Could not get a taxi from the railway station, so had to walk. Next time the hotel will arrange a taxi directly with our arrival.

Upgraded room upon arrival, staff were so accommodating , helpful and friendly. Location in the centre was perfect for our one night stop over.

Stayed in May 2024

Nothing.

They accommodated me and my two young daughters at almost midnight after we'd arrived at another hotel I wasn't prepared to stay at (!). The chap on reception couldn't have been more sympathetic and kind. Breakfast was great and the hotel itself is located in the heart of the city.

Stayed in May 2024

There is nothing not to like about this place.

Central location with parking. Bar area and lounge very welcoming, bedroom abs bathroom excellent.

Stayed in May 2024

The hotel was in an excellent location and we could walk everywhere from there - the staff at reception were friendly and helpful and the room was spacious and clean - we would recommend this hotel

Stayed in May 2024

Nothing

This is a truly amazing hotel and the perfect location to stay for the week of our daughter’s wedding. The staff did everything to welcome us and help us and I booked a room for my daughter the night before the wedding and she was treated to an upgrade and champagne. The spa is superb and we tried the Ambassadeur massage and a facial, both of which were really great. Thank you so much for a memorable stay. We will definitely return

Stayed in May 2024

If hotels would stop their policies and put some decent toiletries, it would be better. Breakfast was great, but i find the patisserie a little bit cold. Maybe because i was late. But still i have to mention it. Other than that i totally recommend this hotel. You won’t regret it.

Everything was excellent. The personnel were charming and welcoming, they were always smiling. I encountered a problem in my room and they dealt with it momentarily. Pools was nice in comparison to the city and what is available. Loved my stay.

Stayed in May 2024

A truly beautiful hotel with excellent, well-trained staff, who do everything to make clients feel special. Gorgeous rooms , amazing cocktails and great therapists at the spa.

Stayed in May 2024

Nothing, it was great

Excellent location Best hotel in La Rochelle Parking was a bonus

Stayed in May 2024

Such a relaxing hotel

Stayed in May 2024

The hotel staff were very friendly, and nothing was too much trouble. The location was about 20-25 minutes walk from the main station, and very easy to find. It is located in the old part of the city, with a lot of the roads traffic free. We spoke a little French, but nearly all the hotel staff we had contact with spoke French and English. We did not have any meals at the hotel, so cannot comment on the quality of the food, but we understand it was of a high standard.

Stayed in May 2024

perfect location with parking a must in the city centre. Surrounded by beautiful architecture. Would definitely come again. The stag went well above board and made our stay so so welcome Thank you so much. Norm &Mel

Stayed in May 2024

The door to the toilet in the room was a sliding door which was noisy through the night, a different door is needed.

Had detailed email on how to get to the hotel due to the bollards in the town centre. The hotel was only 10 minutes from the Port of La Rochelle and shops and restaurants. They upgraded our room on arrival. Could not fault any of the staff. Had a lovely cocktail bar. Our dog was welcome throughout.

Stayed in May 2024

The cost to get breakfast is ridiculous. Some guests would like breakfast one or two mornings in hotel during an extended stay when it's not included in their room rate, but the price here is too much for what is offered compared to other hotels. It's best to just go out for a coffee and croissant in local cafes which are numerous and good value. Bar and room service menu for a 5 star hotel should be better. Very limited food offering.

Location excellent. Room very comfortable. Clean. Good facilities in room with a fridge and coffee maker and kittle. Internet speed also good

Stayed in April 2024

Nothing

The staff were so welcoming and friendly, the breakfast was so fresh and delicious and the restaurant Arco was unbelievable - the food and the staff were both fantastic. I couldn’t fault the stay - thank you!

Stayed in May 2024

Nothing!

Fantastic and welcoming staff who couldn't be more helpful. Relaxed atmosphere, calm and cosy. Great stay!

Stayed in May 2024

We were disappointed with the restaurant. It was expensive and mostly the food was excellent. It did not however meet our expectations for what we spent there. One young female staff member was not as pleasant and helpful as we had hoped. This was balanced by the exceptional service of one young man. We would not recommend the massage.

The decor was very relaxing. Its location was excellent. The staff were very helpful.

Stayed in April 2024

Nice design. Superb location in the city Centre. Very good food and drinks!

Stayed in March 2024

Everything was excellent

Staff/ customer service/ friendliness/ location/ bar/ room/ ambience.. everything!

Stayed in April 2024

great location, nice staff

Stayed in April 2024

Nothing. Loved everything.

Amazing staff. So helpful. Loved the whole atmosphere! Gorgeous hotel. Would love to return

Stayed in April 2024

Overall our stay was good. We had an issue with room service where we ordered what we thought was a croque monsieur but it was a croque fromage. Eventually, we found an arrangement where we only paid for one breakfast instead of 2. Good compromise

Stayed in April 2024

Everything was good

Loved interior, location , bar. Our room was very cozy and new. Breakfast was fabulous!( yuh can find anything you want, even champagne 🥂) The atmosphere was very warm, friendly and professional. Quick check in, welcome drink in the garden. All the stuffs for our little doggie ♥️ The location is very central, but cozy and calm. It was really delightful to stay there .

Stayed in April 2024

Breakfast outrageously expansive. No place in the room to put our clothes

Very well located. Staff very helpful and pleasant

Stayed in April 2024

Champagne on arrival and a room upgrade. Boom!

Stayed in April 2024