What I did not liked was, that I made the reservation for $284.81 and paid for thru Booking.com I was supposed to pay city tax at the Riad when I arrived I was told by Senaa the receptionist that I need to pay $16.24 for city tax and she charged my card $336.96 I have been trying to get reimburse but I was told via WhatsApp to contact Booking.com because no money was withdrawn. I contacted booking.com twice already and keep getting an automated message to send copies of all receipts which I did already twice, and it has been over 1wk and nothing has been done by either party. BEWARE WHEN THEY ASK TO COLLECT THE CITY TAX AT THE RIAD.

Nice staff everyone was very nice

Stayed in May 2024

I loved the family atmosphere and the way we were made so welcome. The staff were extremely helpful and Omar paid us great attention and gave us great advice regarding having a Hammam and massage. Noel gave the most wonderful Hammam scrub and massage an experienced I will never forget. There was no rushing and great attention was given all the time.

The property is one of the smaller Riads but this did not stop it being a lovely property. The beds were comfortable and the towels were changed daily.

Stayed in May 2024

Terrace seating could have been more comfortable.

Had better breakfasts elsewhere as not much choice. The location was perfect and very central.

Stayed in May 2024

Perfect location near to everything but very quiet to stay great for a good nights sleep.

Stayed in May 2024

This hotel really gives you a unique Marrakech experience. A special thank you to the staff who were exceptional.

Stayed in April 2024

The staff are so helpful and kind. The location is near to all retaurant and square.

Stayed in April 2024

-

Nice roof top, good located near the main square. The staff was always very friendly and supportive.

Stayed in March 2024

Breakfast to late at 0830 if going on organised tours that start at 0900 from a location you have to walk to. Needed more working space, dressing table ,etc Bedroom seating uncomfortable .

The staff were all excellent,especially on reception they helped us along, gave directions. Contacted airport and tour transport. Arranged luggage transport out of medina area. Brilliant

Stayed in March 2024

None

Clean, traditional, beautiful Riad in an excellent location (Medina around the corner and rest of the attractions in walkable distance. Staff willing to help and help with arranging transfer to the airport.

Stayed in March 2024

Walk down alleys to reach it.

Pretty room. Excellent location for medina!

Stayed in March 2024

Almost the same version of breakfast, I’d appreciate a little of vegetables. At least No ability to pay with a card at the reception Hammam didn’t work and I got that notice on the same day.

Cleannesses, spaciousness🥳, the staff of the hotel.

Stayed in March 2024

Nothing particular

The staff was really friendly and nice The location was really good

Stayed in March 2024

We were told before going through booking chat that breakfast starts at 8am but it was from 8.30am so we missed them and had to buy food everyday as normally the excursions start earlier (and we paid for breakfast included). We had nice and quiet neighbors in the other rooms but still you can hear everything from your bed. If you normally have problems with noises, I recommend to come soundproof prepared! (You can hear morning praying, street cats etc, but is also the enchanting part of the local experience!)

Almost everyone from the staff has been exceptional! We had our excursions very early in the morning so the young man from the kitchen staff one day prepared a quick “take away” meal for us few minutes before leaving. First night, the youngest man from the reception, came to pick us up from the taxi drop point as we were 2 girls alone at midnight. And the woman last day helped us to print our flight boarding passes at the last minute! Very thankful that we had all of them during our stay! The riad has also a beautiful rooftop and a very delicious breakfast! Room was very nice and lovely decoration, very clean and well equipped with all basic necessities.

Stayed in February 2024

Could be more active to reply to message prior the stay but otherwise everything was great.

Staff were very nice, friendly and helpful with sorting out activities.

Stayed in February 2024

The bed was a bit too firm to my liking.

Great location close to the main square. The riad is nicely decorated. Friendly and helpfull staff. Breakfast was good. We had a very pleasant stay.

Stayed in February 2024

they don't provide with toiletries (toothpaste shampoo etc) is not a big deal you can buy some toiletries at the small stores in the medina!

The location is incredible, you can walk to many tourist places! The staff was very friendly and the breakfast was very delicious! The room was big and the bed was very comfortable! It was also very quiet at night.

Stayed in February 2024

Room was tricky to access with the door not fully opening due to the bed being in the way. We were travelling with rucksacks which were tricky to get through the door. Breakfast was quite small compared to all other hotels on our trip. Two pieces of cake and three small crumpets between two. No fresh orange. No tea. Just sweetened coffee.

Location excellent. Nicely kept riad very close to the main square. Very very helpful staff. Lovely cat also lives in the hotel. Staff allowed us to take breakfast early at 8, rather than 8.30, so we could eat before our flight. Great hot shower.

Stayed in December 2023

Everything about them was absolutely amazing.

The staff are wonderful. My words can't tell our marvellous they all are.

Stayed in December 2023

N/A

Amazing location only 3mins walk to the main square. All the main sights are within walking distance of the accommodation. The staff are extremely helpful and friendly and willing to help with anything and everything. They helped me set up my local sim card in my phone and with directions to places we wanted to visit. They also recommended the best places to eat authentic tagine and where we could buy fresh fruit! As well as help with where to buy souvenirs from and the costs (so that we do not get ripped off - so kind!) We would absolutely stay here again. Thank you so much Chakir and Khadija for making our stay with my Mum so lovely, we were both very happy with everything and you both provided us with such a warm welcome!! Breakfast was lovely and the room was cosy too!

Stayed in November 2023

Great atmosphere and location

Stayed in October 2023

Stayed at Riad l’heure d’été for one night and it was a nice experience. Breakfast was the standard Moroccan version, of course and nothing beat the experience of having it on the rooftop, coupled with fantastic weather! I should add that it’s easily accessible from the main roads and there are helpful guides on the way if you get confused at any point (easier to ask for directions to the street than the riad itself). The riad seemed safe with 360• video surveillance and even though I checked in super late (almost midnight), the process of confirming my booking was smooth and quick! Important things to note: rooms were clean, cooling system worked perfectly and despite the small size of the rooms, it still didn’t feel cramped.

Stayed in September 2023

location, friendly staff

Stayed in October 2023

Nothing all was good

1st visit to Morocco and what an amazing welcome. The staff were exceptional, nothing was too much trouble. They gave us tea on arrival and also a map and told us places to visit. When we were unsure where a meeting point was they took us to it. The Riad was beautiful, traditional and fab air con. A lovely roof garden where we are breakfast and also used the jacuzzi after a full day of sight seeing. Perfect location, peaceful but only a 5 minute walk from the main square. Highly recommend and will definitely be staying here again.

Stayed in October 2023

Perfect, perfect, perfect.

Stayed in September 2023