Hotel is very good and clean, I feel rooms are little old

Nice location for shopping and food

Stayed in May 2024

The reception staff was very unfriendly and restaurant staff must be underpaid as well because they didn't seem to smile at all either.

The heated pool was wonderful. Breakfast buffet had a wide variety.

Stayed in May 2024

Only one tiny thing - wish there had been more variety of fruit available at breakfast, as Peru has lots of amazing fruits!

The staff were lovely and helpful ( Carlos, Abdul and Miguel), beds really comfy, rooms very clean, fabulous breakfast, WiFi worked. Location great too.

Stayed in May 2024

Great hotel! Very well located. Very good buffet breakfast.

Stayed in April 2024

Arrived slightly early after an all night bus. Young receptionist rather off hand. Couldn’t at first find booking until I showed proof then curtly said we couldn’t check in until 2pm ( which we knew anyway). Came across as rather rude. Also my friend and I have been used to splitting our bill on arrival but this time my card was charged 3 days before arrival !! for the whole amount. First hotel in 3 months to do that. Poor first impressions in what otherwise was a pleasant stay.

Excellent location. Spacious quiet room. Good breakfast. Apart from one receptionist pleasant staff.

Stayed in April 2024

Google maps show an outdoor pool which was one of the reasons I booked but wrongly unfortunately

Price

Stayed in April 2024

The gym was part of the pool area. It was like exercising in a sauna. Hot and humid. Found a fan switch but they stopped running after a minute.

The breakfast buffet had a very good choice of food.

Stayed in March 2024

Every thing was fine

Huge beds, nice and clean , the towels smell so good

Stayed in March 2024

Nothibg.

Location, staff & room. Clean, modern & comfortable.

Stayed in February 2024

I like a lot the gym

Stayed in January 2024

Pool could have stayed open longer.

Friendly staff. Excellent service in restaurant. Beds super comfortable.

Stayed in January 2024

Breakfast is good , but a variety on hot items will be wonderful, I stay 9 days and just Saturday and Sunday was different.

The emoliente, bed, supply for shower care.

Stayed in November 2023

Could use better mattresses, they were very hard. Other than that I was very happy .

Stayed in November 2023

The staff was very friendly

Stayed in October 2023

Can’t thunk of anything.

All of it.

Stayed in October 2023

We loved the pool

Stayed in October 2023

Nothing

Everything was perfect, nice to have an upgrade for our last night in Peru.

Stayed in October 2023

The bathrooms of the room are a bit old

Great location and amazing options for breakfast.

Stayed in October 2023

I've stayed here a few times and the bar always seems understaffed . The bar server was friendly and trying his best but couldn't keep up with the orders . It wasnt even that busy . My friend ordered room service to the bar which came quicker than my bar food order . More craft beers would be good too !

Great location , large spacious rooms. Helpful staff .

Stayed in September 2023

Dinner buffet was ok.

Great hotel.

Stayed in September 2023

I had a problem with one the staff at the checking point, He was very rude, He didn’t give me any information about the facilities of the hotel, and He refused to give me my luggages that were in the storage room, because I lost the ticket, but I was showing my aid that match with the luggage, but still He didn’t believe me, and I complain , and the manager send some pastries to my room to said sorry

The breakfast was very good American style, but I was expecting some Peruvian dishes for breakfast like tamales or humitas, sandwiches. The location was perfect, walking distance to the malls, restaurants and shops.

Stayed in July 2023

We got an upgrade and enjoyed our stay. Great value for money. Good breakfast and great location

Stayed in July 2023

Great service and good conditions.Will consider if next time we go

Stayed in July 2023

The room was a little bit dated. I stayed on two different rooms both are similar looking that it seemed old. But my friend who stayed in the same hotel had a nicer, newer looking hotel room. So maybe it's just random whether you get an older or newer room.

Included buffet Breakfast was great - variety of food that you can choose from such as eggs, sausages, several types of pastries and breads, jams, and juices. They have a variety of teas you can try, coffee, deli meat, cheeses, fruits, and natural yogurts. Room was clean - as I enter there was a note on who cleaned the room. Though, it does give off a dated atmosphere. Like that the room was old, musty, and carpet seems very dusty and dirty. The carpeting is dark so can't really tell. They have some statue replicas of pacha papa and pacha mama on the wall. Bathroom was well clean, ceiling on the tub shower was a little low so there's condensation on the ceiling and what could be an early sign of mold/mildew. WiFi - is fast. It was enough to run MS Teams call excellently Location was great walking distance from several places like Lamarca, Cusco Market, Inca Market, Maido, and More! Staff were great! My Spanish is conversational but lacking; All of the staff that I encountered spoke English very well which made communication splendid. Sauna/Steam room were great - they have wet sauna and a dry sauna. They also have a pool but I don't think it's heated.

Stayed in June 2023