The check-in time during peak was badly unaccepted. We had to wait over than four hours just to get into our rooms. I had to request for a compensation because of this, and it was quite appreciated that the staff offered a very late checkout then. They should always recheck for hygiene and cleanliness to bring more value.

The sports activity facilities and breakfast meals were the main points of our choice besides great location and affordable room rates. The staff were friendly and showed good hospitality, especially when room readiness or an issue arises.

Stayed in April 2024

Shower is broken and need to fixed.

Breakfast is very good with lots of varieties bit there is need more choices for kids foods.

Stayed in April 2024

Lift too slow and crowded, excess doors card need reset (on 2nd day) No towel at pool - but jockey taken room number Given only 2 towel in room instead of 2 towel (on 1st night) TV very difficult to operate - no manual to guide No covered parking for motorbike, lost my hp charger (called Hotel from Malaysia, but housekeeping unable to find it)

Front desk Miss Ana very helpful - 4th time stay here Pool jockey very helpful and always ensuring safety to users Fridge, washing machine works very good Clean room Overall still best place to stay, I will come again and again

Stayed in March 2024

Elevator too small and too long for waiting. Breakfast used coupon is ridiculous, the staffs in the restaurant not good for counting please use the new system. We are at the hotel exactly 2pm but room ready after 90mins.

The staffs was easy for help

Stayed in December 2023

1. door security lock was broken 2. kettle was not clean at all, smelly 3. TV was not working 4. a/conditioner in guest area leaking 5. lift is too slow, congested 6. no closure notice of coffee house/dining area (booked for function)

1. hospitality 2. breakfast was great 3. easy to get taxi

Stayed in November 2023

Facilities are quite old and are not maintained very frequently. The washing machine dust bag has not been cleaned for a long time. The living room' AC of my colleague' room at 3708 had a technical error and resulted in shutting down the whole electricity system of that room. However, hotel staff responded quickly to that trouble and we appreciated that a lot.

The staff are pretty nice and friendly. The hotel is located nearby a shopping mall, although it's not a very busy shopping mall. A good place for a family travel trips. The room size is amazing.

Stayed in November 2023

Washing machine and sofa need upgrading

Nice spread of dishes.

Stayed in October 2023

The 2nd was off due maintained

Actually very inconv the shopping mall was very far due Semangi mall was under renovations

Stayed in September 2023

Some unit still old one so don’t offer to guest till its fully renovated. Breakfast need to be upgrade it as well

In upgraded progress to be better hopefully

Stayed in July 2023

Lift nya

Lokasi

Stayed in April 2023

the corridor bad smell n dirty with the housekeeping dirty things, elevator so slow n crowded, the bed sheet n d towel so old to serve to costumer….always ask for d clean one then they w give u one🥲🥲

location

Stayed in March 2023

but the rooms need refurbishing, looks run-down

Location is good.

Stayed in January 2023

Not bad

Stayed in February 2023

There were some facilities that need some maintenance in the rooms

The beds were comfy and the staff were very helpful

Stayed in February 2023

the room & corridor need to be cleaned & upgrade.

the swimming pool, jacuzzi & Breakfast Buffet..

Stayed in January 2023

The room was so old and dirty when we came in..the sink, the bathroom need to be renovated..

the staff was so helpful and very responsive!!! the front desk and also concierges!

Stayed in December 2022

The thing is that I’ve had asked for the room to be clean up but the room service arrived so late and they don’t even vacuum the carpet or the floor in the other rooms... so disappointing to asked but haven’t been heard. I can understand if they’re coming late by the overwhelming arrival due to Christmas holidays coming, but at least explain it to me and try to get back to me by really cleaned up the room.

I can’t tell how was it hence I’d have made a wrong reservation without breakfast when I supposed to selected the one with the breakfast ...... so ...🙄🙄🙄

Stayed in December 2022

Laundry service too expensive we were very shocked! We could not put the shower into the holder as holder is incorrectly mounted. Just 2 coffee/tea cups, no coffee/tea spoons. No plastic bags in the bins. We arranged 'late check' out but the water system was locked. Once called and re-activated dirty water came out the taps so we could not get a shower before our long distance journey back home.

Friendly staff; very quick check in; beautiful make over of the restaurant; clean appartment. City view is beautiful.

Stayed in October 2022

Bit old. Need upgrade.

Apartment size, location

Stayed in September 2022

the rooms has been long time ago very luxury. but today everything is very old and used. they never renovate this rooms. The lifts are often and long defective. this cause to wait very long (15 Minutes) for go with the lift. long line is waiting in front of the lift.....

the apartement was very big.

Stayed in August 2022

Laundry was a bit expensive and take a little longer to return back

the space of the Apartament and all the staffs

Stayed in September 2022

AC a bit noisy

The building is maintained in good condition; Quality still like hotel with with 5 stars; pricing is very competitive

Stayed in September 2022

1. I have to book / make an appointment before using the gym. 2. most of the furnitures are too old and not well maintained. 3. Lift/Elevators were too narrow.

For me, location is the best one due to it's location at the center of Jakarta. Another thing that I like from this hotel was the gym/fitness center facilities.

Stayed in July 2022

1. breakfast why so simple and very boring - this type hotel shall have more variety choice of breakfast 2. the car park payment very damn expensive even for a guess 3. even in a most majority muslim country like indonesia, they never provide you sajadah for pray - so u need to bring along your own sajadah 4. lift got problem one of those lift is midst of reparation - so could be long Q to enter the lift only

This kind of apartment property in the heart of Jakarta is very convenience, I like the location, the receptionist was very friendly and the room also very big space - clean also even this is old hotel apartment but well maintain , well done

Stayed in August 2022