The only thing I can complain is the room size, it was really narrow and if you hace large luggage its a bit difficult to open them. But again, Its Japan and room sizes tend to be small

It was literally above the metro station which was really good. The hotel room was comfortable and clean, the bed was really comfortable. They give you slippers and pajamas which they change every day.

Stayed in April 2024

Not much to dislike except the shared lift but that was only an issue when you're busting for the loo 😆

Another great place to stay. Excellent staff and facilities - breakfast options not as good as Kyoto though. Lift access was a bit average sharing with mall but close to train, food, restaurants, shops, and the best cake shop right downstairs. Big spacious rooms and excellent bathroom facilities.

Stayed in April 2024

Nil

Good location and good breakfast.

Stayed in March 2024

Staff couldn't communicate in English.

Stayed in November 2023

There’s no issue with the hotel. As I stayed for almost two weeks buffet breakfast can lack variety but this is just my personal opinion, but for travelers who stay for a few days it provides good selection of breakfast. It’d be great if they can offer more selection of fresh fruit but I also understood the hotel try to minimize food waste.

Location - just off the Keihan line or JR and walk across to take an elevator to the hotel and extremely convenient. Easy to get to Kyoto or downtown Osaka. Also easily walking distance to Osaka castle, easy access for shopping and restaurants etc. My single room is spacious enough, clean and the bed was comfortable. Buffet breakfast is good too.

Stayed in November 2023

Nothing - it was great

Location and breakfast were great!

Stayed in November 2023

Excellent location at north exit of train station

Stayed in November 2023

The room was a little bit outdated, but comfortable

Very good breakfast

Stayed in September 2023

We booked for 3 nights and the last day of stay, we had to leave early due to our flight was in the morning therefore we couldn't have breakfast though we paid for breakfast throughout our stay. There was no refund nor able to provide simple packed breakfast for takeaway. Would have appreciated if especially the kids could have something to eat before departure.

We were there for holiday and it's situated just by the train station which was convenient. Hotel is worth the stay. Kids loved the room and facility.

Stayed in September 2023

Spacious, next to station

Stayed in September 2023

Staff didn’t have knowledge of local area or facilities when I called. I think this is important for customer servuce

Expensive considering other alternatives

Stayed in August 2023

Good

Stayed in September 2023

The check-in machine at the reception is hard to use.

location, early check out

Stayed in August 2023

Nothing in particular.

Located right above Kyobashi station

Stayed in July 2023

Close to train stations.

Stayed in July 2023

You can hear the trains from the window. Although I guess that is the trade off of booking a hotel inside the station.

I really like the location because I had business at Tsurumi Ryokuchi in the morning (parkrun :). This is the only hotel that has a direct line to that place. Also, it is literally in the station, although not the Nagahori subway where you have to walk 7 minutes to the platform. But JR and Keihan are literally in front of the hotel. The price is reasonable and good value for money. Hotel is fairly clean and the staff really try clean it (observed them doing their job and they are not just passing by pretending to clean).

Stayed in June 2023

The fact the property has no spa, sauna, gym or pool. I mean they couldn’t have included even one of these things?

Central location to trains

Stayed in June 2023

OK. Tried once and didn’t return.

Stayed in April 2023

It's not a HUGE issue but if you are from an English speaking country, get ready because the staffs don't speak English so be prepared for that. They do have a machine for you to check in but if you have a complaint, it's going to be a struggle. I asked if they have a clean up/don't disturb sign and they had no idea what i was talking about. I even showed them a picture of what it is and they were still confused. However, they tidy up your room every day at noon, so for those wanting there room cleaned, that problem is solved but if you want no disturbance, well good luck. You'll have to tell the staff that you don't want your room touched and they will follow through. But, again, good luck with the language barrier. Yes, i know it's Japan and they only speak Japanese so make sure you bring your translating app with yall.

The location is awesome. Sort of in the middle of most attraction places. It's connected to the station, so as soon as you get off Kyobashi station, BOOM! Your hotel elevator is right there to take you up. The staffs are super nice. Lots of good food around that area as well. The rooms are so nice and so clean. The bed was comfortable and the bathroom was neatly furnished. What's even nicer is that they have a money exchange machine right by the reception desk of the hotel, so no need to travel far to get your cash. When it ran out of money, they were able to refill it right away for me, so thumbs up for that.

Stayed in May 2023

the room is a little small with very tight spaces to access the big luggages.

location is superb

Stayed in April 2023

room was too small for two beds. We are back to the hotel after one overnight trip. Requested a bigger one with more money. Great room now.

below average

Stayed in April 2023

Close to the station, great amenities.

Stayed in March 2023

The electrical shut down for maintenance after midnight and the aircon was off but it did not affect much due to cooler weather on the day I stayed.

The location is good as it is near my office so I can walk over to the office instead of using public transportation. The breakfast was good as I was expecting a simple breakfast but it turned out that the breakfast spread is pretty good. Overall good experiences.

Stayed in March 2023

Reception would not provide me with an invoice of payment. They said Boking.com should do this. Booking.com said that the hotel should have provided it, which I agree with.

Close to train station.

Stayed in February 2023