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  5. Reviews of Romer Hell's Kitchen

Reviews of Romer Hell's Kitchen 4 stars

851 8th Avenue, Hell's Kitchen, New York, NY 10019, United States

#42 of 418 hotels in New York

Guests' Choice

Review score

Based on 542 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.5

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.2

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 10 June 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Premier Two Queen Beds Hearing Accessible
    • Stayed 5 nights

    It would've been nice to have a microwave, but it wasn't needed.

    I liked the location of the hotel and the comfort and size of the room. We also appreciated the refrigerator.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Large, clean rooms, incredibly well located for everything in Manhattan.
    • Business trip
    • Family with young children
    • Deluxe King
    • Stayed 7 nights
    • Submitted via mobile

    Not just Romer - all Manhattan accommodation, the price balloons after selection with taxes and fees. Not easy to price compare. All-in prices please!

    Location location location. Anywhere else you’d have annoying additional commute, this was in the middle of everything. Rooms were 300 sq ft - large for Manhattan esp at that price point.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Hearing Accessible
    • Stayed 5 nights

    Could her the adjacent occupants through the connecting door to the adjacent room

    Stayed in May 2024

  • Reviewed: 8 June 2024

    9.0
    Comfortable stay in the heart of manhattan
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 5 nights
    • Submitted via mobile

    Cleaning the rooms could be improved, also the staff at the entrance was not welcoming

    Perfect location, comfortable

    Stayed in June 2024

  • Reviewed: 7 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 6 nights
    • Submitted via mobile

    Gym is not at the hotel

    Great location. Great vibe. Coffee shop downstairs was great- staff gave us a laugh every morning!

    Stayed in May 2024

  • Reviewed: 7 June 2024

    10
    Highly recommend Romer Hell's Kitchen!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights

    A microwave would have been nice, but the cafe in the lobby is perfect.

    Romer Hell's Kitchen is in a great location - no street noise, close to subways and easy to walk to theatres. Friendly staff all around, lovely view of the city, clean and fresh. Would definitely stay here again.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    10
    Amazing location close to Broadway and Times Square (but not in the middle of it) with access to subway across the stree
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    No coffee maker in room, pillows were a bit flat.

    The property was clean, beds were super comfortable, and the location was perfect. Whatever scent is being pumped in this place is heavenly!

    Stayed in June 2024

  • Reviewed: 6 June 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Corner King
    • Stayed 5 nights
    • Submitted via mobile

    Air con was noisy , towels too small.

    Large room, comfortable bed , friendly staff

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Clean, and right on Times Square, but staff was not that helpful (f.ex. No extra phone chargers, no coffee in the room)
    • Business trip
    • Solo traveller
    • Deluxe Corner King
    • Stayed 1 night
    • Submitted via mobile

    Staff was rude and final price was 100$ more than Booking.

    Location, updated rooms, clean.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    10
    Great location and great hotel for tourism.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    The hotel doesn’t have a restaurant, and I wish we had a microwave and a bigger table in the room.

    The hotel was great, beautifully renovated, very comfortable and clean. Staff were very helpful and location was excellent.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Hip, artsy hotel with kind staff in a great location.
    • Leisure trip
    • Couple
    • Deluxe Corner King
    • Stayed 4 nights
    • Submitted via mobile

    Elevator was a little slow but it worked just fine.

    The room was spacious. The location was excellent and the common spaces were clean.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Great place to stay! The staff were very helpful, and the housekeeping service was first-class. The
    • Leisure trip
    • Couple
    • Deluxe Corner King
    • Stayed 7 nights

    The housekeeping service was first-class. The location is excellent, and it's great value for money.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    8.0
    a lot of staff and a lot of different answers to the same questions- everyone is not on the same pag
    • Leisure trip
    • Group
    • Deluxe King
    • Stayed 2 nights

    wasn't looking for anything special

    it was ok

    Stayed in June 2024

  • Reviewed: 3 June 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    Aircon didn't work the best. We did not complain to staff about this as wasn't too much of an issue for us.

    Newly renovated rooms that are very large, especially for NY. Location is convenient for the subway, walkable to central park, and close enough to Times Square but not close enough to hear or be as busy. Coffee shop downstairs is quite nice too.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    10
    Perfect location for a NYC getaway with the family. Highly recommend it.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Great location.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location, décor, comfort

    Stayed in May 2024

  • Reviewed: 2 June 2024

    9.0
    Enjoyable stay in a great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    As others have said, the hotel is "no frills" - there is no iron or ironing board available, the toilet paper is cheap and flimsy, refillable bottles of water are the only real "extras" provided in-room. On balance though, the price still seems reasonable given the location in such a significant city, but there are some minor improvements which could be made without a need to significantly increase prices. A few minor issues in the room - the bathroom ceiling was peeling from condensation and the usb chargers in our room didn't work very well - they would only partially charge electronics, even when plugged in overnight. The air con system is also incredibly loud when on full tilt.

    Loved the look and design of the hotel - it feels retro yet glamorous and there has been some solid attention to detail in dressing the various spaces. The location is also excellent - almost on Broadway, near many theatres and close to Central Park - all of Manhattan is easily accessible via the subway system with access points nearby for most lines. Our room was nice, a little smaller than we were expecting from the description, but it did have a seating area and the bed was large and comfortable, and it was very clean. It was also surprisingly quiet despite being on a busy street. Staff were friendly and helpful and the local area has lots of great options for food and drink.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    8.0
    No breakfast even though they said its included
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    They have no breakfast even though they say they have. We booked our stay with breakfast included, just to realise that what it gets us is a 15$ credit in the coffee stand at the lobby. Very disappointing, feels like a scam. And very not suitable for travelling with kids

    Cozy, clean, warm and comfortable

    Stayed in May 2024

  • Reviewed: 1 June 2024

    10
    Perfect affordable stay close to everything in Manhattan
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    All was good

    Excellent location close to Central Park, friendly staff, spacious room. They serve a perfect espresso in the breakfast cafe!

    Stayed in May 2024

  • Reviewed: 31 May 2024

    10
    Wonderful hotel in great location
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 3 nights
    • Submitted via mobile

    Location, service

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    Large double queen room. In convenient location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    AC was not very cold and the bathroom was very small.

    Double queen room is a great size for NYC and hotel and street were quiet at night. The room was clean and had a steamer which was a nice touch. We enjoyed breakfast in the on-site cafe too. There was a water and ice machine on our floor which was great for keeping water bottles filled as we toured the city. Location is really convenient to several subway lines and taxi service.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King
    • Stayed 1 night
    • Submitted via mobile

    Everything , very close to TIME Square and the staff went above and behind with their kindness.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Nice!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 6 nights
    • Submitted via mobile

    Carpet on the floor.

    Location.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Fabulous
    • Business trip
    • Group
    • Quadruple Room
    • Stayed 8 nights
    • Submitted via mobile

    Stylish Well located Great vibe Great staff

    Stayed in May 2024

Showing 1 – 25

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