Friendly check in staff . meeting room / convention room downstairs that we booked were excellent

Stayed in October 2023

Didn’t have a jacuzzi. It was listed on Booking.com under amenities

Staff was very nice and helpful.

Stayed in August 2023

Old pool. Noisy air conditioning.

Kindness in service.

Stayed in July 2023

My daughter got sick while we were staying there I called the front desk 4x and ask about housekeeping coming to clean just the area where my daughter threw up. I didn't need the entire room cleaned,and after the fifth time when I was about to get irate I just asked for cleaning supplies so I could clean it up, which she didn't have , so then I just asked or can you switch rooms and she didn't even want to do that. I'm a guest staying there I should know what to do on my side of the register and y'all's. And the hotel being understaffed is not my fault.

Most of the staff was very friendly and helpful

Stayed in November 2022

I didn't like the bat isn't open on Saturdays or you can't eat dinner at the hotel on Saturday it was an inconvenience.

I like the waterfall, the fire on the patio and the comfortable bed.

Stayed in October 2022

needed to call for airport shuttle

very friendly reception

Stayed in September 2022

Booking.com was misleading about breakfast being included in my package. I went with you just for that reason!

location

Stayed in April 2022

They didn't have any coffee on room or toothbrush and toothpaste .

The room was were clean and lobby 👌

Stayed in August 2021

Matress was very hard and broke down

Stayed in July 2021

That your hotel was overbooked and because we booked through a third party our room was not guaranteed. We were very lucky-someone who would be checking in after will not be happy.

Location was perfect because we left our car in the spot.

Stayed in July 2021

We got in late the night before and didn't realize that breakfast ends at 9AM. There were 3 children in our party of seven. 9AM is a little early for non business trip customers. We took an Uber to the hotel which meant we were without a vehicle. (The staff got us to a restaurant via the courtesy bus!)

The staff was wonderful! Very caring! Very helpful! We were part of the DFW American Airlines weather issue with flight cancellations, etc.

Stayed in May 2024

We were given a handicap room that needed maintenance. Neither the Coffee maker or refrigerator worked. That was bad enough, but we could hear the people above us walking back and forth most of the night do to thin floors. To this the staff wasn’t interested in hearing about it or the maintenance issues.

It’s convenient

Stayed in April 2024

The staff was friendly and very helpful!! Norman especially went above and beyond . Breakfast was fresh and tasted wonderful.

Stayed in December 2023

Cleanliness

Stayed in October 2023

Front desk lady was exceptionally rude. We were obviously taking up too much of her time just checking in. She needs a new job. The van driver who took us to the airport in the morning was also quite rude, didn’t seem too happy to have his job 🙁

Beds were comfortable, rooms spacious. Big bathroom. Nice breakfast.

Stayed in September 2023

Only two small complaints. One of the cushions on the loveseat in my room was coming apart at the seams and you should consider slow close toilet seats so I don't scare the crap out of myself in the middle of the night.

Breakfast was OK, I would prefer a true buffet.

Stayed in May 2023

After being stranded in dallas overnight with plain maintenance issues and 16 hours of travel there wasn’t much to be stoked about. Jennifer at the front desk quickly changed that. She upgraded my room, provided me toiletries, and bottled water for the night. she was pleasant and professional despite the late hour and long night she had ahead of her.

Stayed in February 2023

Location is great for flying out of DFW. Staff is always great, beds are very comfortable.

Stayed in February 2023

everything was great

clean room

Stayed in November 2022

Room nicely appointed, beds were very comfortable and staff were friendly. We enjoyed the selections at breakfast too.

Stayed in September 2022

the staff

it was good location

Stayed in June 2022

This location offers a shuttle from the airport unbeknown to me that you need to call them and ask them to pick you up from the airport. The pool was disgustingly filthy our entire stay from Friday to Sunday and when we arrived there were a lot of ants in my bathroom and my friends bathroom suites. breakfast ends at 10am which is really early, we paid for that and that was a waste of time.

The clean suite was nice and comfortable, the staff was nice aside from one driver. The shuttle service within 5 miles was a very nice touch.

Stayed in April 2022

No hot water, elevator not working

Stayed in April 2022

I needed a taxi for my Early flight, and that was promptly arranged by the front desk. Thanks!

Stayed in March 2022