Some of the things I would like to highlight- 1. The restaurant staff while being polite perhaps need a bit more training on how to handle guests. There were bunch of times when we had to struggle to get their attention to get something served. 2. While I do not want to specifically comment on the spread of food available during breakfast and brunces, what could have been done better is to have the food warm. I was surprised to see while a lot of dishes were kept on hot plate , the hot plate wasn't turned on, so all the food was cold. 3. Air conditioner in our room wasn't very effective and we had to ditch the blankets to compensate for the heat.

The overall property was good, with a large area for guests to indulge in leisure walks. The key thing to note is that the property is a bit secluded from the city, so you will have to be pretty much self-contained on the site. So if that is what you are looking for then this is the place for you, but if you want to hop in to the city once a while , check our other places in the city than its hard to get in the city as its quite a distance. The landscaping done within the property is also very nice.

Stayed in October 2024

Beautiful grounds with lush garden and a pool. The walk to the jetty was really nice!

Stayed in October 2024

Love the nature style facilities.

Stayed in September 2024

Ala carte meals takes ages to be served

So many activities without leaving the need to travel.

Stayed in September 2024

Curtains towards balcony had black stains probably from the door locks. No true first aid kit available on site with bandages. I needed that but it was overall very difficult to source in the pharmacies in Manado. English speaking was very limited with the front desk staff - it seems only one person was somewhat fluent. It was, however, not a problem for us. We would stay again any time.

Everything working in both of our connected rooms, friendly staff, well maintained garden and area. Good selection of breakfast choices. We do not relate to the many poor reviews and were very happily surprised. We extended our initial 3 days with a further 5 days.

Stayed in July 2024

Liked the diving package, sites and staff

Stayed in April 2024

Conceptually a great resort but poorly maintained, cleanliness was not up to standard.

Beautiful location, nice swimming pool/spa, within walking distance jetty, only 10 minutes by boat to Bunaken Island and in-house snorkelling/diving facilities.

Stayed in February 2024

Needs a proper uplifting and more service

The place is amazing but pretty worn out. The jetty pool and garden were well kept.

Stayed in February 2024

Nothing

Spacious and comfortable rooms, legendary Indonesian hospitality, beautiful forest area outside of town.

Stayed in August 2023

the hotel did not allow our boatman to access the pier of the hotel. We had to go around and access another location much further away, which was inconvenient

the pool area is very nice

Stayed in August 2023

The restaurant should be better. The breakfast is good but evening buffet very poor taste. Don t understand because the hotel would be top with better food

Beautiful setting and wonderful atmosphere

Stayed in July 2023

The food needs certainly improvement ; one can not change money at/in the hotel ; it's quite a bit out of town and private transport quite expensive

The room , the swimming pool , the friendly staff , the dive center

Stayed in May 2023

Difficult to.open the room door

Very helpfull because I'm disabled person

Stayed in May 2023

1. Rooms could be more clean 2. Beach was not cleaned 3. It looked like either there was not enough staff to manage the property, or it was off season, or management is not interested to make this property even nicer than it is (outdated)

1. Hotel property itself 2. Greenery 3. Food at the hotel 4. Staff wat the bar/restaurant

Stayed in January 2023

All good

Staff very helpful no problems food good breakfast was great lots of choices

Stayed in March 2023

the hotel is a little dated - aircon had some dripping. food is also served really slowly (but typical of manado). finally the place is out of the way so be sure to drive/ arrange private transport and there's not many food options nearby + the hotel doesnt allow for delivery so just be aware of that.

the beds at grand luley are amazing! had really deep and comfortable sleeps in my time here - even better than 4 points at Sheraton Manado which I moved to after my stay here. i also highly, highly recommend the massage - one of the best i've had and i've had many massages across Asia! it also offered many different diving and snorkeling options. good base if you want to explore the small islands around the area.

Stayed in December 2022

Pool area a bit run down since my last visit.

Lovely location looking towards Bunaken, Siladen and Manado Tua islands. Comfortable, clean room. Staff always friendly.

Stayed in November 2022

Services a bit slow...including check in process.. Dining room not so convenient, slow service, cleanliness etc.

Premises....huge complex...large open space...beautiful scenery. Kind staffs, clean bedroom.. Nice environment, clean air,quiet, ideal for escape.

Stayed in August 2022

Major issue, the service at the restaurant. Although smily and careful, way too long. 45 minutes between order and actual service, despite only 5 other guests. Solution: pre-order at breakfast for lunch and at lunch for dinner. Much better.

Great place to enjoy but restaurant service much too long. Outstanding location with direct access to the sea. Gorgeous environment. Large and very clean rooms, comfortable beds. Very helpful personnel at reception. Very nice diving center. Well organised and well equipped.

Stayed in August 2022

Outside the verandah there were many cigarette butts from former guests between the plants. The bar was not stocked up well so it was not possible to get a cocktail (I assume this to change with normal operations after COVID.)

Nice rooms, massive pool, very nice location close to mangrove forest.

Stayed in April 2022

there's only stairs to get to the 3rd floor, quiet challenging to bring the suitcase up. the location was perfect, however it was difficult to go to the city. maybe luley can provide a vehicle that goes to the city (not only airport) at certain schedule.

love the scenic views and everything. the room was great, the bed was comfy, the jetty was perfect. the breakfast was fine. I had dinner at the restaurant - and it was delightful.

Stayed in December 2021

the location closed to bunaken was great

Stayed in November 2021

Showers were luke warm at best. Food and beverage service seriously lacking. No pool bar/towel service without having to go and find someone to assist. No wine available from the menu. Beers were not cold.

Good breakfast selection. Airport transfers were professional and seamless. Reception staff responsive and helpful.

Stayed in November 2024

Everything is good. Nice pool, clean bed, nice view, good breakfast. Thanks

Stayed in September 2024