be nice to make it clear.

Cleanness, Spacious, Bathtub. I had very comfortable stay. Even though the staffs cannot speak English, they tried to communicate through Google translation.

Stayed in October 2023

The place is bit far to Trang Tien Plaza. A good 25 minutes walk. There isn’t any tour offices nearby. For travelers who likes Grab bike and car, it should be a problem. Grab car is less than 2 USD.

The hotel is super clean. The room is spacious designed especially the bathroom with a large wash basin. I have been traveling for the last 12 years and considered this hotel a needle in a haystack. Friendly staff and superb value

Stayed in October 2023

Great location near the centre. Very helpful staff that accommodated my requests. Comfortable and clean room. Recommended.

Stayed in August 2023

breaksfast is good, staff really help to serve the good breakfast. Location in the center of city so easy to reach there

Stayed in August 2023

Super hotel in Hanoi, bit far from the old quarter.

Stayed in June 2023

Second stay here. Modern hotel, nice clean room with a big bath inside. The receptionist was super friendly, professional and happy to help on a number of occasions. Overall really pleased with my stay. Recommended.

Stayed in June 2023

The staff can be more honest as they failed to inform the guest about the extra charges in advance and with clear indications. They tried to surcharge me for two items that I was not informed in advance: the bottled water and late check-out. For the bottled water, there are two types of bottled water available in the room, and there is no clear indication which type is for free. I asked the receptionist the night I checked in and he failed to give a clear answer. As such I randomly chose a bottle, and when I checked out, the new receptionist asked me to pay for the bottle even when I am not certain about the charges. The bottled water on the desk is for free, and the hotel won't tell you that. It's absurd for a guest to make a guide like this. For the late check-out, they didn't inform me in advance or ask me whether I need to extend, so I was late for a few minutes. When I handed my key card, they asked me for the surcharge with a price they randomly quote. Make sure you won't be late for any second if you intend to stay in the facility. Also, they don't show a welcoming attitude to address the misunderstanding. Although there is at least one receptionist who can speak or at least understand a bit of English, they decided to let the one who can barely speak English to show messages in Google Translation. Not to mention they won't take any bank cards. You can only pay in cash.

The facilities are acceptable.

Stayed in November 2024

The staff was not super helpful, the location of the hotel is a bit further from for example the old quarter. We wanted to have breakfast in the hotel but that wasn’t possible, which is a shame.

It was clean and with a nice bathroom.

Stayed in September 2024

The mini bar kept making weird noise. Reception requested me for my ID apart from my passport since it was local rules for proof of my stay which was ridiculous and this is the first time I've ever heard of this. Noisy when people walking through the hallway.

not close to centre but worked out well for my plan cause it was nearer to my friensds. Cleanliness was good.

Stayed in March 2024

Cigarettes smell, especially in the bathroom. Window connected to an internal aeration channel.

Cheap rooms with late check in option not far from Hanoi Old Quarter. Spatious and clean rooms.

Stayed in March 2024

For an English visitor, it was a little hard communicating as the staff didn’t speak great English. We had to rely on Google translate. The hotel was also quite far from the main centre. It’s easy to get a taxi (using Grab), which is also very cheap (approx £1.50) but it’s about a 40 minute walk, and there’s not much around the hotel.

The room and bathroom were both a really good size, very spacious. It was also very clean

Stayed in March 2024

Shower wasn't great, some receptionists didn't speak English, no locked luggage room you just had to leave your luggage in the lobby, no breakfast option, you could hear other people in the bathroom from your bathroom

Nice room, really comfy bed, good air con, 2 working lifts, water refills every day (but only the ones on the side, the fridge ones weren't free)

Stayed in April 2024

The location is pretty bad, about a 40min walk to the actual center of Hanoi. The rooms are fine. The staff didn’t speak a word of English, but were polite and helpful.

The rooms are comfortable and big. The bathroom has a bathtub.

Stayed in March 2024

We came back one night to our window and door to our room open apparently you have to also lock your room with your key card which is unusual in Europe but we checked cctv and no one entered and all our stuff was still there. A little creepy . The lift also goes off at random times in the night

Nice big rooms comfortable beds and lovely customer service even though no one speaks English here. Was clean and well maintained. Good showers and AC

Stayed in March 2024