169-0073 Tokyo-to, Shinjuku-ku Hyakunincho 1-4-15, Japan
#654 of 1,386 hotels in Tokyo
Guests' ChoiceBased on 1019 hotel reviews
8.0Cleanliness
8.3
Comfort
8.2
Location
9.1
Facilities
8.5
Staff
8.5
Value for money
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 12, 2024
Alessandro
NorwayCould be cleaner
Quite central, easy to reach from the public transport, very nice view from the commons space
Stayed in June 2024
Reviewed: June 2, 2024
Graciela
AustraliaThat after check out we can be sitting in the commun area
I like the most the things..good location, clean nice commun area and room., free Te coffee. The commun area is nice . I really recommend this place
Stayed in May 2024
Reviewed: June 1, 2024
Kieron
United Kingdom+ Pillow could have been softer (less a criticism and more a preference). + You do have to leave your keys if you are going out (though I did not have an issue with this).
+ Good location near stations and Korean town. + Loved the futuristic look of the capsule pods. + Nice lounge area providing a fabulous view of Tokyo.
Stayed in May 2024
Reviewed: June 1, 2024
Rousselot
SwedenCleanliness of the men toilets and bathrooms was not optimal. A tad expensive for pods, but can be explained by the location.
Concept is well executed. Cleanliness of the woman section was great, the men section was less clean though. The pods were very comfy and the staff very helpful. The reception/coffee area has an amazing view and the location is great.
Stayed in June 2024
Reviewed: May 30, 2024
Cristea
RomaniaIf you wanted to sleep late, it was quite uncomfortable because the staff was cleaning the room starting 10 and the noise was quite unpleasant.
The location was perfect for exploring Tokyo, close to the Main Metro line, it was clean and well organized, the common area was big enough to relax and ,chill a little.
Stayed in May 2024
Reviewed: May 29, 2024
Kirby
United States of AmericaThe padding for the mattress wasn't very soft and since I'm a side sleeper it caused me to wake up several times to readjust and get comfortable. The pajamas provided only went to "L" sizing and barely fit me (6'4" tall). The pods aren't as sound-proofed as expected and the opening cover is just a pull-down screen. If the other people staying there aren't considerate of the noise they're making, you will hear them quite easily.
Conveniently located about 2 blocks away from Shin-Okubo station, and around plenty of amazing places to eat. The showers and toilets were spacious, and the bed was big enough for me to fit (I'm 6'4"). The showers and toilets were also quite clean considering they are shared spaces constantly being used. The whole building felt modern and secure; it was perfect for an overnight stay back in Tokyo before leaving the next day.
Stayed in May 2024
Reviewed: May 28, 2024
Tobias
Czech RepublicMattresses are thin and the pillow is a bit strange. The elevator system is a little inconvenient.
Great location. The common area is great with free coffee and a nice view.
Stayed in May 2024
Reviewed: May 28, 2024
Laryssa
AustraliaThe absence of benchs or chairs next where the lockers are. So, to take out your clothes and toiletries was kind of difficult have to stand while looking for things.
Very Clean, organized, good location.
Stayed in May 2024
Reviewed: May 27, 2024
Rizanul
Indonesiaonly the lift that make me confuse sometime..lol
Close to the station n many restaurants
Stayed in May 2024
Reviewed: May 27, 2024
Agne
LithuaniaNothing to declare
Location, cleaned and spacious capsules, nice staff, free luggage deposit
Stayed in May 2024
Reviewed: May 26, 2024
Robert
United States of AmericaPillows were not the most comfortable
New, clean, excellent location, excellent price, great service,
Stayed in May 2024
Reviewed: May 23, 2024
Shafar
MalaysiaThe pillow
The location is very convenient. Close to Yamanote line
Stayed in May 2024
Reviewed: May 21, 2024
Ninah
ThailandThe shower room and dressing up area seems to be run down a bit since I came last time.
The location and the darkness of the pods. I also like the mattress & pillow, which is not too high.
Stayed in May 2024
Reviewed: May 20, 2024
Goh
SingaporeWater dispenser at level 8 occasionally couldn’t dispense out water
Location of the hotel to the metro
Stayed in May 2024
Reviewed: May 14, 2024
Erika
ItalyIt’s prohibited to set alarms The lockers were small
Everything was very clean and it was located in the Shinjuku Korean town, close to the subway
Stayed in March 2024
Reviewed: May 13, 2024
Adriel
NetherlandsMany people snoring like monster and they are not soundproof and sometimes they do not respect the rules. But the rest is awesome, come back again for sure.
Everything is easy going and the people are so kind.
Stayed in May 2024
Reviewed: May 13, 2024
Agnieszka
PolandI have to admit, that bathrooms were not my favourite part. Each could be closed, had some shelves for your cloths/cosmetics, but the seals/gaskets were covered in black mold and in some cabins there were not attached to cabin but thorn apart and hanging. And in few cabins, the shower head hanger was not working and i was unable to set the shower head on desired height.
Great location, very close to train station and with plenty of shops around. Everything was clearly explained by the helpful staff and we didn't have any issues with moving around the facility. Lounge is great, with magnificent view. Capsules are clean and cosy. We felt safe and satisfied - for this price i thik this might be THE BEST accommodation option if you are looking for a place to sleep and you plan on exploring the city during the day.
Stayed in May 2024
Reviewed: May 13, 2024
Tiarna
New ZealandSometimes loud in the capsule room with drunk people coming back etc
Free PJs and slippers Bed cleaned everyday Free tea and coffee Central location Lock boxes
Stayed in April 2024
Reviewed: May 13, 2024
Nattaya
ThailandSome staff is not friendly without smile.
The place is clean. There are free drinking for customers with large space for working.
Stayed in April 2024
Reviewed: May 10, 2024
Jack
AustraliaInconvenient to go from level to level regularly for reception, showers and rooms.
The common spaces were great and inviting, especially Level 8 with views of the surrounding area
Stayed in May 2024
Reviewed: May 8, 2024
Katie
United States of AmericaIf you have trouble sleeping on a firm/hard mattress this might not be the place for you. Personally I didn’t have any issue but I don’t have any back problems etc.
Very conveniently located from the train station only a 3 minute walk. Very clean and extremely friendly staff. The storage area for your luggage is in the room next to the sleeping area so you aren’t disturbed by people coming, going, or going through their bags. The lockers lock and store quite a bit of stuff. The hangout area on the top floor has wifi and tons of outlets and seating space. Bathroom was also nice. Each pod has a shade that can be pulled down for privacy.
Stayed in April 2024
Reviewed: May 7, 2024
Vi
United KingdomStaff was not very happy.. having the shower on a different floor is a bit frustrating. Also, the key had to be returned to the reception every time you leave the building (can be a good thing, but also frustrating).
Clean, comfortable, provided toothbrush, toiletries, pj, towel. Nice lounge area at the top floor with a stunning view of Shinjuku
Stayed in April 2024
Reviewed: May 1, 2024
Franco
GermanySmell from the toilets and showers. Not enough ventilation. They have a legend. Staff is like shadow. Horrible, only because of them the place has salvation. They shouldn’t be like shadows
Location. Workers very nice and polite.
Stayed in May 2024
Reviewed: April 27, 2024
Lu
United States of AmericaSleeping cabine can feel a bit hot and suffocating when curtain is down. Men’s cabine is hot
Easy to get to from the airport Capsule experience
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content