479 Railay, Moo 2,Ao Nang, 81000 Railay Beach, Thailand
#4 of 18 hotels in Railay Beach
Guests' ChoiceBased on 389 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.8
Staff
9.2
Value for money
8.5
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 18, 2024
Sean
New ZealandGreat room, awesome swim up bar and friendly staff
Stayed in April 2024
Reviewed: April 13, 2024
Mariia
ThailandEverything was great. I was afraid that there would be monkeys on the premises, and only a couple came in to rummage through the trash can. But they didn't bother us; on the contrary, they added to the atmosphere
Awesome pool, very tasty food in the restaurant, large rooms and a huge bathtub in the room. Quiet and beautiful
Stayed in April 2024
Reviewed: April 11, 2024
Lior
IsraelThe WiFi sometimes used to disconnect
The place is clean, staff was kind.
Stayed in April 2024
Reviewed: April 5, 2024
Star
VietnamThe resort is on a mangrove forest so you don't have direct beach access, this can cause it to be quite smelly on some days. The staff are generally good and helpful but might need some encouragement at times.
The resort is beautiful and relaxing. It's right near the pier as you come off the boat into Railay. The rooms are spacious and the breakfast is delicious. The food at the resort is generally to a high standard.
Stayed in April 2024
Reviewed: April 2, 2024
Natasha
United KingdomWas a bit of a hassle getting there as it is only accessible by boat. But was quite close to the pier so not far to walk once off the boat.
Good location for bars, restaurants, beach. Lovely room with private pool!
Stayed in April 2024
Reviewed: March 27, 2024
Chester
South AfricaGreat location Friendly and helpful staff Amazing breakfast Pool and pool bar was spectacular
Stayed in March 2024
Reviewed: March 26, 2024
Kerry
AustraliaNothing to not like.
Good location to pier and an easy walk to the west beach. Juicer at breakfast - loved this, meant I could make fresh juice in any combination I wanted 😍 Pool and pool bar was a great place to relax after a day out. Happy hour 2-5, so got very busy.
Stayed in March 2024
Reviewed: March 25, 2024
Nisha
IndiaThe bathroom tub water fall mode was not working though we didnt use...
Loved the resort and facilities offered. The teavel back arrangement done was excellent. Very well managed resort and staffs are so professional in their job.
Stayed in March 2024
Reviewed: March 24, 2024
Luis
SpainThe noisy A/C system forced us to use ear plugs to be able to sleep what is very annoying for a resting place as Railay Beach. We asked for a change of room but the other saw were in the same conditions, so we think it was just because the devices are old.
Apart from written on the things to improve everything was perfect: Good location, very helpful and kind staff, cleaned rooms and common areas, good breakfast and very helpful transfer service. All these things make us give a good score, but it would be good to improve the A/C system.
Stayed in March 2024
Reviewed: March 17, 2024
Julia
SingaporeFaces the mangroves and doesn’t have great plumbing (as do all the properties along that stretch).
Location - it was on the main walkway from the jetty and easily accessible with many food options nearby. Our purpose was to be near the climbing crags and this was an ideal location.
Stayed in March 2024
Reviewed: March 14, 2024
Philip
United KingdomWith room door closed, you could be anywhere, very nice but generic for a place like Railay that has such character
Stayed in March 2024
Reviewed: March 14, 2024
Blagovest
BulgariaNothing!
Everything was great!
Stayed in March 2024
Reviewed: March 13, 2024
Antía
SpainNothing. All was perfect.
Facilities are well maintained. Location is amazing. Everybody was super nice and helpful. Breakfast buffet is really really good. The swimming pool area with the bar and the cocktails with happy hour is also something that I loved. I totally recommend this place.
