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Reviews of Travel Hub Highstreet This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

No.13, Jalan Balai Polis, 50000 Kuala Lumpur, Malaysia

#379 of 495 hotels in Kuala Lumpur

Guests' Choice

Review Score

Based on 87 hostel reviews

6.6

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.6

  • Location

    8.5

  • Facilities

    6.8

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 4, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very loud with people walking up the metallic stairs inside and many activities in the neighborhood, but at least in the Travel Hub it's meant to be quiet from 23:00.

    Good Wi-fi and is still working also when there's a power cut in the rooms. Free drinking water cold and hot, kitchen available.

    Stayed in May 2024

  • Reviewed: March 8, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room wasn't 15 m² as ordered, it was only 4-5 m² and definitely not a superior room as in the description :) WiFi is not working.

    Price, location.

    Stayed in March 2024

  • Reviewed: October 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower did not run

    1. The staffs were very nice, hospitable and friendly 2. The bed was so comfortable 3. Near Petaling, Pasar Seni station, Central Market and the monorail station

    Stayed in September 2023

  • Reviewed: June 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The room is small. Bed is quite high up. Not for people with knee problem or fear of heights. Hair found on bed sheets (different from mine). Wondering if they changed the sheets yet all. The sofa is old and stained. Door slamming for some nights by inconsiderate people. Live loud music at the Attic Bar into the night.

    Location.

    Stayed in June 2023

  • Reviewed: April 29, 2023

    7.0
    i wil definitely check in again with my friends or family.
    • Leisure trip
    • Travelers with friends
    • Superior Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    for me everything was good, comfortable, clean, staff was nice.

    Stayed in April 2023

  • Reviewed: February 8, 2023

    8.0
    there were no towel when I asked for it .
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    nice

    Stayed in February 2023

  • Reviewed: January 26, 2023

    7.0
    Good for short stay/ to sleep
    • Leisure trip
    • Travelers with friends
    • Superior Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleanliness, the toilet was dirty as if it has never been cleaned or scrubbed. The smells on the alleyways to our room, and dusty because non in-house guests are allowed to enter to the rooftop bar. Perhaps try to put a celotape on the alley which way thoe customers should be walking and which part of the floor they shoul not walked on with their shoes from outside. Ohgod. Cleanliness is very important to prevent infestation of rats. Especially the backyard is home of rats. Do something to avoid it from infesting in the hostel. The staff were like very relaxing. Im suspicious about if the room ever been cleaned, housekeeping not just about changing linens. Shower head wasnt functioning , everything seems broken . You just have to move around to find your ways of using them. Get them fix! Please. Please disallowed outsiders from the bar to use the bathroom for guests. Vomits, cigarettes, people just smoke on the alleyways outside our room, the dampness of the room make me feel sicks plus the cigarette smokes. Kitchen has no rules, people just used anything without strict monitoring about cleanliness of the area. Okay fine, if that is what you want to give then get your cleaner to do the cleaning. Irresponsible Guest sometimes can be ignorance too especially when there is no warning or rules. Parking was very hard. You have to pay to unauthorisd illegal scoundrel who leech from this illegal activity. It is not like they are looking after your car. Try to get few parking lots from DBKL to overcome this issue.

    The location was very near to many attracions. Easy to commute everywhere since the nearest station was PASAR SENI LRT &MRT , walking distance.

    Stayed in November 2022

  • Reviewed: January 5, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A little annoying with the bed so high up but very cosy and definitely good on the overall view.

    Clean, good atmosphere, nice bar, good location, good AC and internet.

    Stayed in December 2022

  • Reviewed: December 26, 2022

    7.0
    Cleanliness should be taken care
    • Leisure trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the property rules say shoe is not allowed but still a lot of people wearing shoe in the property

    Stayed in December 2022

  • Reviewed: December 25, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    bunker bad coz i am too old. but thisis excellance for back packer n youngsters

    location

    Stayed in December 2022

  • Reviewed: December 12, 2022

    6.0
    Awesome location for backpackers
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Dusty and air con is not functioning well

    Location is great, few minutes walk will get you to mrt, pubs and tourist spots

    Stayed in November 2022

  • Reviewed: December 5, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very efficient staff Quick check in/out Great location

