The food was designed mostly for a European palate - especially the Creole and Thai, which should be spicier. A more regular buggy service would have helped, given the sheer size of the place and the frequent rain and hot days.

The variety of facilities and all-inclusive nature of these was very good. All aspects of service were excellent. The variety and quality of food was also great. The rooms were of a good size and well-appointed for the seaside context. The vast size of the resort was a surprise.

Stayed in April 2024

Waiter service in the bar was slow and sometimes not very friendly. Coffee at breakfast was lukewarm at best.

Location, access to marine reserve . Good snorkelling with some live coral and many species of fish. We also saw a turtle which was a bonus . Most of the staff were very friendly. The water sports guys were helpful and supportive on snorkelling trips. Waiters in the Sirius restaurant were particularly friendly and helpful.

Stayed in May 2024

Everything was just perfect for us as a couple.

The tranquility is good for a leisure time.

Stayed in May 2024

Noticed that couples and families were given lots of attention. A single person very much left alone. Had to make a big effort to get any attention for service. Not sure why. Another single lady told me she hadn't been able to get a drink as she was too shy to go to the bar or raise her hand. Had been there for 3 days! I had to go to the bar to get served to start with. Had to stop a waitress in the dining area to get tea at breakfast. Was never approached as couples and families were.

Beautiful hotel with lots of beaches. Plenty to do sports wise or just relax

Stayed in May 2024

Hard to say as there wasn't anything I didn't like

The resort itself is amazing. From the size of the room right down the cleanliness and hospitality were exceptional!

Stayed in May 2024

Nothing

Everything honestly

Stayed in April 2024

Rooms need upgrading

Excellent beach situated in a cove-dinner and restaurants food was really fabulous. However,rooms are bit old fashion. Services was great.

Stayed in April 2024

Nothing

Delightful authentic looking main area’s, very modern and comfortable rooms all with sea view.

Stayed in April 2024

No flusher in the toilet

Kindness

Stayed in April 2024

Nothing

Close to the airport, activities included

Stayed in March 2024

Le Serius restaurant very poor. Staff in general were unhelpful. Breakfast always had dirty tables and staff attitudes poor

Location and beaches are fantastic . Sanjay manager of Italian and seafood restaurants was fantastic as were his staff. Sheila in housekeeping was also great

Stayed in April 2024

The rooms are not new, but we did not mind, as long as it’s clean. I guess it still could benefit from a better cleaning service though, just to make it impeccable.

The property is gorgeous. It has 3 big beaches, a SPA, restaurants, pools, sports center…A really nice resort! Friendly staff, the cuisine was excellent, copious breakfast, themed dinners.

Stayed in January 2024

Location, location, location. Staff extremely helpful & friendly too. Loved our stay

Stayed in March 2024

Room. We are shocked that the receptionist sold us a room with a non working air conditioner. We arrived at night after the 18h flight & found a huge cockroach near the safety box. I've asked to be handled immediately, but unfortunately they said it's late, they going to handle it tomorrow, as we are going to change to another room now for sleep - < 10am because it would be another guests coming for c'in. We're really disappointed as if we let the cockroach for the next day it would be gone already. During our stay, especially my wife, she didn't feel comfortable at all. We really hope that in the future, this kind of gesture won't repeat anymore, as we would like to come again next year. Breakfast. Please be more organised for breakfast ( fruits sections ), always empty, the fruit employee was so slow ( a lady ) while the line is long, while another gentleman more well prepared cutted all the fruits in advanced & ready in the plastic boxes. Dinner. Need more improvement for dinner, as we've noticed, if the breakfast's more organised & more tasty, the dinner's tasteful. During our stay for 2 weeks in any other Beach Combers, 4 nights in Shandrani is the worst dinner as tasteless & poor organised for dinner organisation to have a table.

We love 1 of the beaches, which is very quiet & unlimited access for snorkling as so much live corals & beautiful fishes. Please don't give a limit access for snorkling ( like a net ) & neither the nautical sports like jet skiing / others as it'll destroying the corals automatically chasing the fishes away as this is the main reason we stay in your hotel as other guests as we met & discussed on the spot. We really appreciate having a separate section for breakfast away from the family section, as we wish to have the same access for dinner. It's a very good idea to separate couples with no kids being separated from family noises as we are looking for quitness during our stay. As we've chosen & planned to stay in your resort in the future every year.

Stayed in February 2024

Suggest a quiet area as on a few days could not get away from very large groups .

Rooms were very good ,resort is quite large but facilities were excellent . Considering the resort was full most of the time we were there they offer something pretty special .The staff make it what it is, management are visible every day .

Stayed in March 2024

Buffet is a bit disappointing, as well as cocktails (no fresh fruits).

Amazing staff, very friendly and helpful. We were staying with a baby and as we were catching a late evening flight on our last day the staff allowed us to keep a room which was extremely convenient (thanks again!). Great infrastructures, beach and room is comfortable and clean

Stayed in March 2024

Just looking a little careworn in parts now in room/bathroom/thatched roof. Bathroom was up & down 2 wooden steps so care is needed at night if you wake up to go to the loo. But it didn’t spoil our short stay

Beautiful position near 3beaches-just a few steps away. Near airport so you do see some low planes. Lovely pool also. Thai restaurant Teak Elephant ( free but need to book) was amazing. Thanks to Brian our waiter !

Stayed in March 2024

Not much choice for lunch, only buffet or 1 restaurant. Unfortunately there’s no ice cream or snacks that can be bought for during the day between meals.

The size of it, 3 beaches, the variety of restaurants for dinner.

Stayed in February 2024

Restaurant availability was disappointing. We were there four nights and tried to book the restaurants just when we arrived but there were all fully booked. Apparently booking 4 nights in advance is not enough! You may want to try and book them before travelling! The buffet restaurant is ok, but repetitive after a couple of days.

The resort is big and has a lot of customers but you do not have the feeling that the beaches or the pools are crowded. It has three different beaches, which is really nice depending on what you want to do (quiet bay, open ocean beach with big waves) They have plenty of water activities, all are for free (stand up paddle, water ski, kayaks...) and booking is uncomplicated. You do hear the planes from time to time but it is not really a disturbance. At the first sight you notice that the hotel room needs renovation, but in the end you are mostly outdoor and it is fine.

Stayed in February 2024

Realy nothing. Everything is positive.

Fantastic place! Magic location, kind staf, highost level of profesionalism of managament. Airport is close, beach is beautiful. You have everything on this wonderful place. Bravo!

Stayed in February 2024

Aircraft flying overhead - noisy at times when flying directly over hotel

Close to the airport Best meal was at the Thai restaurant! Our room 113 was nicely positioned…

Stayed in February 2024

I wish the shower was bigger

We loved the food, incredible choices. Best buffet food I’ve ever seen at an all inclusive, and the sit down reservation restaurants were even better. Unique beaches everywhere you look. Friendly dogs on the resort which was a plus

Stayed in January 2024

Staff was very friendly and helpfull,

Stayed in February 2024

Reservation for restaurants is a must. Need to be done with days in advance. Not all restaurants are family friendly

Great family friendly hotel

Stayed in February 2024