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  5. Reviews of Swiss-Garden Beach Resort, Kuantan

Reviews of Swiss-Garden Beach Resort, Kuantan This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2656-2657, Mukim Sungai Karang, Balok Beach, Beserah, 26100 Kuantan, Malaysia

#24 of 76 hotels in Kuantan

Guests' Choice

Review Score

Based on 2990 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.5

  • Free Wifi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    everything is very good and i enjoy every facilities that they provide.

    Stayed in June 2024

  • Reviewed: June 6, 2024

    8.0
    Very Good
    • Family with young children
    • Deluxe King Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast spread could be better

    Beach

    Stayed in June 2024

  • Reviewed: June 6, 2024

    7.0
    Nice room
    • Leisure trip
    • Family with young children
    • Studio Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    Make up room very late . Hope to improve

    School holiday crowded . Haveto go to hall due to no space but 2nd day ok

    Stayed in June 2024

  • Reviewed: June 5, 2024

    7.0
    i like that the rooms are new , clean. and the staff ate very efficient considering it was a public holiday. the lobby a
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    the lobby could do an upgrade but its not a big deal

    i like that the rooms are new , clean. and the staff ate very efficient considering it was a public holiday

    Stayed in June 2024

  • Reviewed: June 4, 2024

    8.0
    Exciting
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights

    Pool and beach

    Stayed in May 2024

  • Reviewed: June 4, 2024

    8.0
    Our stay was great!
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the public areas seemed neglected.

    The staff were friendly, and the room was clean and comfortable. Great location and amenities.

    Stayed in June 2024

  • Reviewed: June 4, 2024

    9.0
    Best
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea Facing Twin Room (Renovated Dec 2023)
    • Stayed 1 night
    • Submitted from a mobile device

    Location, nice view beachfront suitable for family vacation, friendly staff and will repeat again

    Stayed in June 2024

  • Reviewed: June 4, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    Less food option

    The view and the beach

    Stayed in June 2024

  • Reviewed: June 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room (Renovated Dec 2023)
    • Stayed 4 nights

    Communication from staff

    Pool, Gym, Room

    Stayed in June 2024

  • Reviewed: June 3, 2024

    9.0
    School holiday with my family
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    Nil

    Its location up to the facilities and the staffs are exceptional.

    Stayed in May 2024

  • Reviewed: June 2, 2024

    8.0
    Short weekend getaway for 2
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room (Renovated Dec 2023)
    • Stayed 1 night
    • Submitted from a mobile device

    I hope to have more items in the games room that can cater to adults too.

    Like the scenery and the beautiful access to the beach. Enjoyed some activities and ATV at the beach accompanied by the cool breeze and sound of the ocean. The room is comfy and nicely fit for 2 of us. Love that all the appliances provided were working great.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    8.0
    Security, Receptionist and Janitor lady was super nice!
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea Facing Twin Room (Renovated Dec 2023)
    • Stayed 2 nights

    all was perfect. we don't need to scan the card to access to the floor which makes everything easy the staff was also super nice and tolerable

    Room was clean. Shower gel, conditioning shampoo, hand wash & hand lotion smell so nice! Left my laptop in the room. Make a phone call and reception detected the laptop swiftly. Excellent service by everyone though we need to wait a bit during check in due to school holiday. kids love the pool. there're many restaurants nearby.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    8.0
    good
    • Leisure trip
    • Group
    • Deluxe King Room (Renovated Dec 2023)
    • Stayed 1 night

    no

    pool

    Stayed in May 2024

  • Reviewed: June 1, 2024

    7.0
    wrong date for holiday
    • Leisure trip
    • Couple
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights

    It was school holiday. Too many families and kids. Pool are dirty. No good service at restaurant.

    Room is new and clean.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room (Renovated Dec 2023)
    • Stayed 1 night

    everything was nice but not any activitues on beach side

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    Except for dining area , everything else is great
    • Leisure trip
    • Family with young children
    • Studio Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast buffet dining area is small and understaff to cater needs. Takes a lot of time to get a decent eggs . Nobody station at noodles area. If hotel could build more on beach area to cover from scorching sun. Bigger parking area as well

    Room is clean . Scenery is majestic. Kids loving the pool.

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool too deep 😅

    Wonderful trip. The room, the surrounding, the process of check in & out, the food- everything is superb.

    Stayed in May 2024

  • Reviewed: May 30, 2024

    8.0
    Fun short trip for relaxation
    • Leisure trip
    • Family with young children
    • Family Suite with Balcony (Renovated Dec 2023)
    • Stayed 3 nights
    • Submitted from a mobile device

    Pools have no shade. Quite difficult to enjoy on sunny days. Breakfast spread was quite simple; nothing fancy. Breakfast place was quite small; can be very crowded during peak hours and no place to sit. Since lobby is at first floor and parking at ground, always have to walk up the stairs to go up.

    Location, which is quite near of the beach. Views of the hotel and surrounding from the rooms. Availability of kids room to enjoy themself. Pools for adults and kids. Spa and massage facility.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    8.0
    Reasonable stay, the amenities were a somewhat limited, luckily there was a good beach bar next door
    • Leisure trip
    • Couple
    • Deluxe Twin Room (Renovated Dec 2023)
    • Stayed 5 nights

    The corridor was not carpeted and any sounds made echoed quite loudly along the length and consequently could be heard inside the room.

    Check-in was hassle free and we were quickly in our room. The room was, clean and with everything we needed and appeared reasonably new. Nice Balcony and reasonable view from the side of the hotel including partially the sea and beach. The hotel had a good beach front and well appointed pool with Sun shades and loungers with decent mattresses. It appeared to cater seminars and company meeting as well as for parties of all-inclusive international guests who stayed a few days before departing by coach presumably as part of a tour.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room (Renovated Dec 2023)
    • Stayed 1 night
    • Submitted from a mobile device

    The room was newly renovated and comfortable.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    9.0
    A good vacation
    • Leisure trip
    • Couple
    • Deluxe King Room (Renovated Dec 2023)
    • Stayed 2 nights

    The room my parent stayed was new, they did renovated the hotel and all the rooms are in good condition compared to before when we came last 2 years. The breakfast were ok, if there were more choices it will be good.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 1 night
    • Submitted from a mobile device

    It’s amazing place if you bring your kids here. Have swimming pool and beach also. Kids room and very plusere place for me and my family. Sure I’ll repeat again

    Stayed in May 2024

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Family Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    On the second day of my stay, the electrical system in my room repeatedly malfunctioned, causing the power to trip. I promptly reported the issue to the hotel staff and requested a room change, which they subsequently provided.

    The property is conveniently situated in close proximity to my workplace. The aesthetically pleasing design and the presence of multiple swimming pools were greatly admired by my family. The family room was exceptionally impressive, featuring thoughtful design elements and individual rooms equipped with their own amenities.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    All excellent and value for money.
    • Leisure trip
    • Family with young children
    • Premier Deluxe Sea-Facing King Room (Renovated Dec 2023)
    • Stayed 2 nights
    • Submitted from a mobile device

    Nil

    Pool 💯 room 💯 breakfast 💯

    Stayed in May 2024

Showing 1 - 25

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