    Stayed in December 2022

  • Reviewed: November 28, 2022

    8.0
    good to stay , can get local food around and entertainment zone . 10min by road from Bethany’s time square
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    sound of people pulling chair n table on 3rd floor often at midnight since there a bar clubbed with that hotel

    nice to stay .. and walk around place. and reachable to buy things for usual usage for eco n normal living

    Stayed in November 2022

  • Reviewed: October 29, 2022

    8.0
    Good but slightly different
    • Business trip
    • Solo traveler
    • Superior Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Window curtain not fully attached, the room is totally different from what i see in the booking site and there is no a.c as the details in booking.

    Cozy and cheap.

    Stayed in October 2022

  • Reviewed: October 19, 2022

    6.0
    Good for a short stay in a budget but cleaning could be improved
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hostel have a bar on the roof (which it would be perfect if alcohol in Malaysia was cheap but it is not the case) and it gets really noisy on weekends until 2.00am. The entrance to the bar is through the hostel so it is always gonna be random people walking by and the worst thing, the bathrooms are the same for the bar and the hostel. So there is just two toilets on each floor that it’s not even enough on a Monday morning, imagina how long you need to wait on a Friday night… The bathroom were never clean, we ran out of toilet paper the first day I arrived and was replaced four days later. The rooms were clean though.

    The rooms are really nice and huge, even had a sofa in each room which is really nice. the aircon and the Wifi works perfectly and there is a fan in the room too. Also, a lot of plugs near the bed and everywhere in the room which is really helpful. It’s kinda what you see in the picture. Location is fantastic, with thousands of restaurants, bars and shops near by and with petaling street market really close too. The city center is a bit far though.

    Stayed in October 2022

  • Reviewed: October 11, 2022

    6.0
    Good location, but a lot of things can be improved (Extra plug points, better ventilation etc)
    • Leisure trip
    • Solo traveler
    • Superior Single Room
    • Stayed 1 night

    A lot of things. Room did not look like the pictures at all. No windows or ventilation. Only window in the room was fully sealed and looking into the landing below. In the pictures it looks like open window that can see outside. ONLY ONE PLUG POINT. AND USED FOR FAN. If I switch off the fan, the room is very stuffy due to no ventilation so I literally cannot charge anything. Luckily I brought along powerbank.

    Good location, very near to Pasar Seni LRT/MRT, Kwai Chai Hong lane/REX KL. Bed was comfortable. Good wifi. Bathrooms were OK and had hot water. Staff were nice especially the daytime guy.

    Stayed in October 2022

  • Reviewed: July 14, 2022

    6.0
    ok
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The facilties are old and worn down, there was mold in the shower. Our room had no window, it felt like a underground prison cell, there were cockroaches there as well. There were no toilet paper or soap in the bathrooms.

    It is a great place to start exploring old town, and eat a lot of different types of food. We never had to wait for the bathroom. The value for money was alright. Since they had not registered our booking we got upgraded to a bigger room with AC, which was nice.

    Stayed in July 2022

  • Reviewed: May 6, 2022

    8.0
    Good value.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    So far no.

    Stayed in April 2022

  • Reviewed: January 3, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The cleanliness

    The location

    Stayed in January 2022

  • Reviewed: November 19, 2021

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The toilets need some cleaning

    worth the price

    Stayed in November 2021

  • Reviewed: August 29, 2021

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night

    nice staff

    Stayed in August 2021

  • Reviewed: August 13, 2023

    1.0
    Ok
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Wifi was t working at all

    Location and rooftop bar

    Stayed in August 2023

  • Reviewed: April 27, 2023

    3.0
    not very happy from what i pay
    • Business trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 1 night

    the invorment , mice problem , aircond leaking

    Locatian is near place me for work

    Stayed in April 2023

  • Reviewed: January 2, 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Superior Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet : The toilet is outside our room & it is transgender room . As a women muslim , we are not comfortable to share toilet with men. As for iron , mybe you should provide iron board . So, it is more easier to other people to use it .

    The room but it is more okey if the hotel provide mirror in the room

    Stayed in January 2023

Showing 1 - 25

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