Km 1, Jalan Utara, 90000 Sandakan, Malaysia
#3 of 28 hotels in Sandakan
Guests' ChoiceBased on 923 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
8.3
Facilities
8.3
Staff
8.8
Value for money
8.3
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Jill
AustraliaLovely place to stay! Great pool and Saturday night bbq buffet was amazing!
Stayed in May 2024
Reviewed: May 22, 2024
Susan
AustraliaNo good coffee, housekeeping needs to check irons (very grubby)
Nice pool area, great massage, decent breakfast, iron and board in room and good tea making facilities
Stayed in May 2024
Reviewed: May 20, 2024
Ed
NetherlandsThe hotel is overrun by tours and the whole atmosphere is a little outdated. Breakfast could be improved with more fresh options like fruits. Also the room view was not the pool (as agreed), but the back/parking lot.
It seems to be the best place in town and getting to the airport is simple. Spacious grounds and friendly staff. Rooms are clean and comfortable.
Stayed in May 2024
Reviewed: May 20, 2024
Madhukar
IndiaThe Borneo wing rooms were avg and can use a facelift. Breakfast spread could have been better, although the egg station was fabulous and somewhat covered for it
The deluxe rooms were spacious and well appointed. The pool was very good, highlight of the stay. Staff was helpful and kept our bags for an extra day, while we were travelling across Sabah
Stayed in May 2024
Reviewed: May 19, 2024
Sampaga
United States of AmericaThe first room was dark, no view, older carpet. But it had a comfortable bed and 3 chairs to sit in around the room. Nice big shower. (This was all we needed as we caught up on sleep). The next time we arrived we asked for a new carpet and a nice view. They gave us everything we asked for. (This was perfect as we relaxed before heading off for more adventures.)
This was a quiet property. Everything needed is on the property. It is easy to get a taxi into town. Agnes Keith house is within walking distance. We stayed here before and after going to ‘turtle island’ and also ‘Kinabatangan Wildlife Lodge’. The pool is wonderful. The staff is terrific and welcoming.
Stayed in May 2024
Reviewed: May 15, 2024
Ky-lee
AustraliaBed was a little hard and uncomfortable
Very good staff, restaurant and pool area.
Stayed in May 2024
Reviewed: May 13, 2024
Suzy
AustraliaSome services were a little expensive but otherwise well done.
After a busy day out it's great to come back to relax and swim in the lovely pool at the sabah hotel. The manager was very welcoming ,helpful and friendly. Really easy and cheap to use 'grab' for transport.
Stayed in May 2024
Reviewed: May 10, 2024
David
AustraliaThe hotel information gives the impression that you can walk into town, English Tea room and Agnes Keith museum. None of them can be walked. Hooray for Grab!
Everything was beyond expectations.
Stayed in May 2024
Reviewed: May 7, 2024
David
New ZealandNothing
Set in jungle,very good staff,good pool, good Chinese restaurant and also a cafe on site, excellent breakfast with great range of dishes.
Stayed in May 2024
Reviewed: May 6, 2024
David
New ZealandNothing
The pool area. The jungly setting,the spaciousness of common areas, the Chinese restaurant and the cafe.
Stayed in April 2024
Reviewed: May 2, 2024
Cheryl
AustraliaLocation was a bit remote from the commercial centre but it was quiet
Room was comfortable and spacious with a balcony and all the usual amenities. The pool was great, we liked the bar area and the grand ballroom was the ideal location for a large function
Stayed in April 2024
Reviewed: April 30, 2024
Sandra
United KingdomHaving to walk up to bar in reception to order drinks
Nice pool but furniture a bit tatty. Good breakfast buffet
Stayed in April 2024
Reviewed: April 27, 2024
Alain
FranceDecently priced and comfortable.
Stayed in April 2024
Reviewed: April 25, 2024
Nick
New ZealandBreakfast was ok
Stayed in April 2024
Reviewed: April 24, 2024
Anisah
SwitzerlandClean, nice swimming pool, good restaurant. Best hotel in Sandakan.
Stayed in April 2024
Reviewed: April 23, 2024
Martin
United KingdomAlcohol is only served in the non-air-conditioned lobby of the hotel, not in the restaurant. I was trying to get access to a computer to resolve flight issues but the hotel's "business centre" had only a decrepit machine that couldn't even launch a browser.
Large clean, well air-conditioned, comfortable room and bathroom. Nice pool. Excellent food for dinner and breakfast in restaurant. We were impacted by the eruption of an Indonesian volcano - the hotel staff were very helpful in resolving issues with our flight out, ensuring in the end that we were able to make our onward connections to return home.
Stayed in April 2024
Reviewed: April 21, 2024
Felicity
United KingdomThe dim sum at the restaurant was clearly cooked from frozen which wasn't great.
Beautiful pool, comfy rooms and great breakfast!
Stayed in April 2024
Reviewed: April 18, 2024
Rossella
ItalyBreakfast should be a little improved.
The staff was super nice, nice pool.
Stayed in April 2024
Reviewed: April 17, 2024
Socon34
CambodiaStaff gave room key to another couple by mistake.
Popular hotel with excellent pool. Good breakfast. Room clea n and spacious.
Stayed in April 2024
Reviewed: April 14, 2024
Nerida
New ZealandThe aircon did not cool sufficiently. We had it set on 21 degrees and it would not go any colder than 24. we were too hot. Also there was a band playing by the pool and it was so noisy up until about 11.30pm and it kept us awake.
it was very nice and modern. The pillows were like sleeping on clouds. The shower was spacious and powerful.
Stayed in April 2024
Reviewed: April 12, 2024
Gordon
United KingdomThe Chinese restaurant in the hotel wasn’t great
Pool was great - breakfast was good
Stayed in April 2024
Reviewed: April 7, 2024
Alain
FranceAn old fashioned but very comfortable option in Sandakan.
Stayed in April 2024
Reviewed: April 6, 2024
Edelyn
MalaysiaHousekeeping needs improvement, ( they cleaned the room but didn't change our dirty mugs and glasses with clean ones), towels in the bathroom are a bit old.. And also the breakfast buffet was a bit underwhelming. I think the food menu needs improvement. Just a minor issue. But overall we enjoyed our stay.
I like the room as it is spacious (we booked a junior suite). The hotel atmosphere is nice to chill and relax.
Stayed in April 2024
Reviewed: April 6, 2024
Nicklin
AustraliaI booked the room last minute, and by the time I got there it was ready Helpful staff at front desk. Good food. Clean an comfortable rooms.
Stayed in April 2024
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