101 South Union Street, Rochester, NY 14607, United States
#5 of 55 hotels in Rochester
Guests' ChoiceBased on 109 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
9.2
Staff
9.2
Value for money
8.2
Free WiFi
10.0
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End of dialog contentReviewed: 11 May 2024
Kathleen
United StatesPrice for eclipse weekend.
Great location, clean
Stayed in April 2024
Reviewed: 9 May 2024
Lydia
United StatesPricey
Very clean, beautiful facility.
Stayed in May 2024
Reviewed: 7 May 2024
Judge
United StatesFantastic, the kids loved the waffles
Stayed in April 2024
Reviewed: 6 May 2024
Noha
United StatesIt was overpriced during the time I booked.
The location was very convenient, with a nice basic breakfast, plenty of parking, and EV chargers.
Stayed in April 2024
Reviewed: 6 May 2024
Dennis
United StatesGreat location for what we needed. Staff very helpful and loved our room.
Stayed in May 2024
Reviewed: 6 May 2024
Kathleen
United Stateswent to spend a day at the The Strong Museum. Could not have been easier. Staff was very professional and accommodating. The kids LOVED having the pool and the restaurant across the street with tableside Mario Cart was a BIG hit. The rooms were clean and fit the bill. Breakfast was a plus, with waffles!! Loved the museum.. would definitely stay here if (when) we go back.
Stayed in May 2024
Reviewed: 5 May 2024
Clay
United StatesParking...we had to park in the garage...it was very inconvenient...your loading area seems inadequate
The room was very clean, well decorated, with the right amenities...
Stayed in April 2024
Reviewed: 25 April 2024
Mary
United StatesLike I said, the parking was very annoying because we left to go to dinner and when we came back, we were very lucky to find one space!
The breakfast looked delicious and the server was very nice, but we did not eat because we were going to a very early appointment! The parking was the most annoying thing. Other than that, it was very nice! Staff was very nice!
Stayed in April 2024
Reviewed: 16 April 2024
Dominick
United StatesFrench toast or pancakes would have been a nice addition.
Breakfast was OK. Location great.
Stayed in April 2024
Reviewed: 16 April 2024
Wagner
United StatesPool was too shallow for adults, maybe add a hot tub?
Updated, modern decor throughout facility, several areas for eating/lounging inside and out, great on site restaurant
Stayed in April 2024
Reviewed: 11 April 2024
Lisa
United StatesHall rugs were a nightmare. otherwise everything was great.
it was good. Would have preferred better coffee. Otherwise, a nice selection.
Stayed in April 2024
Reviewed: 11 April 2024
Brian
United StatesParking was good. Breakfast was good. Very modern and clean room. Good location.
Stayed in April 2024
Reviewed: 10 April 2024
Julia
United StatesThere were a lot of audible mechanical noises in the room.
Modern, nice decor
Stayed in April 2024
Reviewed: 9 April 2024
Christina
United StatesRoom was pricey
Location close to Strong museum and nice pool for small kids
Stayed in April 2024
Reviewed: 24 March 2024
Debra
United StatesStaff was so helpful. Breakfast was great
Stayed in March 2024
Reviewed: 17 March 2024
Janie
CanadaThe complementary breakfast is limited and we would rather forgo it.
This property surprises! Fantastic location if you are visiting the Strong Museum. The facilities were great and we were able to check-in a bit earlier when we asked as our room was ready. Staff were friendly and the dinner at the onsite restaurant was delicious, especially the lobster roll!
Stayed in March 2024
Reviewed: 15 March 2024
Paula
CanadaThe TV and the telephone were not working—- went to the front desk to let them know and they sent someone right away to fix both issues.
The location was excellent— just a short walking distance to the Strong Museum of Play. The pool was nice, hot breakfast was provided and parking was included during our stay.
Stayed in March 2024
Reviewed: 15 March 2024
Pamela
CanadaPool was cold.
Clean, fabulous breakfast.
Stayed in March 2024
Reviewed: 15 March 2024
Naomi
CanadaNot enough parking
Beautiful property! Breakfast was awesome, pool was great! Rooms were very clean
Stayed in March 2024
Reviewed: 11 March 2024
Heidi
United StatesFriendly and convenient Recently renovated, clean and spacious
Stayed in March 2024
Reviewed: 10 March 2024
Macielynn
United StatesI’m have no complaints
It is a beautiful hotel… right in the heart of Rochester. Very clean and the staff is polite. The bar staff was excellent and the food was amazing!!! They even have a shuttle bus to take you to any concerts in the area!!! Thumbs up all around!
Stayed in March 2024
Reviewed: 27 February 2024
Jessica
United StatesLiked it all and balcony was a bonus during our stay.
Pool was closed due to lack of cleanliness when arrived but clean the following morning.
Stayed in February 2024
Reviewed: 1 February 2024
Mickey
United StatesThere’s nothing to like. The hotel was very organized and put together
The gym, the rooms and the staff and the breakfast
Stayed in January 2024
Reviewed: 19 January 2024
Elizabeth
United StatesBooking.com listed a family room with 2 Queens, 2 Twins, and 2 Bunk beds. This location does not have a room with those arrangements in its facility. After getting to our room, I inquired as to why the room wasn’t what I booked, the staff member said they didn’t have the room listed on booking.com. She said they have called booking.com several times to have them update their site. Even though it was not the facilities fault, they went above and beyond to accommodate my family. They provided us an adjoining room at no extra cost.
Please see below..
Stayed in January 2024
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