245 Front Street, Downtown Key West, Key West, 33040, United States
#17 of 51 hotels in Key West
Guests' ChoiceBased on 1088 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.8
Staff
9.0
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 9 June 2024
Linda
United StatesResort fees, we did not use much of what was listed On top of very high room lrice
Overlooked marina. Wonderful lanai, comfortable bed
Stayed in June 2024
Reviewed: 7 June 2024
Doug
United StatesOnly one shower hook in the hotel room. We had to hang the second towel from a door knob, which is fine but a bit strange and inconvenient for such an expensive place. They advertised a lot of amenities that are funded by a "resort fee." But some of those things were never available to us, like the snacks at the pool at various hours.
The room was great. The spa and pool were close to our room and a wonderful aspect of the hotel. Having restuarants at the hotel was very helpful after arriving from a long trip in. We did not have to travel around and make decisions about where to eat dinner. The location is the best part of this resort. Right on the water. Close to so many of the attractions. The staff was also excellent. Really smooth check in process. Free drinks upon arrival. Helped us store some bags upon check out.
Stayed in June 2024
Reviewed: 7 June 2024
Amy
United StatesOur AC wasn’t working properly from the wall. Someone checked it and it worked from the box in the window but was very noisy. The balcony was tiny and the AC blew hot air into the balcony so it was too hot to sit out in the balcony
It was clean. The room was nice and nice bathroom. Staff was friendly and helpful
Stayed in June 2024
Reviewed: 6 June 2024
Anthony
United StatesPool was crowded and needed chlorine as it eventually got foggy.
Location and friendly staff.
Stayed in June 2024
Reviewed: 5 June 2024
Sallie
United StatesNothing
Food was excellent! Room was quiet, clean, comfortable.
Stayed in June 2024
Reviewed: 4 June 2024
Mike
United StatesThey need have a dock built about 100 yards away from the hotel so the cruise ship don’t block the ocean view.
We had a nice ocean view.
Stayed in May 2024
Reviewed: 3 June 2024
Heather
United StatesN/A
Beautiful, excellent location, very friendly staff.
Stayed in June 2024
Reviewed: 30 May 2024
Howard
United StatesThey charged $30 a day to park but it was only a minor inconvenience. Cruise ships dock at the marina often. This results in increased foot traffic and the ships block the view to the West.
Our room had a view of the pool and a balcony with two chairs. This was helpful to scout open pool chairs because we tended to go to the pool after our morning activities. The room was clean though I am not a fan of carpeted floors in hotel rooms.
Stayed in May 2024
Reviewed: 28 May 2024
Jerome
United StatesIt’s a great place to stay we will be back
Stayed in May 2024
Reviewed: 24 May 2024
Travez
United StatesA spectacular view and complimentary drinks located on entry.
Stayed in May 2024
Reviewed: 23 May 2024
Heidi
United StatesI did not love some of the distressed parts of the paint in some locations outside and inside. I imagine with the humidity, this is a hard thing to manage. But I had to dig deep to even mention this because I loved it so much.....I didnt think too much about it.
Our room overlooked the marina. We loved all of the crazy night life up town, but we are over 45 so when we are done....We are done. This location was walking distance to everything. We put 15K-20K steps in a day (BONUS). We liked how we could go enter the crazy loud and fun bars and restaurants, and escape it so quickly. Even though the action was only a block away, once we reached the resort, we were in such a quiet peaceful place. We loved it. We loved the complimentary water at each entrance. Such a small but meaningful thing. I loved that you allow dogs! I didn't bring mine, but hearing a few barks and seeing them around made me smile. I knew I would only get one shot at getting my boyfriend down to the Keys. I love it, but he never wanted to go. I looked up the best hotel for location and overall stay, and the Opal came up repeatedly. NOW....My boyfriend is already planning our next trip with his kids and told me, he can never stay anywhere else because this trip spoiled him. THANK YOU!
Stayed in May 2024
Reviewed: 21 May 2024
Bernd
NetherlandsThe place to book, if you go Key West 👍🏻 Extra kuddo’s for the bartender at the poolbar.. Michael !
Stayed in May 2024
Reviewed: 21 May 2024
Manfred
Austrialocation, amenities, friendly staff
Stayed in April 2024
Reviewed: 20 May 2024
James
United StatesBloody Mary ordered in the restaurant was horrible. My husband should have sent it back but didn’t so 14.00 for nothing😟 would prefer wall dispenser for shampoo, conditioner etc as the small bottles are hard to squeeze and take up too much room on the very small shower shelf. I am not a coffee drinker and no tea in the room for early morning
Room was extremely nice with daily housekeeping if you wanted. Pool was really nice with plenty of lounge chairs and towels. Treats passed out daily to cool u off.
Stayed in May 2024
Reviewed: 20 May 2024
William
United StatesPool was a little small when it’s crowded
Location, very clean, ocean front
Stayed in May 2024
Reviewed: 19 May 2024
John
United StatesGreat meal. Good value
Stayed in May 2024
Reviewed: 19 May 2024
Alessandra
BrazilElevators far from the room. Check in Building was separated too.
Nice rooms
Stayed in April 2024
Reviewed: 15 May 2024
Anthony
United StatesMenu at the hotel restaurant which was also room service should be expanded. Also, your website does not note that a cruise ship can be be docked right in front of your room if you are in an ocean view room. That was very disappointing considering we paid for an ocean view room and woke up to a cruise ship.
Location. In walking distance to everything.
Stayed in May 2024
Reviewed: 12 May 2024
Stanley
United StatesPool events insert at check in said non alcoholic beverage samples, never served. Popsicles, only on one of the days. Frozen towel, never got one. Never saw frozen grapes served either. We were poolside most days from 12-1 PM till 2-4 PM. . Two bad meals, one very chewy, inedible steak dinner. (Was not charged for it) and one breakfast pancake meal that was only cooked on one side, uncooked batter on the other side.
Location, friendly and helpful staff. Room amenities a plus. Very comfortable pool atmosphere. Availability of hydration at various locations on the premises was super helpful at staying hydrated.
Stayed in May 2024
Reviewed: 11 May 2024
Heather
United StatesIt was very clean with great location
Stayed in May 2024
Reviewed: 11 May 2024
Mark
CanadaPrice. Washroom doors do not close all the way or lock. Privacy is an issue.
Proximity
Stayed in May 2024
Reviewed: 10 May 2024
Carol
United StatesOne of the 2 ocean “front” rooms paid for was a side facing marina view room … it was not at all oceanfront so we were quite disappointed. The other room faced Sunset Key so it was fine.
The restaurant is excellent and the rooms are comfortable.
Stayed in April 2024
Reviewed: 10 May 2024
Barbara
United StatesI noticed back in October when I stayed here that the pool surface was in need of resurfacing and has not yet been done. Maybe during this summer they will tackle this. The finish is off in multiple areas and gives the pool a 'dirty' look.
Traveled with friends. 2 King size pool view rooms. Had stayed here back in October with some other friends and really liked the location, cleanliness, and staff. The pool attendant, Brian, does a wonderful job always attending to something to keep things clean, neat, and tidy around the entire pool area. He is a gem!
Stayed in May 2024
Reviewed: 6 May 2024
Shawn
United StatesOne of the bathrooms in the room was a little rundown and could use a refresh.
The room was very comfortable for five people, the pool area is nice and there are always plenty of towels, sunscreen etc. They also provide free bottled water which is amazing.
Stayed in May 2024
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