The room seems a bit dated, renovation upgrade should be considered in near future.

The staff service were excellent, especially Juan, the conceige, always render the best to help me out of uncertainties, and eager to provide the tourism information around Queenstown, thank you very much.

Stayed in June 2024

Great location

Stayed in May 2024

Our coffee pods kept getting topped up with decaf instead of regular. Parking was a bit steep at $30 per night.

Clean, did what we needed it to do for our trip.

Stayed in June 2024

It all went well, no issues.

Amazing view.

Stayed in April 2024

Loved the location, and proximity to activities and restaurants.

Stayed in June 2024

Bathroom a little tired but clean

Excellent location. Comfortable beds and pillows

Stayed in May 2024

Location and room view are the only reasons we go to this hotel.

Stayed in June 2024

N/a

Location, friendly staff, breakfasts v good

Stayed in June 2024

Beds were a bit hard.

Amazing location with beautiful views!

Stayed in May 2024

The heating venting system. It too a while to heat up but overall it was warm. I was hoping for a proper water view but got to see a lot of trees and branches. The exit by our room was convenient with stairs leading towards town but we could get back in so we had to go around.

The property was neat and beautiful. Right by town which is amazing.

Stayed in May 2024

need to improve on how to make a good cup of coffee. need to improve on room service menu with selections

central location excellent beds comfortable and warm great view not that we were out on the balcony that much pickup for tour buses and local bus route right outside the front door great restaurant menu

Stayed in May 2024

Bathrooms need an upgrade

The location was perfect. Size and comfort was very good.

Stayed in May 2024

Needed to be higher. Rm 109 had no view of the Lake.

Martin on front desk was good

Stayed in May 2024

The hotel is showing some signs of age and there was some work going on internally, so a bit of noise. I don’t like showers in bathtubs. They make it quite difficult to have a really good shower without shooting water everywhere.

Top location and staff. We got really well looked after and very well attended when my wife became ill. thanks to staff for going above and beyond!

Stayed in May 2024

Nothing

Location

Stayed in April 2024

Ranger Burger from Room Service was not cooked. Outside was obviously seared on a hot grill but under this was red uncooked meat.

Stayed in May 2024

If you pay for a Lake View ask to be floor 4 or higher, we were on floor two and bed was on the wrong side of the room so for the most part it was a mountain view above roof tops, very disappointing

Great location

Stayed in May 2024

There wasn’t really anything that we didn’t like.

The breakfast gave a very good range of food, all good quality. Staff exceptionally friendly and helpful.

Stayed in May 2024

It was very dated particularly the bathroom. When you are paying $ like that I don’t expect a shower head over a bath with a shower curtain. Bloody awful when it sticks to you mid shower. Some of the curtains had come off the track and some areas looked a bit rough.

Location and views were incredible. Very central to everything. Comfy bed and pillows

Stayed in April 2024

The room and facility is a bit dated. The first room we stayed was stinky, and a locked door besides the mirror seemed a bit unsafe as you don't know if anyone can access your room from that door. After a night of stay in that stinky room, we were then swapped to level 1, this level was way better than level 5 of the building. If we were staying in this room from beginning I would rate this hotel 5/5.

The location is great. Staffs are very nice and helpful. A big thank you to them!

Stayed in April 2024

I booked the room with Lake and Mountain views, I got a side room with a slither of a view, I paid good money for the room and told the staff when she helped us with luggage that I was really disappointed with what they allocated us. I got a response of that it has the view... Don't put the view as a generic in the booking description if it's not the view that the prices says it is then put the view that matches the price. Really deceitful. I felt cheated.

Location was wonderful. But my view was very very disappointing

Stayed in May 2024

Location

Stayed in May 2024

I have to say nothing as every thing I needed was there.

Plenty to choose from with breakfast and location of hotel was brilliant as directly opposite Steamer Wharf.

Stayed in May 2024

The first room we stayed did not help asthma symptoms. The second room cheaper, was better Pillows went flat

The hotel was ideal in most ways. Staff were efficient without going out of their way to help. Location was excellent A four star hotel who could be better

Stayed in May 2024