3 of the 4 washing machines that were available to guests were not in working order. The built-in dryer in the 4th one hung up and damaged my clothes. Unfortunately, the hotel did not take responsibility for this.

I really liked the atmosphere in the hotel. The staff was friendly and helpful. The ground floor and the rooftop were great for chilling and had a great vibe. The provided cosmetics in the hotel were high quality, and the rooms were also very nice and spacious. The food in the local cafe was quite good, but only the drip coffee was available back at the time of my stay.

Stayed in April 2024

The room was comfortable, the location very good for Tokyo, and the breakfast was perfect....simply options and very tasty.

Stayed in April 2024

Shower plumbing was a little smelly. Bed and room was small but that’s pretty standard for Tokyo. Not enough pillows. Area had very limited food options for families in the evenings.

Staff were incredibly kind. The communal room was spacious and had fantastic facilities. The cafe was open quite late which was really handy when we arrived the first evening.

Stayed in April 2024

Friendly staff, free beer and great public spaces

Stayed in April 2024

The rooms are really tiny.

The hotel was super pretty and the common areas are very fun. You get daily cleaning and fresh towels.

Stayed in May 2024

We were asked to pay extra for our 5 year old's breakfast, even though he was included on the hotel booking.

The large open plan room was great for our family, and beds were cosy. The projector and screen made our kid very happy! The breakfast was delicious and healthy.

Stayed in April 2024

The AC unit was kind’ve noisy/rattling. Room was stuffy when AC was off. Wished there was Netflix on TV - not a huge deal though.

I loved the neighborhood and proximity to the beautiful park. Super comfy bed. Staff was so so kind! Good vibes all around. Room was huge for Tokyo standards.

Stayed in April 2024

unfortunately, the number of glass might be limited so if you are lucky you can use the glass in the kitchen, but be sure to quickly wash and place it back afterwards. it would be great if the hotel provided paper cups tho.

there's a pool table there which is very fun to use. there are also a lot of board games and books. the cafe is open in the morning and the breakfast menu is quite nice. overall fun experience!

Stayed in March 2024

Location's more on a quiet side. Its in the quiet neighbourhood northwest of Ueno, but only 20 to 30 minutes away from the big popular places such as Akihabara or Ikebukuro. Nothing to really dislike, the quiet neighbourhood is great for relaxation.

Bunk beds were roomy. Several floors of shower/washrooms. So if one needed cleaning you could find a cleaner one. The lounge area was great addition, with the large TV. Breakfast was ok, I honestly found going to one of the local shops a bit more of a bargain. Locker storage was ample in your room. Staff was attentive and allowed me to go back into my room and search for a lost possession.

Stayed in April 2024

NA

dorms are spacious for Tokyo. facilities are clean. lockers are provided in dorm for luggage.

Stayed in April 2024

The first room I was allocated smelled like old clothes, they happily relocated me to another. The decor could be nicer.

Nice comfy beds and helpful staff.

Stayed in March 2024

Slightly larger room for two people.

Location was close enough to the railway station.

Stayed in April 2024

Quiet and nice niberhore

Stayed in April 2024

People that stay in the same room is not friendly and quite rude

Good service by staff. Facilities were excellent

Stayed in April 2024

Staff are v helpful. When we had an issue with our room we were upgraded promptly for zero extra cost, ended up getting a lovely one. Guy behind the bar struck up a conversation with me which was really nice too.

Stayed in March 2024

We only wished, they would replenish the coffee in the room each day - this felt a little cheap.

We enjoyed staying here. The location is great with easy access to two metro lines, also close to restaurants and parks. The hotel is modern, the staff friendly. They have a free beer happy hour for one hour every day. We drunk many a free beer - great! Also, the coffee here is great and not overly expensive. The rooms were clean and modern, but a little small - which is normal for Japan esp. Tokyo. We'd stay here again.

Stayed in March 2024

The staff are Great! Very helpful.

Stayed in March 2024

The beds were a bit noisy

It all starts in the outside, it was beautiful. They had some nice greenery and when you go inside you are greeted by very nice staff. Everything was clean, there was a very big lounge area with a big kitchen. The beds were nice and the shower/toilet were also good. I did not try the food, but the little restaurant looked cozy and it smelled good. The staff were really nice, they showed interest and helped with everything they could. I could leave my bags before check-in and after check-out to go out and explore. It is really close to Ueno park and Ueno zoo and the neighborhood is so beautiful. I love the small streets with the small houses, all of them different, all of them beautiful. I’m very happy to have started my journey through Japan in this nice Hotel.

Stayed in March 2024

My room was very tiny, Washing machines were always busy

Vibes, Location

Stayed in March 2024

Far, “semi-double”, shared bathroom

Friendly welcoming clean

Stayed in March 2024

My room was right by the smoking balcony, so I could often smell the smoke into my room. Also, the cleaning of the room wasn’t very good. They only cleaned every thrid or fourth day, which is fine, but I’m not sure how often they actually changed my sheets. I found out at least once they did not change my sheets.

The big rooms, being close to Ueno and their breakfast.

Stayed in February 2024

The mobile access app said the 'beauty room' had a massage chair, but it didn't, which was a little disappointing as I would've loved to use a massage chair while there. But, this was ultimately no biggie.

The location was really nice - it was a quiet area and quite residential, but only a very short walk to Ueno park and the shopping areas across the park, as well as the shopping areas north of Nezu are not too far (i.e. Yanaka Ginza). The staff at Hotel Graphy were very friendly and helpful. The room was tidy and big enough for two to stay comfortably (a little rare for Tokyo!). We didn't eat at the cafe/restaurant but it looked really nice.

Stayed in March 2024

Pleasant and comfortable hotel with a nice and friendly atmosphere and helpful staff. Very good breakfast!

Stayed in March 2024

Super clean room with great amenities, excellent staff, good food, and a great, very quiet location.

Stayed in March 2024