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  5. Reviews of Holiday Inn Express Mexico City Satelite, an IHG Hotel

Reviews of Holiday Inn Express Mexico City Satelite, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Circuito Arquitectos #3 Mexico City, CMX, 53100 Mexico, Naucalpan, 53100 Mexico City, Mexico

#252 of 548 hotels in Mexico City

Guests' Choice

Review Score

Based on 105 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.2

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could have been better, it was rather cold and taste was just ok.

    Room was comfortable and clean. Nicely decorated. Staff was polite and helpful.

    Stayed in December 2023

  • Reviewed: August 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast. Food not good prepared.

    Room.

    Stayed in August 2023

  • Reviewed: March 20, 2023

    8.0
    Very Good
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that I was charged a different amount that the one I was shown when I booked and I also had to pay for early check-in

    Location was good for the event I attended. Staff was very good too

    Stayed in March 2023

  • Reviewed: March 7, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    That there was mistake with my booking, i booked a room with King size bed and it was not available, they gave a small room with queen size bed and at the 2nd Day they changed my room

    Location

    Stayed in March 2023

  • Reviewed: January 1, 2023

    7.0
    nice location, but key issues in cleanliness and key system
    • Business trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    their key system is bad, everyday I went out I had to go by the front desk to have it reset. when I turned on the AC, a weird odor like food being cooked, came out the vents. two days when I went back, there was a foul odor like sewage.

    good location, available shuttle to nearby places

    Stayed in December 2022

  • Reviewed: November 21, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanest place, excellent customer service from front desk.

    Stayed in November 2022

  • Reviewed: October 20, 2022

    8.0
    Excellent location! Enjoyed a very practical and pleasant stay.
    • Leisure trip
    • Solo traveler
    • Standard Room with One Queen Bed
    • Stayed 3 nights

    Parking should be included in room rate. Parking stalls seemed insufficient, valet parking staff were very friendly but struggling to keep up with cars being parked in and out. Very limited TV

    Excellent location right in front of Plaza Satelite. Friendly and professional staff. Decent breakfast included. Toiletries and hair dryer in bathroom. Laundry service and valet parking.

    Stayed in September 2022

  • Reviewed: October 8, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room with One Queen Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The comfort

    We have stayed here a few time and we will continue to do so. This is a very nice Hotel.

    Stayed in October 2022

  • Reviewed: September 8, 2022

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Room with One Queen Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Limited light food on restaurant menu

    Close to office

    Stayed in August 2022

  • Reviewed: September 7, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Room with One Queen Bed
    • Stayed 2 nights

    No staff who can speaks good English

    Price is lower but facilities are also less

    Stayed in September 2022

  • Reviewed: August 14, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights

    Breakfast was very hit and miss. One day they run out of mains quite early in the day and the alternatives were not that great. The breakfast service could definitively be improved. This would be a great boost for the hotel overall.

    The location was great, very near the main shopping plaza in the area. The room was comfortable and with the usual comforts that you might want. The staff were helpful.

    Stayed in August 2022

  • Reviewed: August 2, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The restaurant is severely understaffed, there should be more people working there. One of the elevators was out of order and the state of the other one was not great.

    The staff's attention, the room overall, the wifi quality, the location

    Stayed in July 2022

  • Reviewed: July 24, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevatlors constantly broken. Not working for long periods. Breakfast was poor in portion, selection and presentation, served in cardboard plates. Look like the facility is not entirely set up so not servicing properly.

    Location, price. Friendly staff.

    Stayed in July 2022

  • Reviewed: June 11, 2022

    7.0
    I cut my stay 3 days short. Changed over to Hilton for far better value
    • Business trip
    • Family with young children
    • Standard Room with One Queen Bed
    • Stayed 7 nights
    • Submitted from a mobile device

    Included breakfast didn't include a full breakfast. Only eggs,fruit,coffee . Buffet was off limits.. Gym didn't have towels ,cups for water. Equipment broken and old

    Clean rooms

    Stayed in June 2022

  • Reviewed: March 6, 2022

    9.0
    Very good hotel for spending your nights in CDMX
    • Leisure trip
    • Solo traveler
    • Standard Room with One Queen Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    the breakfast was not very good value for money and vending & coffee machines as well as the other elevator were out of order. Reception personnel was friendly but didn’t speak English and the service is rather slow- so some patience needed.

    very clean & modern hotel. there’s also large shopping centre across the street and hotel has a free shuttle service to nearby locations.

    Stayed in March 2022

  • Reviewed: January 6, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room with One Queen Bed
    • Stayed 1 night

    Decent business hotel, nice rooftop terrace but closed quite early!

    Stayed in October 2021

  • Reviewed: December 25, 2021

    9.0
    Great location and the friendliest staff.
    • Leisure trip
    • Solo traveler
    • Standard Room with One Queen Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Extremely friendly staff. Very responsible too, wearing face masks the whole time. Brilliant views from the terrace. I had a very enjoyable stay.

    Stayed in December 2021

  • Reviewed: October 19, 2021

    8.0
    Nice
    • Business trip
    • Solo traveler
    • Standard Room with One Queen Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Had to wait an hour for the water to be turned back on to take a shower

    Excellent staff. Very friendly

    Stayed in October 2021

  • Reviewed: July 4, 2021

    7.0
    Just what we needed
    • Leisure trip
    • Couple
    • Standard Room with One Queen Bed
    • Stayed 7 nights

    Missing some basic stuff such as a kettle (though you could get hot water and coffee downstairs), iron (I did not ask for one) It is a simple hotel with no closet, but as said above, what we needed if you are not going to spend more than the night there.

    Well located for what we needed (i.e. visit the area and meet people nearby) Despite the highway accross, and the windows not being sound-proof we could sleep very well Access to a mall just across in case of anything missing.

    Stayed in June 2021

  • Reviewed: February 21, 2024

    10
    For shorts stays, good place
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The food

    The staff

    Stayed in February 2024

  • Reviewed: April 26, 2023

    10
    perf
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    no

    like

    Stayed in April 2023

  • Reviewed: January 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed
    • Stayed 2 nights

    Towels were partially torn, and personnel could not accommodate needs (twin beds instead of double, payment requirements)

    Breakfast was small but sufficient, use of disposables is not environmentally too friendly.

    Stayed in January 2023

  • Reviewed: December 6, 2022

    10
    Exceptional
    • Travelers with friends
    • Standard Room with One Queen Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nice and friendly staff Very clean Modern facilities and furniture Good breakfast

    Stayed in December 2022

  • Reviewed: October 18, 2022

    1.0
    I felt cheated.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    it’s supposed to be Plus version of City Express hotel but the Plus means only change of color of rooms because the rest is exactly the same than no Plus version.

    Location

    Stayed in October 2022

Showing 1 - 25

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