Location is very convenient for everything. Airport buses come inside the hotel premises to drop/pick up.

Stayed in May 2024

The room was fine for me as a solo traveler but would have been small for a couple, hard to fit your luggage in

A good location and for Tokyo the price was good for this hotel, all the extra amenities you can choose are a bonus

Stayed in June 2024

Small rooms, kind of run down a bit. We've stayed here twice before, in 2013 and 2017, and the hotel shows its age. But still quite acceptable.

Convenient location. You can take an airport shuttle directly here from Haneda. Lots of great restaurants and shops right out your front door and to the left.

Stayed in June 2024

The bathroom spell

Hotel was great just have a bad smell in the bathroom area. Overall great location and great housekeeping staff.

Stayed in June 2024

Some (international) staff have a much lower morale and negligent attitude, compared with their Japanese colleagues. Understand the policy is check in after 3pm. However, there is no need to "provide" the 1000 yen per hour / membership early check-in option with a cold tone. No, thanks.

Location: 5min from Shinjuku terminal. Airport shuttle bus picks you at the hotel entrance. Flexible bathroom supply at the lobby.

Stayed in June 2024

The cleaning services were strange. One time they left some medicine packaging in our room, another time they only replaced one towel, there was always something weird. To the staff's right I'll say that after we talked to them, the weird things stopped and the room was cleaned flawlessly

The location was great, very close to several subway stations. The room was small but didn't feel cramped at all, it was pleasant and comfortable. The staff were super helpful whenever we needed something

Stayed in April 2024

Breakfast could have a few more continental options

The location is great - right near Shinjuku JR and metro lines. Rooms are clean and practical. It was very quiet considering the central location

Stayed in June 2024

Bed and pillows were hard. No check in till 3pm was too stringent.

The shower was hit and strong !!!! The added toiletries available from foyer were a plus. Staff were friendly and available at all times

Stayed in June 2024

N/A

the reception

Stayed in May 2024

Pillows were very soft and walls were very thin so we could hear people talking in the hallway.

Location was great. It was located very close to train stations and many food options.

Stayed in May 2024

The room was smaller than I expected.

The location is convenient, close to public transportation, shops, coffee shops, restaurants... The room is small but clean.

Stayed in June 2024

Nothing

We spent 4 nights at this hotel and it was great. It was located just around the corner from Shinjuku station where we used the Yamanote line to get around most of Tokyo. This area was also filled with shops and restaurants. It was right opposite a food court that does vegan food as well as the usual choices, which was really handy as a vegetarian getting themselves orientated on their first day in Tokyo. The rooms were clean and while a little small (this is expected in Tokyo) it was big enough for what we needed. It was helpful that the hotel had considered spaces for where to put your luggage as well. There was an amenities bar in reception where you could get as much of anything you needed including things like moisturiser, face masks and green tea. The staff were very friendly and helpful. They helped us with filling out shipping forms for our luggage and calling restaurants for reservations. They spoke very good English too. We didn't have dinner here or go to the bar, but the breakfast was good.

Stayed in May 2024

Too expensive

Spacious

Stayed in June 2024

Pillow too small

Good breakfast

Stayed in June 2024

Too far to walk to main malls

Location!!!!!

Stayed in June 2024

Nothing I can think of.

The proximity to train station and hence to all parts of Tokyo, Shinjuku area for food and shops and convenience of having the Airport Limousine Bus service at the doorstep. Staff were polite and efficient and cleanliness of room well maintained.

Stayed in June 2024

The staff spoke limited English, a bit challenging to communicate with them. Lead time to forward luggage to airport is three days, kinda defeats the purpose unless you're staying at the hotel for a week or so. We only stayed for 3 nights, so by the time we arrived, it was too late to forward the luggage. The room was a bit small however we were able to slide our large suitcases under the bed.

Location, very convenient as it was very close to the train station, less than 5 minute walk. Airport limo bus also stops at the hotel. Although we couldn't use it as they limit only 2 pcs of luggage per person (we didn't know until we tried to book). Liked the amenities provided, face masks, toothbrushes, toothpaste, razor, shaving cream, cleansing oil, cotton pads and foaming wash.

Stayed in May 2024

I wish more of a variety of restaurants within the hotel, maybe laundry facilities on each floor would have been nice also

Location wasn’t too bad, convenient, close to train stations, restaurants

Stayed in June 2024

be sure to select a large enough room in advance (rooms in Japanese hotels can be small)

Stayed in April 2024

The room was very compact & the bed was right up against the wall.. so access to one side of the bed was limited.

Convenient location, close to Shinjuku Station. The room was very clean, comfortable & basically functional. The staff were helpful & the room amenities were very generous. Eg. shavers, cleaning cream sachets etc

Stayed in May 2024

Location is perfect if you want to travel to the popular spots in Tokyo. It's also relatively near all 3 major konbini. Service is good for its price & room is spacious too.

Stayed in June 2024

Breakfast selection was good!

Stayed in May 2024

price

cleanliness and location

Stayed in May 2024

Small room

Good location

Stayed in May 2024