A bit pricey ... Room too small.. and we experienced intermittent electricity only in our area..other rooms there are lights

Location... Cleanliness

Stayed in May 2024

Something they need to pay attention to is the bathroom down near the restaurant. It flashes so slowly. Some minor repair is needed in the room where stayed.

The location is good and the staff was very helpful

Stayed in May 2024

Rooms need to have blackout blinds. Rooms need to have hot water - water was only tepid

Rooms were well designed

Stayed in May 2024

You have to beg for towels and toilet paper but they will give it to you. ;)

This is the best hotel in Tacloban with its only legit competitor being the smaller but equally nice Ironwood hotel.

Stayed in April 2024

Room was a bit small

Comfortable bed and large pillows❤️

Stayed in April 2024

Breakfast was very poor - i would prefer to pay more for better variety including fruit and cereal.

Three restaurants - reasonable variety and convenient but food was of only just acceptable quality

Stayed in April 2024

They need to improved the WIFI connection in room 613. I was actually told that the issue has been happening for sometimes before and was not fix. To lessen the hassle, should have been fix from the first complaint received. I was moved to different room on the 2nd night of my stay. I called The reception 10am, morning shift forgot to indorse the issue. Luckily the night shift receptionist which also happens to be the receptionist in spa handled the issue pretty well and immediately moved me to another room. Also, the spa reservation needs to improved as I was cancelled twice for the spa booking. They have offered me room service massage but was really really late at 00:00 and I felt really bad for the lady who did the service. Instead of two hours, i only did 1 hour.

Staffs were so friendly and very accommodating. The reception was so friendly. All of them, the service they provided was superb! I could not see any faults. The spa team were so friendly as well. And lastly, the food and beverage team were angels!

Stayed in April 2024

When you exit the elevator there is always a strange smell on the main floor- I recommend aromatherapy.

We loved our breakfasts and meals in both restuarants

Stayed in March 2024

Best hotel I've stayed at in Tacloban.

Stayed in March 2024

Great thing is restaurant open till midnight. But for foreign quests menu card should offer what Phillipines have best. Local food and recipes. Meals based on Greek or American cousine don`t make it any special.

Ni9ce and comfortable hotel. One of the best things is restaurant on the rooftop open till midnight. That makes a big difference if you check in late in the evening and want to eat something warm and fresh.

Stayed in March 2024

Maybe the cleaner forgot to put towels , soaps & complimentary water because there was none when we checked in. Was not able to call the front desk because the phone has no dial tone so my husband has to go down to the reception.

Facility is modern

Stayed in March 2024

The room smelt like sewage every time we walked in. When we asked for toilet paper and towels it took housekeeping a long time (half an hour) to respond to our requests.

The food in all the restaurants was great. The bed was very comfortable.

Stayed in February 2024

Facilities and location

Stayed in February 2024

Room I requested was 2 twin bed I got 1 king bed

Staff are all nice and friendly

Stayed in February 2024

Be carful, The water is not always good in the green bottles. The downstairs restaurants are so expensive, especially the ice cream cafe. I also think the price is a bit high.

Walking distance to just about anything you need. Very nice staff and room service. The upstairs sushi restaurant is very good but smell the water before you drink it.

Stayed in February 2024

I thought they still have that buffet style complimentary breakfast. Oh well i guess they're cutting cost but it would be nice to keep the buffet breakfast...☺️

Stayed in December 2023

Party with karioke in next room Very noisy

Food service

Stayed in January 2024

I’ve stayed many times (5+) at this property: air con performance is great in some rooms and it takes longer to get cool in some other rooms. Although I have never seen a rat in this property, I have heard noises in the ceiling (above room 306) during a previous stay that could only be rats. I reported this to the main office at checkout and did not hear anything on this last visit.

Great location with the best overall facilities in Tacloban. The restaurants are very good; the spa was relaxing.

Stayed in December 2023

I would suggest that all meals come out served at once to the table so the family can eat together

Great hotel in Tacloban Staff were very helpful

Stayed in January 2024

No I was very happy with everything

Everything

Stayed in December 2023

restaurant service can be better

Perfect location, very friendly staff

Stayed in December 2023

I do have a few constructive feedbacks ..this is mainly to improve their services and not to discredit the excellent work of the staff and the hotel as a whole. The internet connection is slow and intermittent. Please do better in this department. I prefer having door knobs or handle. It is hard to open drawers , cabinets or even the bathroom. I was struggling to open the bathroom so i had to leave it open a bit. The light mirror in the shower room wasnt working . Weird that the bathroom and the shower room were separated and parallel to each other from the main entrance. No safe deposit box? although i asked the receptionist .. he politely offered for someone to assist me but i didnt press the matter. Just kept my valuables in my luggage. Booking thru booking.com or tripadvisor can be confusing... it may seem available to these sites but if you check with the hotel itself , it is a different scenario. My advice is to always confirm with the hotel. Disclaimer : This is just my humble review as their customer. I dont claim to be a hotel connoisseur .

HOTEL XYZ is a 3-star hotel and live up to its star rating. First of all, they have a lot of amenities they have spa , restaurant and cafe , bar , swimming pool and gym. I dont think most hotels have this option as a 3-star . This is what separates them from other 3 star hotels in tacloban like Ironwood hotel or Summit hotel. Moreover, the frontline staff ( receptionists and the morning guy who assists in the luggages ) were very friendly, professional, and accommodating. When it comes to my room ( queen deluxe ) , it was complete with the items I needed...from slippers , hair dryer , lots of towel ... the bed and pillows were very soft and comfortable . It wasnt that noisy and i couldnt hear much what was happening outside the corridor. Breakfast is included. It is not a buffet. You can either have american breakfast or assorted filipino breakfast ( tocino , corned beef, daing , etc ) .. the breakfast service is from 6 to 9 am ( or 9:30) .. if your late, they will call you if you prefer having breakfast in your room. Not all hotels do this. The hotel prices were not that expensive. It is worth your money considering the oustanding services and amenities they provide. Lastly , the hotel is at the heart of the city so it is close to most businesses or establishments. So , to me, they are the best hotel in tacloban so far. To be honest i wanted to extend my stay for a few more days but they were fully booked so i had no choice but to look elsewhere. For a 3 star hotel i give it a 9.5 score.

Stayed in December 2023

N/A

The room was spacious and enough to accommodate us all

Stayed in December 2023

No hot water in the shower, some parts of the room should be renewed (sink was just put on desk without fixation)

Big room, giant comfortable bed. The restaurant upstairs was very nice .

Stayed in November 2023