Stayed in March 2024
Reviewed: March 12, 2024
Tracy
United KingdomVery chilled but smart , great pool and frozen cocktails especially happy hour x
Been here last year and came back only for the night and still remembered, staff absolutely lovely especially Free, such a kind man , must say the food has gone from ok last year to excellent this year , and the whole place has had a smarten up x will def be back next year for two weeks hopefully x Thanku so much to this beautiful hotel and staff x
Stayed in March 2024
Reviewed: March 11, 2024
Martin
United KingdomOnly negative is rooms well used but still decent overall
A lovely place to stay and close to the pier for taking boat trips and visiting the islands . Great access to the best beach and the village has a brilliant relaxed beach vibe . The hotel has a lovely pool and breakfast was good. We had a pool villa and found it spacious and very private. The staff always willing to help and sorted us some soft pillows and an iron. We would definitely stay again it's definitely value for money and railay is an amazing place . You will lots of monkeys at railay and lovely sun sets from the beach .
Stayed in March 2024
Reviewed: March 8, 2024
Trude
NorwaySunbed mattresses need a brush-up, however pool area is still beautiful
Facilities are beautiful and clean, staff friendly and helpfull, food is excellent. Would really like to come back here. We spent a lot of time in the pool area and really enjoied the pool bar.
Stayed in March 2024
Reviewed: March 8, 2024
Anantha
IndiaIt was a bit difficult to talk to the staff as their English was challenged and I didn't know the Thai language. But few of them did know English so as to make a conversation. However, hospitality was not exactly top notch. They wouldn't follow instructions or listen to you and still do what they would do. A towel was soiled due to the trekking we did one day and at checkout we were asked to pay for it!!! Isn't towel cleaning part of room service? Our plan included breakfast and we requested an early breakfast the previous night as we were leaving early: just a sandwich and bananas. But, they did not provide anything!! These are few examples of how they can improve on hospitality.
The property is amazing!! It has a nice pool, restaurant and many other facilities. The rooms are spacious and the location of the property is aay from the hub bub of the west Railay, yet reachable from it. The bath area in the room on the backside was a pleasant surprise! All in all, the property is highly recommended. If you can live with a bit of lesser hospitality and don't mind repeating instructions, then don't let the cons I write affect you. Go for this property and you won't regret it.
Stayed in February 2024
Reviewed: March 7, 2024
Ruth
United KingdomBeautiful room, super comfortable bed, great pool/jacuzzis and fantastic staff - The service from every member of staff was really great. Boy at the pool bar is a legend, so helpful and nice, him and Free make excellent cocktails. Thank you so much!
Stayed in March 2024
Reviewed: March 4, 2024
Sonal
United KingdomWe wished we could have stayed longer
The staff were very friendly and attentive. The pool room was lovely and so peaceful. Everything was clean and we were well provided for. The breakfast was very nice and varied too.
Stayed in March 2024
Reviewed: March 4, 2024
Christopher
United KingdomReception weren't really helpful with helping us book boats etc to the mainland
Room and hotel were excellent overall, in a lovely location
Stayed in March 2024
Reviewed: March 4, 2024
Farah
MalaysiaSome of the towels maybe are a little older and had some stains but the staff was quick to help and replace it for us.
We got a pool villa and it was bigger and better than we expected. Staff was friendly and helpful. Love that the hotel is also on the East side of Railay, away from the busier shops and bars. Great for couples who are looking to just disconnect from the world and unwind together.
Stayed in March 2024
Reviewed: March 2, 2024
Helen
CanadaNothing.
High end, resort in a stunning setting. Everything was perfect. Lovely staff, modern thoughtful decor and large rooms with high quality beds and linens.
Stayed in March 2024
Reviewed: March 2, 2024
Richard
United KingdomThe only slight negative was that the hotel did not have a spa for my wife, but it wasn’t really an issue as there were many places around the area.
The Rooms were very comfortable and extremely clean. The staff were friendly and attentive. The pool area was great.
Stayed in March 2024
Reviewed: February 29, 2024
Izzat
JordanAssistant chef, Atee were fantastic and all staff working in dining and kitchen area. Problem with reception staff they lacking language communications.
Stayed in February 2024
Ischia, Italy
Les Deux Alpes, France
Bourges, France
Faak am See, Austria
Mendoza, Argentina
Riga, Latvia
Paris, France
Bohinj, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content