it was hot in the rooms , staff don't speak English making communication difficult

breakfast was good but not super , location is great

Stayed in April 2024

Wifi issues in the room

Beautiful Property

Stayed in April 2024

The restaurant is very good, with also Turkish specialities and local wines but the staff seem sometimes a bit lost and the service is not always up to standard. No internet in rooms but compensated with wi-fi in the the lobby, the reception and the restaurant.

We spent three days in this striking hotel where every room is different, many built in caves, luxuriously decorated with local taste and all amenities. Great views, afternoon sun on the terrace. Clean. Very friendly and helpful staff, efficient valet parking.

Stayed in April 2024

All was great

Amazing location - fantastic architecture.

Stayed in April 2024

N/a

Location views staff

Stayed in December 2023

Our room could have used a lamp in the foyer Room 229

It was Absolutely Stunning!

Stayed in January 2024

The staff tried to charge me meals that I had never had. They insist on me paying the amount.

Stayed in January 2024

Room could have better ilumation.

Amazing experience inside a cave. Warm and comfortable.

Stayed in December 2023

I did feel for the kind of property they peg themselves, the service and staff could be better. Just 2 bottles of 250 ml water per day is not enough and it took us multiple calls and self service to get our own water. Service was not with a smile and they dont go out of their way to help you with whats best to do around.

The rooms inside the cave were fantastic. With -3 degrees outside, the rooms were warm and comfortable even without the heaters. The breakfast was good. The other meals were decent but we had better in restaurants outside. The setting of the hotel is lovely.

Stayed in November 2023

No internet in rooms, had to go in lobby or stand outside. Breakfast was so so. Bathroom had a strange mildew smell (only 1 of the 4 rooms our group has this issue).

Super cool location and rooms.

Stayed in November 2023

Location

Cave suites

Stayed in October 2023

The hotel’s website states it will arrange tours. I wanted to arrange a visit to The Whirling Dervishes but had to try more than once to get it arranged. On one occasion it was suggested that my tour operator could organise it - except my husband and I were independent travellers. With persistent, one member of staff arranged it for us, although incorrect information was given that the venue would accept credit/debit cards but in reality they only accepted cash. I think the hotel is more geared for groups.

Our room was super, plenty of room, very comfortable and clean and a great view from a couple of deck chairs outside - perfect for viewing sunrises and sunsets. There was plenty of choice for breakfast and the staff in the restaurant were always helpful. Wonderful to be able to sit outside with stunning views. The hamman treatment in the Spa was excellent.

Stayed in October 2023

no wifi and no mobile reception in the rooms so need to add more router to make at least wifi calls but very weak wifi in the rooms

very nice hotel

Stayed in September 2023

A little more spacious room with some sitting arrangements and tables..

Burak bhai was super host! Magnanimous! Large hearted! Very cooperative and warm!

Stayed in October 2023

Unique property in Ürgüp, beautiful setting and very luxurious grounds

Stayed in October 2023

WiFi didn't work in the room. No air con only a fan.

The hotel is quite large, with plenty of multi-level rooftop seating to eat, drink, or chill out. Staff were very friendly and helpful. The cave room we stayed in was amazing. What a view! The pools were nice. Only a short walk into town.

Stayed in October 2023

Everything was great ! Exceed our expectations would highly recommend it

Stayed in October 2023

The menu didn’t explain some ingredients in the choices

Good breakfast. Good and helpful staff. Nice hotel

Stayed in October 2023

Superb hotel and extremely clean. I highly recommend for a short stay to visit Cappadocia.

Stayed in September 2023

It is a unique experiential design nestled in the cliff wall with all of the amenities of true 5-star hotel.

Stayed in September 2023

too many cars/vans block the road at the entrance in the morning, which caused long wait until the "traffic jam" was cleared.

Great breakfast, nice pool, kind service

Stayed in August 2023

As the weather was hot while there it was very uncomfortable as the rooms do not have air conditioning. We had a front cave room that got the daytime sun. A back complete cave room is cool.

The location is perfect and the setting beautiful.Magical place.

Stayed in September 2023

The cave suites get way too hot in summer, they really need air conditioning even if it’s only temporary during the hotter weather. Our first night I could barely sleep and we ended up moving to a slightly cooler suite. The staff could have been a bit better and more proactive. We often had to go out of our way to get their attention, orders were sometimes missed, the pool bar wasn’t attended the whole time we were there.

Absolutely stunning setting and location. Picture perfect. Nice pools and a beautiful spread out property with plenty of space to soak it all in.

Stayed in September 2023

Some Rooms have to go through lot of stairs not good for Old age People.

Hotel is made within Orignal Caves Which gives positive Vibes.

Stayed in August 2023