Adolfo Ruiz Cortines Ote Km 12.8 S/N, 86280 Villahermosa, Mexico
#28 of 50 hotels in Villahermosa
Guests' ChoiceBased on 87 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
8.4
Facilities
8.0
Staff
8.6
Value for money
7.9
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 3, 2024
Daphne
NetherlandsStaff speaks mostly espanol and not so good english. So communication was difficult
Breakfast was great, room is clean
Stayed in February 2024
Reviewed: February 13, 2024
George
United KingdomWi fi was a bit unreliable at times, but usually fixed quickly
10 minutes by free shuttle to and from airport. Comfortable well equipped room. Good pool area. Good free breakfast.
Stayed in February 2024
Reviewed: October 2, 2023
Alexander
ChileThe pool needs some maintenance (lots of missing tiles). The restaurant options are limited later in the evening. Quite a bit of highway and hallway noise in the room.
Loved the pool area. Comfortable and clean room. Helpful staff and solid airport service.
Stayed in September 2023
Reviewed: September 10, 2023
Paolo
ItalyAs a Holiday Inn, it should be more warm and nice from an aesthetic point of view
Staff very friendly, efficient and professional Perfect Shuttle bus service Very close to the airport Good room, well equipped
Stayed in September 2023
Reviewed: July 24, 2023
Hans-joachim
MexicoRestaurant closes early, we had to sit in the lobby to drink a beer in the evening.
Airport is located close to airport with free airport shuttle. Freindly staff and nice hotel.
Stayed in June 2023
Reviewed: July 22, 2023
Thomas
MexicoEverything is upscale there, from the room service to the clean comfortable rooms!
Stayed in July 2023
Reviewed: June 14, 2023
Erika
MexicoThey could not repair the AC. And changed the room, I booked 2 beds and the hotel changed me to 1 King size bed. I don't care if there was a big event or not, wanted 2 beds not 1.
The staff was amazing, make you feel at home.
Stayed in June 2023
Reviewed: May 31, 2023
Margherita
Italyno one at the reception speaks english corridors to the rooms looks like an hospital food at the restaurant was very lousy
located 5 minute to the airport they offer a free ride to the airport comfortable bed big shower
Stayed in May 2023
Reviewed: May 12, 2023
J
MexicoDrunk poeple at the pool
close to the airport, nice for travellers. Clean and noiseless rooms
Stayed in February 2023
Reviewed: April 29, 2023
Brett
United States of AmericaMy wife and I stayed here on our way to/from Palenque. Great location close to the airport. Rooms were clean and food was good. Hotel staff were very helpful in arranging all of our ground transportation needs for us while were there, which was very much appreciated since we only spoke English
Stayed in March 2023
Reviewed: April 12, 2023
Massimo
ItalyThe restaurant is good, but way to expansive compared to other structures there.
Stayed in March 2023
Reviewed: March 23, 2023
Lordashby
ItalyIt is crazy none speak english within the hotel. This one in particular, being the closest hotel to the airport.
The rooms are small but nice, the shower is very comfortable as well as beds. The restaurants is quite good too. The shuttle service is also appreciable.
Stayed in March 2023
Reviewed: February 24, 2023
Johanna
SwedenThe only thing was that it was impossible to order the shuffle from the airport. The “welcome mail” we got from the hotel had the wrong number for transport ordering and also it didn’t work to mail the hotel through Booking.com. So we had to pay for a taxi even though the transport from airport to hotel should have been included.
Our stay was great, and staff (especially for breakfast) was really nice and serviceminded.
Stayed in February 2023
Reviewed: February 13, 2023
Claudia
Canadanoisy - sound carries too much
very nice hotel, clean, great breakfast, nice staff
Stayed in February 2023
Reviewed: January 14, 2023
Gavin
United Kingdomroad noise
really comfortable bed, free shuttle to airport, big clean room
Stayed in January 2023
Reviewed: November 22, 2022
Shayne
New ZealandPhone for roomservice didn't work, no alcohol in restaurant and TV had no English options. Door to balcony was locked.
Nice room and shower, good breakfast
Stayed in November 2022
Reviewed: November 18, 2022
Hugo
United States of AmericaNothing
Location
Stayed in October 2022
Reviewed: November 16, 2022
Alan
United States of AmericaThe room smelled damp. It was confusing getting to our room. The way the rooms were numbered was confusing.
They havr shuttlr service to the airport.
Stayed in November 2022
Reviewed: October 9, 2022
Ravi
MexicoConstruction disturbance and unclear signage
Good bar and restaurant service. In the evening
Stayed in October 2022
Reviewed: September 3, 2022
Kate
United States of AmericaThe hotel layout is insane. The rooms numbered 1300s are on the same floor as those numbered 2300s and that’s the second floor. Go figure. There is no signage in the hallway except the emergency evacuation route. A bellboy walked me to my room but then after I took a shower and went out to look for dinner I could not find my way back to the lobby. I took several wrong turns and walking down along corridors with no signage. I had been there a week before and my room was much closer to the lobby so I learned my way around pretty fast but this time it was impossible. I had to take my luggage with me to breakfast this morning because I knew I wouldn’t have enough time to walk all the way back to the room and get my luggage and come back in time for my flight
Breakfast good. Room fine
Stayed in September 2022
Reviewed: August 25, 2022
Kate
United States of AmericaUnder construction and all a bit funky. My room was practically underground and the hallways were dark.
Needed to be near the airport and free pick up was a bonus. Loads of luggage and driver was hotel employee so he took it all the way to my room. Breakfast separate charge but filling and reasonably healthy.
Stayed in August 2022
Reviewed: August 24, 2022
Andrew
United States of Americait is undergoing renovation, it is very confusing.
proximity to the airport
Stayed in July 2022
Reviewed: July 24, 2022
Eva
Czech Republicquite a noisy place, if the hotel has a quiet night, it is not observed Ino
Perfekt for sleeping after a late flight,perfect airport transport
Stayed in July 2022
Reviewed: July 14, 2022
Jorge
MexicoThe room
Airport
Stayed in July 2022
Mexico City, Mexico
Palm Cove, Australia
Key West, USA
Lakeview, USA
Kami-furano, Japan
Sébaco, Nicaragua
Guangzhou, China
Vodice, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content